As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Rick Resource configurationClosed   Amelia   Updated February 6, 2025 at 7:57pm   8 Most recent comment from Uroš Jovanović:Hi Rick, Thanks for the detailed explanation and screenshots! I’ll take a closer look at this and get back to you as soon as I have more information. Appreciate your patience! Evgeniy Orlov wpDataTables table tools (export) vs. Report BuilderClosed   wpDataTables   Updated February 6, 2025 at 7:27pm   2 Most recent comment from Miloš Jovanović:Hi Evgeniy, As mentioned on the other tickets which have been waiting for a long time, my sincere apologies, we had some issues for notifications on this ticketing system.It has been resolved, so it s ... Evgeniy Orlov How to render JS and HTML based on DB fieldsClosed   wpDataTables   Updated February 6, 2025 at 7:05pm   3 Most recent comment from Miloš Jovanović:Hi Evgeniy, My sincerest apologies, there was an error on several tickets with notifications and we did not see the users have replied to them.This should not happen again for new tickets. Thank you v ... razvan Selling memberships and use qr code to identify usersClosed   Amelia   Updated February 6, 2025 at 6:56pm   2 Most recent comment from Uroš Jovanović:Hello Razvan, Amelia does not have a built-in option to sell memberships or subscriptions without linking them to specific services. You can use an integration with Paid Memberships Pro or another mem ... Ian Please respond to private support requestsClosed   wpDataTables   Updated February 6, 2025 at 5:24pm   4 Most recent comment from Chris Dyer:It hasn't been resolved for me. I've had one opened for a month and nothing but crickets. Adam O. Disconnect wp users from amelia profilesClosed   Amelia   Updated February 6, 2025 at 2:40pm   2 Most recent comment from Uroš Jovanović:Hello Adam, Unfortunately, there is no bulk option to disconnect all WordPress users from Amelia customers at once. The only way to do this is to manually disconnect them one by one. Let me know if yo ... razvan how can user register their accountClosed   Amelia   Updated February 6, 2025 at 2:34pm   2 Most recent comment from Uroš Jovanović:Hello Razvan, Amelia customers are automatically registered when they book an appointment or event. Alternatively, they can be manually created in the back-end by an admin. There is no separate regist ... ITSUMI SANWAN issue with direct Import from excel/csvClosed   wpDataTables   Updated February 6, 2025 at 2:14pm   2 Most recent comment from Miloš Jovanović:Hello,1. In regards to this issue where some rows are not fully imported, as you described, can you please send me this source file - you can send both the CSV and Excel versions and we can try to rep ... Michael Schmidt DiscountClosed Pre-purchase questions for Amelia   Updated February 6, 2025 at 1:35pm   4 Most recent comment from Stefan Petrov:Hi Micha, If it is a lifetime license, unfortunately, it can't be directly upgraded through the TMS store account. You would need to request a refund first and then purchase a new lifetime licens ... Omar O'Hara Can't enable stripeClosed   Amelia   Updated February 6, 2025 at 9:04am   6 Most recent comment from Stefan Petrov:Hi Omar, I guess it's the Stripe-related issue, but great to see that it works properly now. Please, monitor the issue and keep me posted. Of course, should you have any other questions or issues ... [email protected] SOLICITUD DE SOPORTEClosed   Amelia   Updated February 6, 2025 at 8:56am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The basic license covers one domain, but an unlimited number of its sub-domains. You have a Dev 20 license but they all work insame way. -1. The best op ... philippe can't get the right hours to show !Closed   Amelia   Updated February 6, 2025 at 8:47am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. When you go to Ame ... Rainer Siebert Representation of the timesClosed   Amelia   Updated February 6, 2025 at 8:44am   4 Most recent comment from Stefan Petrov:You are welcome, Rainer. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our f ... Gary Morgan automatically register amelia customerClosed   Amelia   Updated February 6, 2025 at 8:18am   2 Most recent comment from Stefan Petrov:Hi Gary, Thanks for reaching out to us. Each new customer is automatically registered as Amelia Customer, but in User Role settings, there is this option - Automatically create Amelia Customer user. ... Alley Persinger Limiting availability of services to certain daysClosed   Amelia   Updated February 6, 2025 at 8:08am   6 Most recent comment from Stefan Petrov:You are welcome, Alley. I'm glad it works now.  My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about ...