If a customer replies to an automatic Amelia sms notification, where does it go? How can we be sure that we are seeing/receiving them so that we can respond?
Customers can not reply to SMS notifications. So if you want them to be able to respond to your notifications you can use some other number for this purpose that you will place in notifications with notice that if they want to reply they can do that on that number.
If you have any more questions please open another ticket and we will gladly help you there.
Hey Team,
If a customer replies to an automatic Amelia sms notification, where does it go? How can we be sure that we are seeing/receiving them so that we can respond?
Thanks a million!
Good question, curious to know too ?
Hello Tara and Arianne,
Thank you for reaching out to us.
Customers can not reply to SMS notifications. So if you want them to be able to respond to your notifications you can use some other number for this purpose that you will place in notifications with notice that if they want to reply they can do that on that number.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic
[email protected]
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