We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Laurens Spaey Double admin e-mail notificationsClosed   Amelia   Updated January 23, 2025 at 10:06am   6 Most recent comment from Marko Davidović:Hello again, We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. W ... Laurens Spaey Paying now & paying later reversedClosed   Amelia   Updated January 23, 2025 at 10:04am   9 Most recent comment from Laurens Spaey:Hi Stefan,I know, I check it on every update. Thanks anyway!Kind regards,Laurens Cezary Panel doradcyClosed   Amelia   Updated January 23, 2025 at 9:47am   5 Most recent comment from Stefan Petrov:Hi Cezary, Thank you for the video. Unfortunately, for group bookings where multiple customers have booked, it’s not possible to change the date and time for a specific customer within the appointme ... Shauna Foley Cancelling appointment, cancellation period and packagesClosed   Amelia   Updated January 23, 2025 at 9:28am   5 Most recent comment from Stefan Petrov:Hi Shauna, Honestly, this hasn’t been addressed so far because the packages are designed to work in a way where the appointment is always refunded to the customer if canceled. I will forward your re ... Paul Fullylove Times of ServicesClosed   Amelia   Updated January 23, 2025 at 9:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. When you go to Ame ... Mauro Add JS eventClosed   Amelia   Updated January 23, 2025 at 8:45am   12 Most recent comment from Stefan Petrov:Hi Mauro, No problem, glad to see that you were able to find the solution. Of course, let us know if you have any other questions or issues.    Mo Marid RefundClosed   wpDataTables   Updated January 25, 2025 at 9:12am   2 Most recent comment from Mo Marid:hello Lysann Moving Amelia to a subdomain on the same domainClosed   Amelia   Updated January 23, 2025 at 8:08am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Christian Calendar Sync for all BookingsClosed   Amelia   Updated January 23, 2025 at 7:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently, this feature is not available in Amelia. What you want is not possible to achieve in Amelia. Integration is for the emplyoee ca ... krisna purbaya After paying for an appointment package, the appointments are still marked as pending on the calendar, and the time slots are still available for other clients to book.Closed   Amelia   Updated January 23, 2025 at 7:57am   11 Most recent comment from Stefan Petrov:Sure,  Keep me posted.  Raquel Amelia popupClosed   Amelia   Updated January 23, 2025 at 7:24am   4 Most recent comment from Marko Davidović:Hello again, We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. W ... krisna purbaya How to export and import all Amelia Booking data?Closed   Amelia   Updated January 23, 2025 at 7:08am   10 Most recent comment from Marko Davidović:Hello again,  We would love to help more but some things are not possible I'm afraid.  Should you have any further inquiries, we kindly request that you open separate tickets for each question ... Peter Ballasiotes Filter range slider selectorClosed   wpDataTables   Updated January 28, 2025 at 1:05am   6 Most recent comment from Peter Ballasiotes:Hey Milos,Its been 5 days and wanted to check in. I need to get this slider functional soon. Any update on what is causing this issue?Thanks Peter Hamby GoDaddy Cache IssuesClosed   wpDataTables   Updated January 22, 2025 at 11:35pm   3 Most recent comment from Peter Hamby:Thanks for the reply!How do I get to the place to follow this instruction - I'm in phpMyAdmin and I can't find where to do this: Please go to ../wp-content/plugins/wpdatatables/source/clas ... Daniel Supraner WooCommerce IntegrationClosed Pre-purchase questions for wpDataTables   Updated January 22, 2025 at 11:04pm   2 Most recent comment from Miloš Jovanović:Hi Daniel, I am not sure if we understand the exact desired use-case in terms of these variable tables for the products.The part where you described :new tables as variation tables that will replace t ...