We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Charles R. Gentry Table didn't populate correctlyClosed   wpDataTables   Updated November 26, 2020 at 10:45am   6 Most recent comment from Aleksandar Vuković:I'm sorry to hear that, Charles, but I can completely understand.I submitted a refund request for this purchase, and you should receive your money in 5 - 7 business days. Santhosh CSV to SQLClosed   wpDataTables   Updated November 26, 2020 at 9:10am   2 Most recent comment from Aleksandar Vuković:Hi again SanthoshWhen you're importing a CSV file in your database, you need to navigate to the WordPress database, and click on "Import":Then click on "Choose file" and select your CSV file:The ... Chris Berry Can't edit table at all - related to Google problemClosed   wpDataTables   Updated November 25, 2020 at 1:38pm   9 Most recent comment from Aleksandar Vuković:You're welcome, ChrisGlad I could help. Ruben Olthuis Question WP TableClosed   wpDataTables   Updated November 25, 2020 at 12:23pm   4 Most recent comment from Aleksandar Vuković:Hi again RubenSure, you can do that with custom CSS, so you don't need to set the column as a URL, but instead as multi-line string.When you add the column as a string, you will need to define th ... Oskhar Templates is possible?Closed   wpDataTables   Updated November 24, 2020 at 3:19pm   4 Most recent comment from Aleksandar Vuković:You're welcome, OskharIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Erez General Issue - Tables SavingClosed   wpDataTables   Updated November 24, 2020 at 2:07pm   6 Most recent comment from Aleksandar Vuković:I agree, ErezI hope our development team will be able to find a solution soon. howard Frontend editingClosed   wpDataTables   Updated November 24, 2020 at 9:08am   2 Most recent comment from Aleksandar Vuković:Hello howardThank you for your purchase.wpDataTables is a WYSIWYG (What You See Is What You Get) concept based plugin. You cannot edit the table if you don't have it on front-end.So, you have to ... Chris Hoyt Looking for percentagesClosed   wpDataTables   Updated November 23, 2020 at 10:00pm   4 Most recent comment from Aleksandar Vuković:Hi again ChrisIs this the "Asnwers" column?If it is, it'd be easy - you would simply add another integer column, with the default value of "1". Then, you would use that column in the chart, and e ... Erez Pagination and SEOClosed   wpDataTables   Updated November 23, 2020 at 3:35pm   3 Most recent comment from Erez:Clear. Thanks! Adi "no data available in table" after data entryClosed   wpDataTables   Updated November 23, 2020 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hello AdiWhich column did you choose to be the "User ID column"?If you set it to be "wdt_ID", like in my screenshot above, or you chose a column that is an auto-increment column, the data is always sa ... Adi How do I query posts by tag based on the data a user input to another data table?Closed   wpDataTables   Updated November 23, 2020 at 10:27am   4 Most recent comment from Aleksandar Vuković:Thanks for the explanation Adi.This is a custom entry, so it's probably saved in the database somewhere. You would need to add it to the table so it will be filterable by wpDataTables' Filte ... Markus Leitner Setting maximum column widthClosed   wpDataTables   Updated November 23, 2020 at 9:42am   6 Most recent comment from Aleksandar Vuković:Unfortunately no, Markus.Can you clone your website? If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files which you can send me (along with the log-in cred ... Mark Powell Master Table on Web PageClosed   wpDataTables   Updated November 22, 2020 at 1:27pm   9 Most recent comment from Aleksandar Vuković:Hi again MarkAs for #2 - I already responded about this in your other ticket.1) I don't quite understand the question. The table where you enabled "Users see and edit only own data" don't s ... Kevin Looyschelder Google sheets stopped working ("Table in data source has no rows")Closed   wpDataTables   Updated November 21, 2020 at 12:26pm   7 Most recent comment from Aleksandar Vuković:At the moment, there is no other solution than doing this for all your spreadsheets.Our developers are working on creating a new integration, so you don't have to do it like this, but I cannot sa ... Dan Hartwig tables are hiddenClosed   wpDataTables   Updated November 20, 2020 at 11:51pm   4 Most recent comment from Aleksandar Vuković:Hello DanThank you for your purchase.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has tak ...