We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andrew Nelson Slow WpDataTables rendering and data entry dropdownsClosed   wpDataTables   Updated November 19, 2020 at 2:54pm   10 Most recent comment from Aleksandar Vuković:You're welcome AndrewSorry I couldn't be of any more help.If you decide to explore this issue further, and find there was something within wpDataTables causing this, please reach out to me. Christopher Conklin WP data table filters and google sheetsClosed   wpDataTables   Updated November 19, 2020 at 1:44pm   4 Most recent comment from Aleksandar Vuković:You're welcome, ChrisI just responded to the other ticket. Scott Building SQL Table filter nullClosed   wpDataTables   Updated November 19, 2020 at 9:30am   3 Most recent comment from Aleksandar Vuković:Hello ScottThank you for your purchase, and for letting us know you were able to resolve the issue.Our query constructor is not an ‘ultimate generator’, it should be treated as helper for construc ... Livah Formula base 100Closed   wpDataTables   Updated November 18, 2020 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello again LivahI see this is a duplicate ticket so it will be closed. Stephanie date columns don't matchClosed   wpDataTables   Updated November 18, 2020 at 11:43am   2 Most recent comment from Aleksandar Vuković:Hello StephanieThank you for your purchase.I can't say what's going on without taking a look. There's probably some reasonable explanation about this, but I need to log into your websi ... Robert Helle Translate tableClosed   wpDataTables   Updated November 18, 2020 at 9:08am   2 Most recent comment from Aleksandar Vuković:Hello RobertThank you for your purchase."Showing X Entries" and "Search table" are located in .../wp-content/plugins/wpdatatables/source/class.wpdatatable.php starting from line 3610: $obj->dataTabl ... Luke Prefix in ChartClosed   wpDataTables   Updated November 18, 2020 at 8:56am   2 Most recent comment from Aleksandar Vuković:Hello LukeThank you for your purchase.What you're looking for to achieve can't be done from within the plugin, but it can be done with wpDataCharts callbacks.  Every chart exposes several ... Marcus SSH Tunnel for SQL connectionClosed   wpDataTables   Updated November 17, 2020 at 11:52am   2 Most recent comment from Aleksandar Vuković:Hello MarcusI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.There may be a way of doing this through VPN, but you'd n ... Dan WpdataChartsClosed   wpDataTables   Updated November 17, 2020 at 11:41am   4 Most recent comment from Aleksandar Vuković:Hi again DanThis is the issue with Google Charts. No other chart engine experiences issues with padding except for Google Charts.If you can switch to Highcharts or Charts.js, that would be the perfec ... Piotr Kowalski Filtering in sql table with joinClosed   wpDataTables   Updated November 18, 2020 at 8:57pm   5 Most recent comment from Aleksandar Vuković:Hello again PiotrOur developer suggested taking a look at the filter wpdatatables_filter_mysql_query:wpdatatables_filter_mysql_query( $query, $tableId )This filter is applied to the MySQL query befor ... Andrew Kenth Scatter Plot - 2 values 1 categoryClosed   wpDataTables   Updated November 16, 2020 at 8:36pm   3 Most recent comment from Aleksandar Vuković:Hello AndrewI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.If there's a string in the chart, it will always be used ... Gary Estenson wpData Tables and MySQLClosed   wpDataTables   Updated November 15, 2020 at 9:11pm   2 Most recent comment from Aleksandar Vuković:Hello GaryI don't know if this could even be achieved, since the plugin doesn't have any templates, so each new table needs to be created manually.Unfortunately, our developers are very bus ... Daniel Weiss Google spreadsheet not completely linkingClosed   wpDataTables   Updated November 15, 2020 at 9:09pm   4 Most recent comment from Aleksandar Vuković:You're welcome, DanielThe number format needs to be the same in your Google Spreadsheet, and in wpDataTables. So, if you have floats in the Google Spreadsheet table like 4,0 or 3,5, you need to ... Jota Editing tables in frontendClosed   wpDataTables   Updated November 13, 2020 at 12:51pm   2 Most recent comment from Aleksandar Vuković:Hello JotaEvery editable wpDataTable needs to have an ID column for editing:In manual tables, that's the wdt_ID column, but for database tables, it needs to be a unique integer column (preferably ... Zak Chart ExampleClosed   wpDataTables   Updated November 13, 2020 at 11:14am   12 Most recent comment from Aleksandar Vuković:Unfortunately, I don't have an insight into pending refund requests.If you don't receive your money after 7 days please reach out to me, and I'll contact our reseller, Paddle, who handl ...