We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ralf Capacity of booking slotsClosed Pre-purchase questions for Amelia   Updated December 5, 2022 at 9:40am   2 Most recent comment from Marko Davidović:Hello Ralf, Thank you for your interest in our product.At this time you can have a capacity per employee. So if employee A is working on a service from 10 to 14 you can set for example capacity to be ... Jonas Höglund Events and ZOOM integrationClosed   Amelia   Updated December 5, 2022 at 9:05am   4 Most recent comment from Marko Davidović:Hello Jonas,You are most welcome.If you have any more questions please open a new ticket and we will gladly help you there. We wish you all the best. Have a nice day.  Bernard Can you give people a code to book?Closed   Amelia   Updated December 5, 2022 at 8:45am   2 Most recent comment from Marko Davidović:Hello Bernard, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://feature ... Karsenti google calendar integrationClosed   Amelia   Updated December 5, 2022 at 8:40am   2 Most recent comment from Marko Davidović:Hello Karsenti, Thank you for purchasing our product, and for reaching out to us. The 403 Forbidden Error happens when the web page (or another resource) that you’re trying to open in your web brows ... Kenneth Harrell WP Mail SMTP - Ameila Notification Setup FailsClosed   Amelia   Updated December 5, 2022 at 8:10am   6 Most recent comment from Marko Davidović:Hello Kenneth, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the bes ... Paul Joseph Fassam Link Azure MS SQL DBClosed   wpDataTables   Updated December 27, 2022 at 1:34pm   6 Most recent comment from Miloš Jovanović:Hi, Paul Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Michael Bartlett how do I access my account?Closed Pre-purchase questions for Amelia   Updated December 2, 2022 at 5:32pm   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.Are you referring to the TMS Store?Can you please provide me with the email you used to purchase a license?Looking forward to your reply. Mitchell FunctionalityClosed Pre-purchase questions for wpDataTables   Updated December 2, 2022 at 5:08pm   2 Most recent comment from Miloš Jovanović:Hi, Mitchell  Thanks for reaching out to us - My apologies, but i am not sure i fully understood what your use-case is. For example, if you link a data source/spreadsheet that will be synchronized w ... Tara Mobile appointment addressesClosed   Amelia   Updated December 2, 2022 at 4:55pm   6 Most recent comment from Miloš Jovanović:Hi,Tara Sounds good.Of course, we will be here to help.  Let me know how it goes and if you need any assistance. Alex Warren Booking form issuesClosed   Amelia   Updated December 2, 2022 at 4:33pm   8 Most recent comment from Uroš Jovanović:Hello Alex,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version o ... Kahlil Nagi Server Side Search IssueClosed   wpDataTables   Updated December 2, 2022 at 3:54pm   8 Most recent comment from Miloš Jovanović:Hi, Kahlil if you mean this table, ID 6 , from the page https://slabd.com.au/bgs-grades/ , i can see it from incognito browser,and from a regular browser as well, i don't see any errors in t ... Bas Random EmployeeClosed   Amelia   Updated December 2, 2022 at 2:08pm   2 Most recent comment from Marko Davidović:Hello Bas, Thank you for reaching out to us.Yes, you can assign several employees to the same service. And you can turn off the option for employee choice in Amelia's customize section like thisH ... David Murphy Amelia Booking Form in a Divi Pop-UpClosed Pre-purchase questions for wpDataTables   Updated December 2, 2022 at 1:54pm   2 Most recent comment from Miloš Jovanović:Hi, David Thanks for reaching out to usYes, when our developers originally made the integration with DIVI,   we had no issues doing this.As you can see on this Documentation, it is explained, i wi ... divilogy Question about Amelia and his featuresClosed Pre-purchase questions for Amelia   Updated December 2, 2022 at 1:54pm   2 Most recent comment from Marko Davidović:Hello, Thank you for your interest in our product.Yes, this is possible. There is a couple of options. You can enable the option so that customer sees the time slots in their time zone, you can set th ... Bas Invoice with VAT numberClosed   Amelia   Updated December 2, 2022 at 11:18am   2 Most recent comment from Marko Davidović:Hello Bas, Thank you for purchasing our product, and for reaching out to us. Plugins are sold through a reseller (Paddle) and we have nothing to do with payments and VAT validity. We can only make you ...