We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

michiiee jQuery how to trigger reload of a tableClosed   wpDataTables   Updated September 28, 2020 at 12:32pm   9 Most recent comment from Aleksandar Vuković:Hello ChaseThank you for sharing this with everyone!Using custom scripts like this is not included in the provided support for the plugin, so I couldn't help you with it, but this is definitely ... Suckerpunch Fatal Error: Uncaught Error: Call to a member function setFilterType() on boolClosed   wpDataTables   Updated September 28, 2020 at 11:20am   2 Most recent comment from Aleksandar Vuković:Hello LeeYou cannot re-upload an Excel file to modify the table.To change the table linked to an existing data source, you would need to replace the file in ../wp-content/uploads/YEAR/MONTH/ folder. T ... Nancy I can not conect the front end because I change the URL and Home in PhpMyadminClosed   wpDataTables   Updated September 28, 2020 at 10:20am   2 Most recent comment from Aleksandar Vuković:Hello NancyThank you for your purchase.I'm sorry, but I don't quite understand what the issue is here. If you can't access your PHPMyAdmin, you need to reach out to your hosting provid ... Bartosz Mass tables export and importClosed   wpDataTables   Updated September 28, 2020 at 8:53am   2 Most recent comment from Aleksandar Vuković:Hello BartoszThank you for your purchase.When you are moving from one site to another, we can suggest using the Duplicator plugin. We use it and it's working fine, because it will transfer all ... Luca CSS Scope IssueClosed   wpDataTables   Updated September 27, 2020 at 10:02pm   6 Most recent comment from Aleksandar Vuković:Thanks, LucaI'll wait for your response. Chris Uncaught Type ErrorClosed   wpDataTables   Updated September 27, 2020 at 9:53pm   3 Most recent comment from Aleksandar Vuković:Hello ChrisThank you for letting us know the issue has been resolved.If you're creating tables linked to an existing data source, you cannot change the structure, or the wpDataTable will break. S ... Vit Hamacek Time of insertClosed   wpDataTables   Updated September 27, 2020 at 9:27pm   3 Most recent comment from Aleksandar Vuković:Hello VitThank you for letting us know you were able to resolve this issue.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Bogdan HyperlinksClosed   wpDataTables   Updated September 26, 2020 at 11:17am   2 Most recent comment from Aleksandar Vuković:Hello BogdanUnfortunately, like mentioned in our documentation, formatting applied in the original file (font families, color, size, fill color, etc.) will not be copied over to the wpDataTable, but ... Enrico Search for tables on more pagesClosed   wpDataTables   Updated September 24, 2020 at 10:42am   10 Most recent comment from Aleksandar Vuković:I completely understand Enrico.I just reminded our lead developer, and he said he'll be working on that, along with other bugs we have in the plugin. At the moment, he's busy creating a ne ... fangquans Fang How to have even and odd row colors for one particular columnClosed   wpDataTables   Updated September 24, 2020 at 8:21am   2 Most recent comment from Aleksandar Vuković:Hello fangquansYou can do this with some custom CSS.If you add this class (for example) to the column:You can define it in wpDataTables settings/Custom JS and CSS with this: table.wpDataTable tr.odd t ... Brian Melanson Highcharts ProClosed   wpDataTables   Updated September 24, 2020 at 8:13am   2 Most recent comment from Aleksandar Vuković:Hello BrianThank you for your purchase.Unfortunately, adding these is not possible. The plugin can only work with chart types you see in the wpDataCharts wizard, and adding new chart types would have ... Suckerpunch How to convert from one table type to anotherClosed   wpDataTables   Updated September 23, 2020 at 5:23pm   2 Most recent comment from Aleksandar Vuković:Hello again LeeI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You see, when you create a table linked to the existing sou ... Mark Beasley Update failedClosed   wpDataTables   Updated September 23, 2020 at 1:14pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, MarkIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Josh VN Technical Error, when I click the "Browse" button under "Input file path or URL" nothing happens. This is incredibly frustrating.Closed   wpDataTables   Updated September 22, 2020 at 11:41am   40 Most recent comment from Aleksandar Vuković:Hello JoshFor future reference:When you have questions or issues which are not related to the title of the active ticket can you please open a new one, and we will help you there. In that way, issues ... Liam Ryan Using Elementor Page BuilderClosed   wpDataTables   Updated September 21, 2020 at 10:49am   4 Most recent comment from Isidora Markovic:Hi Liam,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You are welcome, If you have any other issue or question please open new tick ...