As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Nael Incorrect Appointment Time Despite the Same Time Zone – Missed AppointmentClosed   Amelia   Updated February 9, 2025 at 10:12pm   2 Most recent comment from Uroš Jovanović:Hello Nael, Thank you for reaching out to us. Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end of ... Joel Popup scroll conflicts with page scrollClosed   Amelia   Updated February 9, 2025 at 9:25am   6 Most recent comment from Uroš Jovanović:Glad to hear that, Joel! Let me know if you need any further assistance. 😊 Rosalie FunctionalityClosed Pre-purchase questions for wpDataTables   Updated February 8, 2025 at 3:59pm   1 Most recent comment from Rosalie:I am interested in purchasing the Pro version of wpdatatables, but I need to confirm that the following functionalities are included by default: Ability to read tables from ExcelOption to control the ... Kat Kavanagh How can I import the colours from conditional formatting from Google sheets?Closed   wpDataTables   Updated February 7, 2025 at 3:45pm   2 Most recent comment from Miloš Jovanović:Hi Kat, As mentioned on this Documentation, formatting applied in the original file (font families, color, size, fill color, etc.) will not be copied over to the wpDataTable, but you can make whatever ... Peter Incorrect tax calculation and price when using payment linkClosed   Amelia   Updated February 7, 2025 at 2:16pm   2 Most recent comment from Stefan Petrov:Hello Peter, Thanks for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Greg ChargebackClosed   wpDataTables   Updated February 7, 2025 at 1:45pm   1 Most recent comment from Greg:I recently purchased a Pro Lifetime copy of wpDataTables on the premise of "premium support". I initiated a support ticket nine (9) days ago and again three (3) days ago with Zero response. This is un ... Marta Orzechowski Booking saved web hookClosed   Amelia   Updated February 7, 2025 at 12:48pm   9 Most recent comment from Uroš Jovanović:Hello Marta, Thank you for your feedback! I’m glad I could clarify things for you. We’ll take your suggestion into account regarding the documentation. If you need any further assistance in the fu ... Natascha Vantuykom wp usersClosed   Amelia   Updated February 7, 2025 at 12:43pm   2 Most recent comment from Uroš Jovanović:Hello Natascha, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Anthony Tissot Time agendaClosed   Amelia   Updated February 7, 2025 at 12:35pm   4 Most recent comment from Uroš Jovanović:Hello Anthony, Thank you for the update on this. For that purpose, please make sure that the "Remove Google Calendar Busy Slots" option is enabled on the Amelia/Settings/Integrations/Google Calendar p ... kelsi konchan setting up amelia better, and how to questions about employee booking, smsClosed   Amelia   Updated February 7, 2025 at 12:29pm   2 Most recent comment from Uroš Jovanović:Hello Kelsi, Thank you for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SM ... Christian No Employees optionClosed Pre-purchase questions for Amelia   Updated February 7, 2025 at 11:28am   2 Most recent comment from Uroš Jovanović:Hello Christian, You're not being silly at all! The reason you don't see the Employees tab is that you're using the Lite version of Amelia, which does not include the employee feature. ... Hannes Grebin does amelia still work with elementor popupsClosed Pre-purchase questions for Amelia   Updated February 7, 2025 at 11:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, the pop-up still work with Elementor the difference now is that earlier you could use pop up only with Elementor and now you can use it without it. ... Tomasz Tomaszewski Paymanent managementClosed   Amelia   Updated February 7, 2025 at 11:06am   4 Most recent comment from Stefan Petrov:Hi Tomasz, “Apply On” is where you can define the rule which will trigger the change of the appointment status, and that an action can be either order creation or order update. So, if the appointm ... Barbara Freudenschuss Cumulative Layout ShiftClosed   Amelia   Updated February 7, 2025 at 10:42am   4 Most recent comment from Stefan Petrov:No problem at all, Barbara. The loading speed isn’t directly related to Amelia itself. It primarily depends on the number of appointments, events, and other items that need to be loaded. Additionall ... ben Email deliverabilityClosed   Amelia   Updated February 7, 2025 at 10:16am   8 Most recent comment from Stefan Petrov:Hi Ben, It looks like the credentials don’t work anymore. I tried using the same ones as before, but they didn’t seem to work. Have there been any changes?