As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

MACIALE Téléversement "améliabooking.zip" impossibleClosed   Amelia   Updated October 17, 2022 at 8:03am   2 Most recent comment from Marko Davidović:Hello Maciale, Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can ... Tom viva walletClosed Pre-purchase questions for Amelia   Updated October 17, 2022 at 7:42am   2 Most recent comment from Marko Davidović:Hello Tom, Thank you for your interest in our product.Amelia has core integrations with WooCommerce. All sorts of payment getaways work but we can not know or guarantee for each one.  You can buy our ... pedro The plugin is not loading the complete data.Closed   wpDataTables   Updated October 17, 2022 at 7:41am   2 Most recent comment from Aleksandar Vuković:Hello Pedro.Thank you for reaching out to us, and sorry for the delay (we don't work on weekends).This was most likely caused by adding a different date format in the Google Spreadsheet file you ... Evan Finances & CouponsClosed   Amelia   Updated October 17, 2022 at 7:30am   2 Most recent comment from Marko Davidović:Hello Evan, Thank you for reaching out to us.Yes, these codes can be set and sent automatically in our notifications after the customer schedules X number of appointments or you can give on some other ... lujeffcoat Events PackagesClosed   Amelia   Updated October 17, 2022 at 6:32am   2 Most recent comment from Marko Davidović:Hello Lujeffcoat, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://feat ... Andras Szekely Double YAxis - MergeClosed   wpDataTables   Updated October 16, 2022 at 4:37pm   5 Most recent comment from Miloš Jovanović:Hi, Andras Sorry for the waiting time.Despite best efforts, we are still unable to determine the root of this issue.We escalated this to our senior 2nd level Team now.Can you just confirm a couple o ... Rohan Yoon Woocommerce Invoice > BookingClosed Pre-purchase questions for Amelia   Updated October 16, 2022 at 4:04pm   4 Most recent comment from Miloš Jovanović:Hi, Rohan Sorry for the waiting time.-We apologise, there was a slight misunderstanding, at first we did not fully understand your goal.After rereading everything, we realise that the main point you ... gbGklrczHD sMwaZcnLjAClosed Pre-purchase questions for Amelia   Updated October 16, 2022 at 2:54am   1 Most recent comment from gbGklrczHD:fcprMsndHNZe Nic ServicesClosed Pre-purchase questions for Amelia   Updated October 14, 2022 at 11:00pm   5 Most recent comment from Uroš Jovanović: Hello Nic,Unfortunately, there is no option to create sub-categories within a category in Amelia at the moment.You can suggest that feature on the following link: https://features.wpamelia.com/  ... Eric URL Filtering SpecificityClosed   wpDataTables   Updated October 14, 2022 at 8:20pm   3 Most recent comment from Miloš Jovanović:Hi, Eric  Thanks for reaching out to us. I was just going to write that you should be able to achieve that if you toggle the Exact filtering in the column settings, under "Filtering" tab, but I can ... Martin Zibauer Amelia events without booking optionsClosed   Amelia   Updated October 14, 2022 at 8:19pm   6 Most recent comment from Uroš Jovanović:Hello Martin,Glad to be able to assist you.Please let us know if you have any other questions. James Barnett Appointment calendar not loading correctly when extras are selectedClosed   Amelia   Updated October 14, 2022 at 8:17pm   6 Most recent comment from Miloš Jovanović:Hi, JamesI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.My apologies if I ... Annie Image Upload Path HelpClosed   Amelia   Updated October 14, 2022 at 6:24pm   2 Most recent comment from Stanislav Snagovskiy:Hello Annie, Thank you for reaching out to us.I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.Have a great weekend! Raúl Sánchez Campos No sale la hora correctaClosed   Amelia   Updated October 14, 2022 at 6:10pm   2 Most recent comment from Stanislav Snagovskiy:Hello Raúl, Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be ... Monique Blom Cancel placeholder not workingClosed   Amelia   Updated October 14, 2022 at 6:01pm   2 Most recent comment from Stanislav Snagovskiy:Hello Monique, Thank you for reaching out to us.Please check the appointment cancelation link in your notifications: It should be %appointment_cancel_url% placeholder. Let me know, please.Look forwa ...