We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael How to use filter type date range values passed from URL?Closed   wpDataTables   Updated November 20, 2020 at 11:39pm   3 Most recent comment from Aleksandar Vuković:Exactly, Michael.Like explained in our documentation: If you want to use it for range filters you will separate values with pipe (“|”). You can check that with this link below: https://wpdatatabl ... Chris Conklin issue with appearance of filterClosed   wpDataTables   Updated November 20, 2020 at 11:25pm   4 Most recent comment from Aleksandar Vuković:Hi again ChrisYou can include it in wpDataTables settings/Custom JS and CSS/Custom CSS field, but then it will be included on all tables - front and back-end.To add it to a specific page, you can use ... Mark Powell Show Current Date W/O PickerClosed   wpDataTables   Updated November 20, 2020 at 10:43pm   2 Most recent comment from Aleksandar Vuković:Hello MarkUnfortunately, you cannot use the placeholder as a predefined value while using the "Date" as the editor input type.You need to change the editor input type to string (one-line edit), and af ... Marian Harris Confirm Deletion There Is No UndoClosed   wpDataTables   Updated November 20, 2020 at 10:59am   7 Most recent comment from Aleksandar Vuković:You're welcome, MarianGlad I could be of service, and sorry for the error.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andrew Kenth Google Chart Not Following Table FormattingClosed   wpDataTables   Updated November 20, 2020 at 10:30am   2 Most recent comment from Aleksandar Vuković:Hello AndrewAs indicated before, charts do not inherit the number format you set up in wpDataTables, and there are no built-in options to change the number format in the chart, but you can use wpdat ... Andrew Kenth Highcharts Bubble Text Not Following Site Modal CSSClosed   wpDataTables   Updated November 20, 2020 at 10:21am   2 Most recent comment from Aleksandar Vuković:Hello AndrewAll chart engines are independent, and they don't pull any settings or styles from wpDataTables.To change it, you would need to use wpDataCharts callbacks.  Every chart exposes seve ... Jimmy Chang Fatal error in tableClosed   wpDataTables   Updated November 20, 2020 at 10:06am   2 Most recent comment from Aleksandar Vuković:Hello JimmyI can't say what happened here without checking both the table and your database.So, can you please tell me what's the table ID, provide me a temporary wp-admin user (administra ... Management Council corrupt tableClosed   wpDataTables   Updated November 20, 2020 at 10:02am   2 Most recent comment from Aleksandar Vuković:Hello BillDid you change the structure of the source file?I can probably restore the table for you, but I'll need access to your website (administrator user account), and your database (phpMyAdm ... Ralph Shicatano no data googleClosed   wpDataTables   Updated November 19, 2020 at 10:20pm   2 Most recent comment from Aleksandar Vuković:Hello corvusgrpI don't know who George is, but if you're referring to issues related to tables linked to Google Spreadsheets, please note that Google changed their API, and almost all tab ... Rich Howe "No data available in table"Closed   wpDataTables   Updated November 19, 2020 at 10:19pm   2 Most recent comment from Aleksandar Vuković:Hello RichGoogle changed their API, and almost all tables created by linking to a Google Spreadsheet are affected. Please take a look at this FAQ thread, and you’ll see how you can resolve the issu ... Dan Hartwig Google tables not working with wpdatatablesClosed   wpDataTables   Updated November 19, 2020 at 10:18pm   3 Most recent comment from Aleksandar Vuković:Thanks for letting us know you saw our notice, DanI hope our developers will be able to resolve it for good, but each time Google changes their API we will all face issues like this. DFSKarma ALL TABLES ARE DOWNClosed   wpDataTables   Updated November 19, 2020 at 10:17pm   2 Most recent comment from Aleksandar Vuković:Hello DFSKarmaGoogle changed their API, and almost all tables created by linking to a Google Spreadsheet are affected. Please take a look at this FAQ thread, and you’ll see how you can resolve the ... Jens Albers Reset WPDatatableClosed   wpDataTables   Updated November 19, 2020 at 10:14pm   14 Most recent comment from Aleksandar Vuković:Hello again JensIt seems like you're having some caching issues. wpDataTables isn't being cached, and this happens only for server-side tables.My advice is to prevent caching for this entire ... Jimmy Chang Error Table in data source has no rows.Closed   wpDataTables   Updated November 19, 2020 at 3:07pm   13 Most recent comment from Aleksandar Vuković:Hi all.Unfortunately, all plugins and software that relied on Google's API are now affected.Google changed their API, and almost all tables created by linking to a Google Spreadsheet are affected ... George Locke No data available in tableClosed   wpDataTables   Updated November 19, 2020 at 3:06pm   6 Most recent comment from Aleksandar Vuković:Hi all.Unfortunately, all plugins and software that relied on Google's API are now affected.Google changed their API, and all tables created by linking to a Google Spreadsheet are affected. Pleas ...