We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Blue Door Consulting How to allow Editor roles access to wpDataTablesClosed   wpDataTables   Updated January 24, 2025 at 10:46am   2 Most recent comment from Miloš Jovanović:Hello, We don't have a built-in option which can set specific User Roles to be able to see/create/edit Tables/Charts on the Back-End. At the moment, only Administrators can see the Tables on Back ... michael brooks How to mark on site payment as paid in appointmentsClosed   Amelia   Updated January 24, 2025 at 10:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, this option is not available for employees; it is only accessible to admins in the finance section. Only admins have permission to make th ... Yu Nakama Booking Confirmation Emails Not Sending After Automatic Update (Version 8.0.2) - Significant Increase in Issues Since New YearClosed   Amelia   Updated January 24, 2025 at 10:19am   6 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. We will close this ticket and should you have any further inquiries, we kindly request that you open separate tickets fo ... James Gasson How to add extras to packages?Closed   Amelia   Updated January 24, 2025 at 10:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. At the moment, this feature is unfortunately not available and cannot be implemented in Amelia due to technical reasons. While we cannot confirm whether ... Antonia Franke Amelia Widget in Elementor Pop-upClosed   Amelia   Updated January 24, 2025 at 9:34am   8 Most recent comment from Stefan Petrov:Hi Antonia, Try opening a new page in incognito mode, it looks like you want to preview the popup when you are already logged in. Of course, make sure that the cache is cleared (browser cookies / cach ... Cédric Flot Calendar Integration for Single Sessions vs. Pack PurchasesClosed   Amelia   Updated January 24, 2025 at 9:31am   2 Most recent comment from Stefan Petrov:Hi Cedric, Thanks for reaching out to us. This option is specifically designed for front-end booking and will only appear when a customer books a single appointment. However, booking an appointment th ... Travis R Hedrick Amelia / WooCommerce not syncingClosed   Amelia   Updated January 24, 2025 at 9:11am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. We truly wish we could assist you further, but unfortunately, we are unable to verify the issue once it has been resolved. Our ability to investigate ... Pedro Matias Amelia how to ...Closed   Amelia   Updated January 24, 2025 at 8:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. ... Siobhan Meehan constant issues with this systemClosed   Amelia   Updated January 24, 2025 at 7:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. It seems that you haven’t provided a clear question or a specific issue, so we are unable to determine what exactly the problem is on your website. Unf ... Sean Hewett Charts and tables not showing on frontendClosed   Gravity Forms integration for wpDataTables   Updated January 23, 2025 at 4:38pm   5 Most recent comment from Sean Hewett:Ignore my latest update - managed to fix it!The reason for them not loading is the shortcode for each chart was added via a text editor widget with Elementor. replacing them with the shortcode widget ... Mert custom fields not visibleClosed   Amelia   Updated January 23, 2025 at 3:58pm   4 Most recent comment from Uroš Jovanović:Hello Mert, It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won' ... Stephan Cloning/migrating a table to another siteClosed   wpDataTables   Updated February 6, 2025 at 2:39pm   3 Most recent comment from Miloš Jovanović:Hi Stephan, My sincere apologies that this took so long. Thank you for your patience.I spoke with our developers about this subject.That instruction we had before is pretty old, and in the meantime, d ... Simon Dainty Waiting ListClosed   Amelia   Updated January 23, 2025 at 3:11pm   8 Most recent comment from Stefan Petrov:Hi Simon, No problem at all, we are always there to assist :) Please, let us know if you have any other questions or issues on a new ticket.  Have a nice day! Frederik Filtering XML data various tablesClosed   wpDataTables   Updated January 24, 2025 at 9:17am   2 Most recent comment from Frederik:Here's the question made simpler:• I have one xml sheet with various products• I need tables that can filter from this XML, preferably based on product name.Example:One one page I need a tabl ... Paul Fullylove resources dependentClosed   Amelia   Updated January 23, 2025 at 1:20pm   2 Most recent comment from Uroš Jovanović:Hello Paul, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3805644/ For future reference, please don't open m ...