We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Chun Sen Poh ChartClosed   wpDataTables   Updated October 22, 2020 at 2:29pm   6 Most recent comment from Aleksandar Vuković:Hello Chun Sen PohThere seems to be a limit with Highcharts, then.Can you please take a look at this: https://api.highcharts.com/highcharts/plotOptions.series.turboThresholdYou would need to include ... Yaron Ben-Shabat Predefined default filter values and date formatClosed   wpDataTables   Updated October 22, 2020 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello Yaron1. Unfortunately, no. You wouldn't be able to use the %LAST_WEEK% placeholder in there, as it would be considered as an actual value. You would only be able to do that through an SQL q ... Markus Goetz Search-FunctionClosed   wpDataTables   Updated October 22, 2020 at 8:18am   2 Most recent comment from Aleksandar Vuković:Hello MarkusIt shouldn't behave this way. If you configured the column to be a Foreign Key column, the data you see in the column should still be found through filters and search.As you can see ... Sunny Cris Fortunato We cannot update the plugin to version 3.1.1Closed   wpDataTables   Updated October 22, 2020 at 6:58am   7 Most recent comment from Isidora Markovic:Hi mmazziotti,Yes when we release new version we update on our store and also on CodeCanyon. Sometimes on CodeCanyon it will need more time because they need to approve new update. The Latest versio ... Paul Jameson Cannot Save a Created TableClosed   wpDataTables   Updated October 21, 2020 at 5:27am   6 Most recent comment from Isidora Markovic:Hi Paul,You are welcome. If you have any other issue or question please open new ticket, and we help you out. I’d like to ask you a favor. Would you mind taking a few minutes to write a review for ... IW Heatmap and Cell ExpalanationClosed   wpDataTables   Updated October 19, 2020 at 4:41pm   2 Most recent comment from Isidora Markovic:Hi there,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.1) Unfortunate that is not possible with built-i ... JACOB N MOHS Plugin malfunction causing critical error on siteClosed   wpDataTables   Updated October 19, 2020 at 2:43pm   3 Most recent comment from Isidora Markovic:Hi JACOB,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We notice that you open two tickets with same issue, and we already answer y ... Michael Wailes Images in TablesClosed   wpDataTables   Updated October 19, 2020 at 1:24pm   2 Most recent comment from Isidora Markovic:Hi Michael,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We don't have direct integration with AC ... Yaron Ben-Shabat digitalocean MySQL DBClosed   wpDataTables   Updated October 19, 2020 at 9:56am   4 Most recent comment from Isidora Markovic:Hi Yaron,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You are welcome.If you have any other issue or question please open a new t ... Christopher Schroeder Unable to copy and pasteClosed   wpDataTables   Updated October 16, 2020 at 12:57pm   5 Most recent comment from Isidora Markovic:Hello Christopher,Aleksandar is on vacation and I will answer you.I am glad that you find the solution for your issue. Thank you for your suggestion. We carefully follow customers requirements and tr ... cyril Create Table with SQL Query = No Results FoundClosed   wpDataTables   Updated October 16, 2020 at 12:52pm   2 Most recent comment from Isidora Markovic:Hi cyril,Thank you for your purchase.No, if you don't have results in preview then you should not be able to create table it should throw the error.I will provide this to our developer team to c ... Frank Blair PlaceholdersClosed   wpDataTables   Updated October 16, 2020 at 12:11pm   15 Most recent comment from Frank Blair:Will do.  Thanks. Stephanie shortcode breaks my pageClosed   wpDataTables   Updated October 16, 2020 at 12:04pm   4 Most recent comment from Isidora Markovic:Hi Stephanie,I am glad that you find what cause the issue.If you have any other issue or question please open a new ticket, and we will help you out. Samuel LIu column fixClosed   wpDataTables   Updated October 16, 2020 at 10:18am   2 Most recent comment from Isidora Markovic:Hi Samuel,Thank you for your purchase.1)Yes you can change it in our Main settings of plugin with option Align numbers.(attachment)2) IT is not possible with plugin built-in features3) Those are filte ... Samuel LIu How to add one row ?Closed   wpDataTables   Updated October 15, 2020 at 9:20pm   2 Most recent comment from Aleksandar Vuković:Hello Samuel1. I can see the table load normally on front-end:2. Depends on how the table was created. If it is a manual table you can add rows from back-end, or if you enable Editing - from front-en ...