We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Falko Alexander export data for new websiteClosed   Amelia   Updated January 28, 2025 at 6:07pm   2 Most recent comment from Uroš Jovanović:Hello Falko, You can clone your site with some duplicator or cloning plugin, also there's a way to migrate only Amelia's database tables. There are around 47 tables with wp_amelia_ prefix th ... krisna purbaya Appointment Booking FlowClosed   Amelia   Updated January 28, 2025 at 5:52pm   12 Most recent comment from Uroš Jovanović:Hello Krisna, Glad to be able to assist you. I will have this ticket closed now. Josh Kroman InstallationClosed   Amelia   Updated January 28, 2025 at 5:39pm   2 Most recent comment from Uroš Jovanović:Hello Josh, Thank you for reaching out to us. Please check the following article for this purpose: Are You Getting “The link you followed has expired” Error in WordPress? Let me know if that works ... Mars Can't add eventClosed Pre-purchase questions for Amelia   Updated January 28, 2025 at 5:34pm   26 Most recent comment from Uroš Jovanović:  Hello David, Thank you for your message! Please create a separate ticket for this issue, and I will ensure it is addressed and fixed promptly. Looking forward to your ticket! Kingsley Chimezie MFA for store.tms-plugins.comClosed   Amelia   Updated January 28, 2025 at 5:29pm   2 Most recent comment from Uroš Jovanović:  Hello Kingsley, Thank you for your suggestion! I completely understand the importance of multi-factor authentication (MFA) for enhancing security, especially for accounts that manage licen ... Cowork Administration of the appointmentsClosed   Amelia   Updated January 28, 2025 at 5:21pm   6 Most recent comment from Uroš Jovanović:Hello, It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't hav ... James Gasson Limit time availability of servicesClosed   Amelia   Updated January 28, 2025 at 4:54pm   6 Most recent comment from Uroš Jovanović:  Hello James, Thank you for your feedback. I understand how setting up multiple employees can feel cumbersome when you're managing availability for a single room rather than actu ... Adrian Ghio Local time zoneClosed   wpDataTables   Updated January 28, 2025 at 1:46pm   2 Most recent comment from Miloš Jovanović:Hi Adrian, Sorry to disappoint you, but at this time, we don't have any built-in solution to achieve this kind of a use-case, as you described, the time/date calculated with the user's local ... Jan Klaas Existing users that are already customers cannot be selected as new emplyeesClosed   Amelia   Updated January 28, 2025 at 1:05pm   4 Most recent comment from Uroš Jovanović:Hello Jan Klaas, Thank you for your input! Currently, Amelia does not offer the option to select an existing WordPress user to assign them as an employee, as this could create conflicts between user r ... AMINE Bookings are not DONEClosed   Amelia   Updated January 28, 2025 at 11:52am   7 Most recent comment from Uroš Jovanović:Hello Amine, I could not replicate the issue that you mentioned. Can you please let me know if this works from your end as well? Looking forward to your reply. Daniel Supraner Refund PleaseClosed   wpDataTables   Updated January 28, 2025 at 11:47am   9 Most recent comment from Miloš Jovanović:Hi Daniel, You're very welcome, I am happy to advise. :)Let me know how it goes and if you don't see the funds in the payment account. It was processed approximately 23 hours ago, so if you ... Konstantinos Stamatopoulos notificationsClosed   Amelia   Updated January 28, 2025 at 11:45am   4 Most recent comment from Stefan Petrov:Hi Konstantinos, As explained, they are already sent to all new customers. Depending on the appointment status, the email notification template is sent, either "approved" or "pending". With the custom ... Sebastian Wilck Backend BookingClosed   Amelia   Updated January 28, 2025 at 10:59am   6 Most recent comment from Uroš Jovanović:Hello Sebastian, I reconfigured the WooCommerce rules on the Amelia > Settings > Payments page. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  ... Abel McBride Filtering QuestionClosed   wpDataTables   Updated January 28, 2025 at 10:57am   2 Most recent comment from Miloš Jovanović:Hi Abel, My sincerest apologies, we had some issues with the notifications of our ticketing system. Some tickets got flagged as replied, when the reply did not properly get sent.Unfortunately, your ti ... Patrick Barbé Problem with notification mails via smtp to end-userClosed   Amelia   Updated January 28, 2025 at 10:57am   8 Most recent comment from Marko Davidović:Hello again, We can not log in with these credentials perhaps the user name is not correct or perhaps you did not sent it to us Can you please check this and send us new ones? Looking forward to your ...