We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mikhail Rabtsev Error loading tables for different rolesClosed   wpDataTables   Updated November 9, 2020 at 3:04pm   3 Most recent comment from Aleksandar Vuković:Hello MikhailPlease note that the only supported language is English, so please translate your future responses.Each server-side table sends out an admin-ajax call, and responses are received in JSON, ... Samuel LIu how to insert cell to any tables ?Closed   wpDataTables   Updated November 9, 2020 at 2:04pm   4 Most recent comment from Aleksandar Vuković:Hello ZimbandrewIf you need to add multiple rows to a table, it can only be done through the Excel-Like editor. There, you would be able to select a range of rows and paste that into the first empty ... Richard Burgess Upgrading to premiumClosed   wpDataTables   Updated November 9, 2020 at 10:56am   2 Most recent comment from Aleksandar Vuković:Hello RichardThank you for your purchase.You won't lose any data by removing the plugin if you leave this enabled in wpDataTables settings:So, if this check-box is enabled, the plugin will preven ... Francis Sorting TablesClosed   wpDataTables   Updated November 9, 2020 at 10:49am   5 Most recent comment from Aleksandar Vuković:You're welcome, FrancisGlad I could be of service. Fézler Georgina CompatibilityClosed   wpDataTables   Updated November 9, 2020 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello GeorginaThank you for your interest in our add-on.The add-on works with any full version of the plugin (regardless if you have Basic, Pro or Developer license), so you can purchase it from webs ... Piotr Kowalski Filter while generating column titleClosed   wpDataTables   Updated November 6, 2020 at 4:12pm   3 Most recent comment from Piotr Kowalski:thx Erez Simple Table cause pages to crashClosed   wpDataTables   Updated November 6, 2020 at 2:08pm   14 Most recent comment from Aleksandar Vuković:Thanks for your help with this Vinod.It has been confirmed by a few of our other customers that this works fine.The issue will be resolved in the next update. Elliot Byrne Connecting to external MSSQL ServerClosed   wpDataTables   Updated November 6, 2020 at 1:20pm   6 Most recent comment from Aleksandar Vuković:Well, all those drivers are required by databases, not by our plugin. You cannot connect to a database without a driver that enables access to it. For example, PDO_DBLIB driver is not available anym ... Kerri-Anne Sheridan Errors :-)Closed   wpDataTables   Updated November 6, 2020 at 12:06pm   9 Most recent comment from Aleksandar Vuković:Hi again Kerri-AnneMilan changed the file ../wp-content/plugins/wpdatatables/assets/js/jquery-datatables/jquery.dataTables.min.js and the issue should be resolved now.This will be overwritten with our ... Zak Conditional FormattingClosed   wpDataTables   Updated November 5, 2020 at 11:03am   2 Most recent comment from Aleksandar Vuković:Hello ZakUnfortunately what you're looking for to achieve is not possible.What comes to mind is to add another integer column which will have the default editing value "1". Then, you would be ab ... John Deans Filter Test SizeClosed   wpDataTables   Updated November 5, 2020 at 10:41am   6 Most recent comment from Aleksandar Vuković:You're welcome, JohnGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marian Harris Hide (not Collapse) a Column on MobilesClosed   wpDataTables   Updated November 5, 2020 at 10:12am   2 Most recent comment from Aleksandar Vuković:Hello MarianI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It probably can be done with some custom work, but our develop ... Ecospark Gsheet formulas will it work when it's connected to WPDatatables?Closed   wpDataTables   Updated November 5, 2020 at 10:11am   2 Most recent comment from Aleksandar Vuković:Hello EcosparkThank you for your purchase.First, you need to check if importrange is pulling from the correct range (A:1,D:50 for example).Second, there is a cache on the Google side, so when you upda ... Tony Davis WPKraken says you can't have 800k file loaded in WpdatabalesClosed   wpDataTables   Updated November 5, 2020 at 8:21am   4 Most recent comment from Aleksandar Vuković:Hey TonyThat makes sense, thanks for the explanation.A file this big can definitely be handled by wpDataTables if the generated table is an SQL query based table.However, the main issue here is cross- ... IW Default Sorting Order, etc.Closed   wpDataTables   Updated November 4, 2020 at 11:31am   2 Most recent comment from Aleksandar Vuković:Hello IWThank you for your purchase.1. You can choose one column which will be used for default sorting of the table, and in there you can choose whether sorting will be ascending or descending:2. The ...