We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marcial Bollinger Thousand separatorClosed   wpDataTables   Updated October 15, 2020 at 6:57pm   5 Most recent comment from Aleksandar Vuković:Hello all.That is correct, this will not work on all tables (if any), and it was a bad suggestion (sorry about that).The thing about adding a new number format is that it's going through a lot of ... marcus WP ERROR!!!Closed   wpDataTables   Updated October 15, 2020 at 2:42pm   3 Most recent comment from Isidora Markovic:Hi there, Yes there is an error if you have lower version of PHP on your system. We will fix it as soon as possible. In meanwhile, you can update your PHP version on your server (>=7.0) or if that is ... Bogdan Recommended theme for tablesClosed   wpDataTables   Updated October 15, 2020 at 12:48pm   2 Most recent comment from Aleksandar Vuković:Hello Bogdan.There's no list of compatible themes. We're using WP Bakery builder on our website, and I know Storefront is a supported theme. Most themes work well with the plugin, I just w ... IW Bunch of questions, including availability of googlefinance commandsClosed   wpDataTables   Updated October 15, 2020 at 11:13am   4 Most recent comment from Aleksandar Vuković:Thank you for your support, IWIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Brian Melanson Download CapabilityClosed   wpDataTables   Updated October 15, 2020 at 10:26am   2 Most recent comment from Aleksandar Vuković:Hello BrianI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We have table-tools with which you can export the table, but t ... John Knope Filter based on monthly postage (between "Low" and "High" columns)Closed   wpDataTables   Updated October 15, 2020 at 9:32am   2 Most recent comment from Aleksandar Vuković:Hello JohnThank you for your purchase.I'm sorry to disappoint you, but unfortunately filters can only be assigned to a single column, so you wouldn't be able to include a filter that would p ... Lee Smallwood Filtering by user idClosed   wpDataTables   Updated October 14, 2020 at 11:31am   2 Most recent comment from Aleksandar Vuković:Hello LeeThank you for your purchase.If you created the table by linking to the Google Spreadsheet, unfortunately that cannot be done.Users see and edit only own data feature can only be applied to ed ... Dan Hardy Data SourceClosed   wpDataTables   Updated October 13, 2020 at 1:10pm   2 Most recent comment from Aleksandar Vuković:Hello DanI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can connect the two columns using Foreign Key feature, but t ... Ilya Active filtersClosed   wpDataTables   Updated October 13, 2020 at 11:33am   2 Most recent comment from Aleksandar Vuković:Hello IlyaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Please feel free to add that as a feature suggestion on this pa ... Vincent Winterhager Change placeholder text in filterClosed   wpDataTables   Updated October 12, 2020 at 11:16am   2 Most recent comment from Aleksandar Vuković:Hello VincentUnfortunately, I can't see anything on that page:Anyway, with custom JS you can do almost anything, but that is not included in the provided support for the plugin. You would need to ... Timothy Banks Default sort Date column by DescendingClosed   wpDataTables   Updated October 12, 2020 at 8:17am   2 Most recent comment from Aleksandar Vuković:Hello TimothyI'm not sure I understand. You have another column (which is not date-type) to be the default sorting column for the table?If that is true, the date column will follow that column&# ... Jose Navarrete Google sheets not connectingClosed   wpDataTables   Updated October 12, 2020 at 7:55am   4 Most recent comment from Aleksandar Vuković:You're welcome, JoseIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Karuna tabs in google sheetsClosed   wpDataTables   Updated October 12, 2020 at 7:55am   2 Most recent comment from Aleksandar Vuković:Hello KarunaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Each sheet in the Google Spreadsheet has its own URL, though, ... Marc E4954-5D9CB-C0DDC-FA307-54072 Can your tables be crawled by google?Closed   wpDataTables   Updated October 12, 2020 at 7:52am   2 Most recent comment from Aleksandar Vuković:Hello MarcTables are indexable by Google, but only the rows that are displayed on the first page. So, if you have 10 rows displayed by default, and the table consists of 1000 rows, 990 rows will not b ... Liam Ryan Filter OptionsClosed   wpDataTables   Updated October 9, 2020 at 8:07pm   4 Most recent comment from Aleksandar Vuković:Hello again LiamI see you purchased the add-on on September, 29th, so you're still in the 15-day money-back period.Please log into http://store.tms-plugins.com/ with the credentials you recei ...