We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alex Breuer Error 403Closed   Amelia   Updated January 28, 2025 at 10:41am   10 Most recent comment from Aleksandar Vuković:Hello Timothy. Could you please contact your hosting provider and ask them to check the server configuration, particularly the client_max_body_size (for Nginx) or LimitRequestBody (for Apache) setting ... Daman How to Allow Multiple Customers to book the same time slot but also have a minimum requirement of 2 people per bookingClosed   Amelia   Updated January 28, 2025 at 10:02am   9 Most recent comment from Stefan Petrov:You are welcome, Daman. Looking forward to hearing from you regarding other questions or issues.   Danny Quality Amelia Pricing PlansClosed Pre-purchase questions for Amelia   Updated January 28, 2025 at 9:05am   6 Most recent comment from Marko Davidović:Hello again, You can log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for: If you don& ... Francesca Kendall categories cutting off imageClosed   Amelia   Updated January 28, 2025 at 9:02am   2 Most recent comment from Stefan Petrov:Hi Francesca, Thanks for reaching out to us and apologies for the delayed answer. I see that the media settings are configured to 180 x 180, but you are referring to the catalog booking form picture?� ... Entreredes Funcionalidad AmeliaClosed   Amelia   Updated January 28, 2025 at 8:36am   2 Most recent comment from Stefan Petrov:Hola Isra, Gracias por contactarnos. Desafortunadamente, esto no es posible configurarlo en Amelia. Permíteme explicarte por qué. La capacidad mínima y máxima está vinculada al servicio en sí, n ... Dor ban a customerClosed   Amelia   Updated January 28, 2025 at 7:39am   6 Most recent comment from Marko Davidović:      Hello again, You are using old version of Amelia and this was added later and you should know that we do not provide support for outdated versions of Amelia.  You can download Amelia from th ... Francisco Nicolas Customer filterClosed   Amelia   Updated January 28, 2025 at 7:16am   5 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Amer Ahmed Cache not updatingClosed   wpDataTables   Updated January 27, 2025 at 9:04pm   4 Most recent comment from Miloš Jovanović:Hi Amer, My sincere apologies for all this waiting time. There was an issue for notification with our ticketing system. We solved it so it should not happen again.Please check my reply on the original ... Krystian Redirect after logout from Customer PanelClosed   Amelia   Updated January 27, 2025 at 2:30pm   2 Most recent comment from Stefan Petrov:Hi Krystian, Unfortunately, there is no such option in Amelia currently. It might be possible with a third-party plugin, but since we do not have integration with any of them (even Ultimate Member), w ... Jack Emails not workingClosed   Amelia   Updated January 27, 2025 at 1:50pm   2 Most recent comment from Stefan Petrov:Hi Jack, Thanks for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or ... Kuldeep Plugin not workingClosed   Amelia   Updated January 27, 2025 at 1:48pm   2 Most recent comment from Stefan Petrov:Hi Kuldeep, As per the message, it appears you don’t have any categories, services, or employees created. Amelia doesn’t have anything to show on the front end for the customer to choose from. It ... Adrian in ability to test productClosed Pre-purchase questions for Amelia   Updated January 27, 2025 at 1:06pm   2 Most recent comment from Stefan Petrov:Hi Adrian, Thanks for reaching out to us. Unfortunately, we do not offer temporary licenses, but we do have a refund policy in place. You can purchase our license, test it out, and if it doesn’t mee ... Rizwanul Zoom meetingClosed   Amelia   Updated January 27, 2025 at 1:04pm   8 Most recent comment from Uroš Jovanović:Hello Rizwanul, Thank you for the update on this. For this purpose, you will need to click on the "Create New Notification" button and assign a specific service to that custom notification. Please let ... Mert Assistance Needed: Identifying Who Cancelled an AppointmentClosed   Amelia   Updated January 27, 2025 at 12:41pm   2 Most recent comment from Uroš Jovanović:Hello Mert, Thank you for reaching out. Regarding your question about identifying who initiated the cancellation via the API or webhooks, the current API setup does not include a specific field like " ... Robert Pothier Wrong locations being bookedClosed   Amelia   Updated January 27, 2025 at 12:36pm   6 Most recent comment from Stefan Petrov:Hi Robert, That’s understandable, however, I was referring to the selection field that is always visible on the first step of the booking form. This isn’t related to the package location. Choosin ...