We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Russ Bailey Pre-Filter Not WorkingClosed   wpDataTables   Updated November 3, 2020 at 5:50pm   4 Most recent comment from Aleksandar Vuković:Hey Russ.No need, actually. Turns out there is a bug on our end.Sorry for the inconvenience.Please access ../wp-content/plugins/wpdatatables/assets/js/wpdatatables/wdt.columnFilter.js and on line 184 ... Michael which internet browsers are supportedClosed   wpDataTables   Updated November 3, 2020 at 9:12am   5 Most recent comment from Aleksandar Vuković:Hi again MichaelIt should be released next week. If you need to modify this right away, here's what you need to do:First, replace this file wp-content/plugins/wpdatatables/assets/js/wpdatatables ... Max Govaert Table in data source has no rows.Closed   wpDataTables   Updated November 2, 2020 at 2:14pm   9 Most recent comment from Aleksandar Vuković:Do you recall making any structural changes to the source files?If you add, remove, rename or reorder columns in the Google Spreadsheet file, the wpDataTable created from this source will break. Engenius Team Pre-filtering wdt_column_filter url param no longer workingClosed   wpDataTables   Updated November 2, 2020 at 11:21am   5 Most recent comment from Aleksandar Vuković:That's enough, thanksI replaced the line 184 of wp-content/plugins/wpdatatables/assets/js/wpdatatables/wdt.columnFilter.js with this: input.on('keyup input',function (e) { inp ... Bruce Franz Table is not searching even with view created in SQLClosed   wpDataTables   Updated November 2, 2020 at 9:28am   2 Most recent comment from Aleksandar Vuković:Hello BruceThank you for your purchase.Can you please show me the original query, and the query used in wpDataTables when you're creating a table from the view?If you're using SELECT * FROM ... Adam Williams New Entry modal not working at allClosed   wpDataTables   Updated November 2, 2020 at 9:25am   3 Most recent comment from Aleksandar Vuković:Hello AdamThank you for your purchase.That's a great workaround, and if it works, you can continue using it.If disabling the noconflict options work, and the other CSS settings for backdrop don&# ... Marcel Set the color of bars dynamicallyClosed   wpDataTables   Updated November 1, 2020 at 12:38pm   2 Most recent comment from Aleksandar Vuković:Hello MarcelI agree that it would be a cool feature, but unfortunately it can't be achieved with the plugin's built in features.That is default behavior of charts engine, but if you need so ... oguzhan polat Values list errorClosed   wpDataTables   Updated October 31, 2020 at 9:59pm   4 Most recent comment from Aleksandar Vuković:You're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Steve Redhead Grouping ColumnsClosed   wpDataTables   Updated October 31, 2020 at 9:58pm   5 Most recent comment from Aleksandar Vuković:Thank you for letting us know, Steve.Sorry for the late response, we've been dealing with an increased amount of tickets last week, so our response times are longer than expected. Barry Anderson percent rank conditional formattingClosed   wpDataTables   Updated October 30, 2020 at 11:01pm   2 Most recent comment from Aleksandar Vuković:Hello BarryIt's really simple to do this.You need to set a few rules, so they are Clemens Internet ExplorerClosed   wpDataTables   Updated October 30, 2020 at 10:29pm   9 Most recent comment from Aleksandar Vuković:Great news, ClemensThanks for letting me know you were able to resolve the issue.May I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of wpDataTa ... Óscar Es posible la instalación en varios subdirectoriosClosed   wpDataTables   Updated October 30, 2020 at 9:05pm   2 Most recent comment from Aleksandar Vuković:Hello ÓscarThank you for your purchase.If you mean you need subdomains, then yes - you would be able to use wpDataTables Basic license, as it can be installed on one domain and an unlimited number of ... Ben Ward Excel-like front end styling issueClosed   wpDataTables   Updated November 2, 2020 at 2:48pm   3 Most recent comment from Aleksandar Vuković:Hello again BenExcel-like table doesn't work with Elementor's Toggle Widget. Please use the regular until we find a solution for this. Tom Hoffman Using Table Data as Variables for Pre-filtering tables through URLClosed   wpDataTables   Updated October 30, 2020 at 9:02am   2 Most recent comment from Aleksandar Vuković:Hello TomThank you for your purchase.Since you're using SQL query to create a table, you would be able to do it with a CONCAT function.So, supposedly you have your website www.somewebsite.com, an ... Roman Sql errorClosed   wpDataTables   Updated October 29, 2020 at 12:22pm   2 Most recent comment from Aleksandar Vuković:Hello RomanThank you for your purchase.If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems w ...