As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Francesco APPOINTMENTClosed   Amelia   Updated February 6, 2025 at 7:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. At this time you can only export the appointments in CSV file. These appointments must ... Saskia daylight save timeClosed   Amelia   Updated February 6, 2025 at 6:50am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Szabolcs Fekete Apple or Google pay available?Closed   Amelia   Updated February 6, 2025 at 6:47am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you in some way. Should you have any further inquiries, we kindly request that you open separate tickets for each question ... Lyn SupportClosed   Master-Detail Tables for wpDataTables   Updated February 6, 2025 at 12:02am   2 Most recent comment from Miloš Jovanović:Hi Lyn, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your patien ... Andrea Integration with WoocommerceClosed   Amelia   Updated February 5, 2025 at 2:30pm   2 Most recent comment from Stefan Petrov:Hi Andrea, Thanks for reaching out to us. Have you made any changes to WooCoomerce rules? If you have the on site payment method enabled, then Amelia will approve the booking in advance, however, if y ... Omar O'Hara I have Stripe connected via public keys, but I get an error that the site isn't capable of processing paymentsClosed   Amelia   Updated February 5, 2025 at 2:27pm   4 Most recent comment from Uroš Jovanović:Hello Omar, Thank you for the update on this and for your patience. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘ ... Alicia migrationClosed   Amelia   Updated February 5, 2025 at 2:07pm   3 Most recent comment from Uroš Jovanović:Hello Alicia, Glad to hear that the issue has been resolved. I will have this ticket closed now. Laurent ameliacatalogbooking serviceClosed   Amelia   Updated February 5, 2025 at 2:06pm   7 Most recent comment from Uroš Jovanović:Hello Laurent, Thank you for that. That is the default behavior and there is no option to change it at the moment as the packages that are made from the services that are preselected will be shown in ... Francis Displaying services in the Step-by-Step Booking Form 2.0Closed   Amelia   Updated February 5, 2025 at 12:54pm   4 Most recent comment from Stefan Petrov:Hi Francis, No problem at all, just wanted to make sure that we are on the same page and that you are familiar with our procedures. Best regards. swan arnoult Issue making event in google calendarClosed   Amelia   Updated February 5, 2025 at 12:10pm   2 Most recent comment from Uroš Jovanović:  Hi Swan, It sounds like there might be an issue with the connection between Amelia and Google Calendar. To resolve this, I suggest reconnecting your Amelia employee to the Google Calendar. ... Kitti Beke "No avaliable appointment" notification at the calendarClosed   Amelia   Updated February 5, 2025 at 12:03pm   2 Most recent comment from Uroš Jovanović:Hello Kitti, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Paul Christy Canceled AppointmentsClosed   Amelia   Updated February 5, 2025 at 11:46am   2 Most recent comment from Uroš Jovanović:  Hi Paul, Currently, there is no built-in option in Amelia to automatically remove the event from Google Calendar or issue a refund when an appointment is canceled. When a refund is process ... Alanis Michiels Automatic Backup Employee When Fully BookedClosed   Amelia   Updated February 5, 2025 at 11:45am   6 Most recent comment from Stefan Petrov:Hi Alanis, Unfortunately, in this case, I'm afraid there are no other workarounds. As mentioned earlier, Amelia automatically assigns appointments between employees (if they are assigned to the s ... Kendell Caton upgrading after i buy amelia standartClosed Pre-purchase questions for Amelia   Updated February 5, 2025 at 11:08am   4 Most recent comment from Uroš Jovanović:Hello Kendell, Thank you for the update on this. For that purpose, you will have to download the Pro version of the plugin that you can find on the TMS store. After that, install it on your website, c ... Gladys Ancay Ançay woocommerceClosed   Amelia   Updated February 5, 2025 at 9:21am   4 Most recent comment from Marko Davidović:Hello again, In the meantime, we have checked this with our developers, and unfortunately, it is currently not possible to modify this aspect of the design. We understand that this may not be ideal fo ...