We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jeremiah Wilson Employee Shows "Away" even when working hours shows they're available.Closed   Amelia   Updated October 10, 2022 at 12:58pm   4 Most recent comment from Uroš Jovanović:Hello Marti,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... PeriPeriCreative Editing of custom fields once booking has been madeClosed   Amelia   Updated October 10, 2022 at 12:16pm   7 Most recent comment from Miloš Jovanović:Hi, PeriPeriCreativeYou're welcome, i am happy to help.I have also got an update, our developers notified me that they were actually aware of this bug some time ago,and it seems that they have ... Maya Displaying a list of services with cut down informaitonClosed   Amelia   Updated October 10, 2022 at 12:14pm   6 Most recent comment from Marko Davidović:Hello Maya,We are glad to hear that you have found a way to achieve what you need. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the bes ... Marti Packages - Unable to continue after selecting required bookingsClosed   Amelia   Updated October 10, 2022 at 11:42am   9 Most recent comment from Miloš Jovanović:Hi, MartiMy sincere apologies once again for all the waiting time.Our developers have been swamped with work in the past week,but as you can see, we have successfully isolated the bug -  and I hope ... Joshua Using Amelia for overnight stays and in WebflowClosed Pre-purchase questions for Amelia   Updated October 10, 2022 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello Joshua.Sorry for the delay.Amelia can be used for booking appointments that go over midnight, but it can't yet be used for multiple days, so it's not the best choice when it comes to h ... Monna Munoz Alphabetical order in services dropdownClosed   Amelia   Updated October 10, 2022 at 11:22am   2 Most recent comment from Marko Davidović:Hello Monna Munoz, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry t ... Sebastian Cron events and scheduled notificationsClosed   Amelia   Updated October 10, 2022 at 11:00am   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for reaching out to us.We think that WP Cron works in that way but since it is not our product you need to contact WP support team or your hosting provider.Cron is not Ameli ... Branquet Corentin Delete user and appointmentsClosed Pre-purchase questions for Amelia   Updated October 11, 2022 at 1:35pm   5 Most recent comment from Marko Davidović:Hello Branquet Corentin,We just got the feedback from our colleagues and they have told us that you can delete customer's appointments and the customer based on $customerId $container = require ... Mohammed tech questionClosed Pre-purchase questions for wpDataTables   Updated October 10, 2022 at 10:15am   2 Most recent comment from Uroš Jovanović:Hello Mohammed,Thank you for reaching out to us.Here is an example i made with a Clinic table. You have to create a custom column, and name it how you wish, in this example I named it user ID. First ... Jorge Integration with Google CalendarClosed   Amelia   Updated October 10, 2022 at 9:20am   4 Most recent comment from Uroš Jovanović:Hello Jorge,Unfortunately, there is no such option at the moment, we have a plan to include this feature in the future, but at the moment it is not avaiable.Please let me know if you have any other q ... Allan Young Paid guest postClosed Pre-purchase questions for Amelia   Updated October 10, 2022 at 8:57am   2 Most recent comment from Uroš Jovanović:Hello Allan,Thank you for reaching out to us and for your offer.We are currently not interested in this. Please let us know if you have any questions in regards to the Amelia plugin. Tirol one employee at several locationsClosed   Amelia   Updated October 10, 2022 at 8:47am   2 Most recent comment from Uroš Jovanović:Hello Andreas,Thank you for reaching out to us.This feature is available on the "Work hours" tab on the Employees page, where you can select different locations for different time periods for a specif ... Miguel Google Maps Api - Locations inside AmeliaClosed Pre-purchase questions for Amelia   Updated October 10, 2022 at 8:46am   2 Most recent comment from Uroš Jovanović:Hello Miguel,Thank you for reaching out to us.At the moment, the Google Maps API is used for creating and adding addresses for the locations on the back end. You can read more about this at the follo ... Hans-Martin Aurich Check requirementsClosed Pre-purchase questions for Amelia   Updated October 10, 2022 at 8:45am   2 Most recent comment from Marko Davidović:Hello Hans-Martin Aurich, Thank you for your interest in our product.1. - Currently around 100 - 200 events are offered each year - You can set as many events as you need 2. - We have the following ev ... ameliasupport book multiple servicesClosed   Amelia   Updated October 10, 2022 at 8:31am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.We have a plan to include this feature in one of the future updates, but there is no ETA at the moment. You could create a package with several different service ...