We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Peter Ballasiotes Filter range slider selector not workingClosed   wpDataTables   Updated January 29, 2025 at 10:46pm   1 Most recent comment from Peter Ballasiotes:The filter range slider selector not working for float value numbers. It only seems to work using integers. When I select the range slider it seems to break the table and sorting functionality. Can yo ... lorenzo carpagnano booking time slotsClosed   Amelia   Updated January 29, 2025 at 4:53pm   2 Most recent comment from Uroš Jovanović:Hello Lorenzo, Thank you for reaching out! I understand that you want to offer room reservations by the hour, half-day (9 AM – 1 PM and 2 PM – 6 PM), and full-day (9 AM – 6 PM) while ensuring th ... Sherill Oglia How to close out a packageClosed   Amelia   Updated January 29, 2025 at 2:48pm   2 Most recent comment from Stefan Petrov:Hi Sherill, I hope you're doing well! Basically, if a customer has already purchased a package, they can manage their appointments until the expiration date. This means they can still book appoin ... Mario Bratkovic Loading timeClosed   Amelia   Updated January 29, 2025 at 2:43pm   2 Most recent comment from Stefan Petrov:Hello Mario, Thank you for reaching out to us. The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. As for the ... Tomas Parnarauskas Amelia and Trafft AppClosed   Amelia   Updated January 29, 2025 at 11:59am   2 Most recent comment from Stefan Petrov:Hi Tomas, Thanks for reaching out to us. Unfortunatelly, they cant be integrated together because they are separate products. Trafft is one of our other products, and while it may seem similar to Amel ... Courtney Holst Events won't addClosed   Amelia   Updated January 29, 2025 at 11:33am   7 Most recent comment from Stefan Petrov:Great to hear that its working properly now. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day. HINA MOHAMMED Amelia Plugin UpdateClosed Pre-purchase questions for Amelia   Updated January 29, 2025 at 11:32am   4 Most recent comment from Uroš Jovanović:  Hello Hina, The license you purchased in 2021 was an annual license, meaning it needed to be renewed each year to continue receiving updates and support. Since your license has expired, yo ... Daniel Auto apply voucher through URLClosed   Amelia   Updated January 29, 2025 at 10:52am   2 Most recent comment from Stefan Petrov:Hi Daniel, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. Coupons codes can be only added manually, on the booking form.  Please ... Bogdan Michitele Can't update existing tablesClosed   wpDataTables   Updated January 29, 2025 at 9:59am   5 Most recent comment from Bogdan Michitele:Hi again Milos, Here is the full error message being displayed: https://drive.google.com/file/d/17E3BMYimX7CdSx7gwL5ThMSk4skDWzI_/view?usp=sharingBest, Bogdan Stephanie Gibbs Booking Input FormClosed   Amelia   Updated January 29, 2025 at 8:47am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In customize section we must show every option that Amelia form can contain but this does not mean that it will on the front end. You just need to set ph ... Jason Huckabay Pop-Up not workingClosed   Amelia   Updated January 29, 2025 at 8:28am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are glad to hear that and we will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets for ea ... Ryuta Pending status notificationClosed   Amelia   Updated January 29, 2025 at 7:12am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, this is not possible at the moment. In Square as well in Mollie, an appointment is created as "pending," and if the payment fails, you wou ... Anjaneyulu Jadda Feature Request: Service-Specific Day Off in Ameliaoff feature is not thereClosed   Amelia   Updated January 29, 2025 at 7:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Service work hours depend on employee work hours so you need to set days off for employees not for services. If this employee is working on several servi ... Mick Anderson Ressources bookingClosed Pre-purchase questions for Amelia   Updated January 29, 2025 at 1:01pm   3 Most recent comment from Marko Davidović:Hello again, I have consulted a couple of my colleagues and what you want to achieve is not possible in Amelia at this time I am afraid so we are not sure that Amelia is a good fit for your type of bu ... Victória Group BookingClosed   Amelia   Updated January 29, 2025 at 6:54am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. The only option that exist is what you are already using and that is custom field but a ...