As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Wendy Perelstein If any value (even zero) in "Vertical axis min value" or "Vertical axis max value" fields causes all data to disappear.Closed   wpDataTables   Updated November 7, 2022 at 9:16pm   8 Most recent comment from Miloš Jovanović:Hi, Mathias That is strange.For all other users, it works so far...We can inspect your site remotely and we should be able to debug the issue.Can you please open a new ticket,  and send us temporar ... Ambert van Unen Wrong date in eventsClosed   Amelia   Updated November 7, 2022 at 9:04pm   6 Most recent comment from Stanislav Snagovskiy:Dear Ambert,Thanks for the info,Please check the credentials provided, I can not log in to the backend:Look forward to your reply.Have a nice day! Adrian Reich Google Fonts using lokal - but Amelia loads anytime some from Google ServerClosed   Amelia   Updated November 7, 2022 at 6:01pm   2 Most recent comment from Uroš Jovanović:Hello Adrian,You can use another server by choosing Custom Font in Amelia/Customize section. You don't have to use Google Fonts. You can also download the font pack and load them on your server, ... Kelly Fidei pricing for eventsClosed   Amelia   Updated November 7, 2022 at 5:10pm   6 Most recent comment from Uroš Jovanović:Hello Kelly,Glad to be able to assist you.Please let me know if you have any other questions. Enato Ehimen Payment Gateway OptionsClosed Pre-purchase questions for Amelia   Updated November 7, 2022 at 2:55pm   2 Most recent comment from Uroš Jovanović:Hello Enato,Thank you for expressing interest in the Amelia plugin.In regards to the Paystack integration, you can leave a feature suggestion on the following page. In regards to the Razorpay paymen ... Franck Define the availability of servicesClosed Pre-purchase questions for Amelia   Updated November 7, 2022 at 2:11pm   2 Most recent comment from Uroš Jovanović:Hello Franck,Thank you for reaching out to us.For the purpose of a service is available only on a specific date, you can use the "Special days" function in Amelia, where you can set specific working ... Stephanie Di Bartolo Packages in Amelia ProClosed   Amelia   Updated November 7, 2022 at 1:26pm   2 Most recent comment from Uroš Jovanović:Hello Stephanie,Thank you for reaching out to us.Unfortunately, the extras cannot be used when the service is inside of the package.Hope this helps you.Please let me know if you have any other questi ... Erez Coloumn width of simple tableClosed   wpDataTables   Updated November 8, 2022 at 4:49pm   7 Most recent comment from Miloš Jovanović:Hi, Erez   We got advised on this. You can add a CSS class directly in a cell of a table,  and then you can edit, for example, for cell number 1 : Some text 123 Then on the front end we would add ... Mark Stubbins SMS Messages not workingClosed   Amelia   Updated November 7, 2022 at 1:09pm   8 Most recent comment from Marko Davidović:Hello Traci (and Mark sorry if we have disturbed you), We do the ticket in order in which day come in. As soon as your ticket pop up my colleagues will respond to it. And as far as I can see in the s ... lynob web user roleClosed   Amelia   Updated November 7, 2022 at 1:03pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.We do have the plan to include this feature in one of the future updates, but it is not possible at the moment.Please let me know if you have any other questions ... Carles Employee, descriptionClosed   Amelia   Updated November 7, 2022 at 12:56pm   2 Most recent comment from Marko Davidović:Hello Carles, Thank you for reaching out to us.Unfortunately, currently, this feature is not possible at this time. This is HTML(TinyMCE) editor. He pulls all the buttons from it library and we can no ... Mike Wassmer Conditional formatting dates and blanksClosed   wpDataTables   Updated November 7, 2022 at 12:52pm   2 Most recent comment from Miloš Jovanović:Hi, Mike  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... David Peters Cancel blocks in scheduleClosed   Amelia   Updated November 7, 2022 at 12:41pm   2 Most recent comment from Marko Davidović:Hello David, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the bes ... Jonas Höglund Turn off notification for specific serviceClosed   Amelia   Updated November 7, 2022 at 12:25pm   2 Most recent comment from Uroš Jovanović:Hello Jonas, Thank you for reaching out to us. For that purpose, you could create a custom notification and select for which services you want it to be sent out and then just disable the default "Appo ... Kelly Fidei notificationsClosed   Amelia   Updated November 7, 2022 at 11:57am   4 Most recent comment from Uroš Jovanović:Hello Kelly,Glad to hear that the issue has been resolved.Please let us know if you have any other questions.