We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Santhosh TechnicalClosed   wpDataTables   Updated October 10, 2022 at 8:26am   6 Most recent comment from Uroš Jovanović:Hello Santhosh, Thank you for the update.I have passed the CSS to our team to possibly implement in the next few updates.Please let us know if you have any other questions. Mark Stubbins Bypass Congratulations screen?Closed   Amelia   Updated October 10, 2022 at 8:23am   2 Most recent comment from Marko Davidović:Hello Mark, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Once they click on finish they can be redirected to your page of choice.I'll kindly ... ISNAINA Steb-by-Step Booking is not workingClosed   Amelia   Updated October 10, 2022 at 8:20am   3 Most recent comment from Uroš Jovanović:Hello Isnaina,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Kelly Fidei cron job for mailsClosed   Amelia   Updated October 10, 2022 at 8:17am   3 Most recent comment from Marko Davidović:Hello Kelly N Fidei, Thank you for reaching out to us.What Najib told you should help and Najib thank you for that.What you should know is that cron is not Amelia's feature cron is a WordPress f ... Elina Package appointment date spreadClosed   Amelia   Updated October 10, 2022 at 8:08am   2 Most recent comment from Uroš Jovanović:Hello Elina,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Tirol several services in one day at different timesClosed   Amelia   Updated October 10, 2022 at 7:46am   2 Most recent comment from Marko Davidović:Hello Andreas, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that ... Jessica Credit card on fileClosed   Amelia   Updated October 10, 2022 at 6:37am   2 Most recent comment from Marko Davidović:Hello Jessica, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Amelia itself doesn't handle the payments but we have integration with several p ... Angela Kelley Conditional logic for custom fields?Closed Pre-purchase questions for Amelia   Updated October 10, 2022 at 6:35am   2 Most recent comment from Marko Davidović:Hello Angela, Thank you for your interest in our product. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am s ... Alyson Melhus Plug-in BugClosed   Amelia   Updated October 10, 2022 at 6:34am   2 Most recent comment from Marko Davidović:Hello Alyson, Thank you for reaching out to us. Please go to Amelia/setting/activation and disable load entities on page load and make sure to purge the cache after that. After that, the booking form ... Matt Harris Choosing An EmployeeClosed   Amelia   Updated October 10, 2022 at 6:34am   2 Most recent comment from Marko Davidović:Hello Matt, Thank you for reaching out to us. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that i ... Alex How to translate "On-Site" paymentClosed   Amelia   Updated October 10, 2022 at 6:30am   6 Most recent comment from Marko Davidović:Hello Alex, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Melanie Verbueken Amelia sends multiple notification mailsClosed   Amelia   Updated October 10, 2022 at 6:30am   2 Most recent comment from Marko Davidović:Hello Melanie, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... BFM Editing hour fieldClosed   Amelia   Updated October 10, 2022 at 6:29am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://features.wpa ... Qiang Cui Change a person' appointment time without affecting other people in the same groupClosed   Amelia   Updated October 10, 2022 at 6:28am   4 Most recent comment from Marko Davidović:Hello Qiang Cui, We are glad to hear that. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have a nice day. Joseph Employee / Service Capacity / Multiple Appoints on the same dayClosed   Amelia   Updated October 10, 2022 at 6:27am   4 Most recent comment from Marko Davidović:Hello Joseph, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ...