We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

NGUYEN TRONG DUNG Invalid JSON response. No longer existed table id.Closed   wpDataTables   Updated October 29, 2020 at 11:50am   6 Most recent comment from Aleksandar Vuković:Hi again Sol NguyenIt seems that the errors come up only when I'm not logged into WordPress.When I'm logged in, no matter how many times I refresh the page, the tables load normally, and the ... Josh User Role CapabilitiesClosed   wpDataTables   Updated October 28, 2020 at 9:14pm   4 Most recent comment from Aleksandar Vuković:You're welcome, JoshIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. michiiee Please f***** disable the "do you like wpdatatables"Closed   wpDataTables   Updated October 28, 2020 at 4:23pm   7 Most recent comment from michiiee:Hi,thanks but i think its enough when its solved in a future release.Regards,Michael David Kite VariablesClosed   wpDataTables   Updated October 28, 2020 at 2:32pm   2 Most recent comment from Aleksandar Vuković:Hello David Thank you for your purchase. Well we don't have this built-in, but you can try the following workaround but you will need some experience with writing SQL queries and using WP hooks. ... Erez dynamic placeholdersClosed   wpDataTables   Updated October 27, 2020 at 8:34pm   8 Most recent comment from Aleksandar Vuković:Hi again ErezThis falls under custom work. You would need to create a script (JS) that would send data through ajax after every submission to a custom action in back-end; render the shortcode (table, ... Ryan Fidler wpDataTables product roadmapClosed   wpDataTables   Updated October 27, 2020 at 12:13pm   2 Most recent comment from Aleksandar Vuković:Hello RyanI'm sorry to disappoint you, but unfortunately we don't have a published roadmap for now.The next few months will be dedicated to fixing existing bugs and issues with the plugin, s ... Jerome Lacroix After editing a table : Fatal error: Allowed memory size exhaustedClosed   wpDataTables   Updated October 27, 2020 at 8:10am   4 Most recent comment from Aleksandar Vuković:You're welcome JeromeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Kelly Lerbekmo Create Table Linked to Google SpreadsheetClosed   wpDataTables   Updated October 26, 2020 at 10:32pm   4 Most recent comment from Aleksandar Vuković:You're welcome, KellyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Argos Scentwork Academy Dropdown select box doesn't show optionsClosed   wpDataTables   Updated October 26, 2020 at 10:28pm   6 Most recent comment from Aleksandar Vuković:You're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Zach SQL Query wizard disappearsClosed   wpDataTables   Updated October 26, 2020 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello again ZachThe query constructor has a preview, so if you don't like what you see, and you need to change the query, you can do it before you generate the table. After you generate the tabl ... Zach Better Editing OptionsClosed   wpDataTables   Updated October 26, 2020 at 1:36pm   2 Most recent comment from Aleksandar Vuković:Hello ZachThank you for your suggestion, it will be added to our "to-do" list.Until then, please take a look at this thread. You can use CSS from there on the page where the table is, and remove "Add ... Jeferson castro driver no foundClosed   wpDataTables   Updated October 26, 2020 at 1:29pm   15 Most recent comment from Aleksandar Vuković:Hi again JefersonWe never worked with CENTOS, so I can't help you in that regard. Basically, the drivers need to be installed on the server where your WordPress site is. Here's the official ... Erez New simple tableClosed   wpDataTables   Updated October 23, 2020 at 8:39am   2 Most recent comment from Aleksandar Vuković:Hello ErezUnfortunately, the only way to change the background color is to choose another color. "Undo" option doesn't work in this case.Thank you for your suggestions, we will work on this new t ... Markus Leitner Default settings for new tablesClosed   wpDataTables   Updated October 23, 2020 at 8:34am   4 Most recent comment from Aleksandar Vuković:Thanks for the suggestion, Markus, but there are a lot of other aspects our developers need to think about. They need to think 10 steps ahead, and see what issues may come up if they do it one way, th ... Hans Mattaar default settings for new tablesClosed   wpDataTables   Updated October 23, 2020 at 8:30am   6 Most recent comment from Aleksandar Vuković:No worries, Markus, the ticket will be closed.