We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ryan Overlapping BookingClosed Pre-purchase questions for Amelia   Updated January 27, 2025 at 6:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. What you want is not possible to achieve in Amelia at this time and if this feature is ... Mert Assistance with Customizing the "Create Appointment" Button in the Customer PanelClosed   Amelia   Updated January 27, 2025 at 6:38am   5 Most recent comment from Marko Davidović:Hello again, We sincerely apologize, but we are a bit confused at this point. Could you please clarify if everything is working correctly now? If not, kindly provide us with specific details about wha ... Lesley Moss Automatic invoices not sendingClosed   Amelia   Updated January 27, 2025 at 6:34am   5 Most recent comment from Marko Davidović:Hello again, We are delighted to hear this and we will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladl ... Omar O'Hara Question Regarding Zoom Integration for Events in AmeliaClosed   Amelia   Updated January 27, 2025 at 6:33am   4 Most recent comment from Marko Davidović:Hello again, Something is not set up properly.  Besides sending the Zoom link in notifications, you can also find it inside the appointments and events information. If you are looking like an employe ... AMINE we don't receive Notifications either clientsClosed   Amelia   Updated January 27, 2025 at 6:32am   12 Most recent comment from Marko Davidović:Hello again, Not sure what do you mean exactly. You already have Amelia isnatlled. This is pretty easy and in Amelia you only need to enter the data that you get from your email provider that is it.  ... Chris D Checkbox formatting issueClosed   Amelia   Updated January 27, 2025 at 6:32am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate ticket ... Joel Romeira Request to Change the Participant Count Display in Amelia BookingClosed   Amelia   Updated January 27, 2025 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, this is possible but make sure that you are using latest version of Amelia 8.0.2. In settings appointment and events settings you have option to cho ... Bianca Johnson Specify dates in Event ListingClosed   Amelia   Updated January 27, 2025 at 6:28am   4 Most recent comment from Marko Davidović:Hello again, In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritizati ... Jose M Barbosa Table update on buttonClosed   wpDataTables   Updated January 26, 2025 at 8:27pm   1 Most recent comment from Jose M Barbosa:Hi, I am trying to create a button on a page where the plugin wpdatatables is working, showing th table contents. When the button is pressed I want to do something similar to this code  The table al ... Saskia Cancel SMS sending to employeeClosed   Amelia   Updated January 26, 2025 at 5:12pm   6 Most recent comment from Uroš Jovanović:Hello Saskia, I will have this ticket closed now. Ted Northrup detail table varietyClosed   Master-Detail Tables for wpDataTables   Updated January 26, 2025 at 1:30pm   1 Most recent comment from Ted Northrup:I love WpDataTables and your support has been excellent. Now I want to take it to another level via Master-Detail. And regardless of your answer here, I intend to buy it this week.  This is NOT a b ... Adam Step by step from wont load on page. Says OoopsClosed   Amelia   Updated January 26, 2025 at 11:39am   5 Most recent comment from Uroš Jovanović:Hello Adam, Thank you for your message. Currently, there is no option in Amelia to reorder the booking form steps. The default flow is to select the service first, followed by date and time, and then ... Andy Licha Asking for the right versionClosed Pre-purchase questions for Amelia   Updated January 24, 2025 at 12:47pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We will explain how Amelia works we are a riding sports club in germany. we have a riding hall and some places outside. we are looking for a booking plug ... Saskia Cancel SMS sending to employeeClosed   Amelia   Updated January 24, 2025 at 12:35pm   3 Most recent comment from Stefan Petrov:Hi Saskia, It looks like you are using a device that has a smaller screen. On the desktop screen, it's pretty visible  Please note that Amelia is adjusting according to the screen size, both fr ... Carlos Pineda NotificationsClosed   Amelia   Updated January 24, 2025 at 12:32pm   2 Most recent comment from Stefan Petrov:Hi Carlos, Thanks for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (o ...