We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Evan regenerate CSSClosed   Amelia   Updated December 6, 2022 at 11:40pm   21 Most recent comment from Uroš Jovanović:Hello Evan,Thank you for that.Please let me know once you do it and I will provide you with a $10 SMS credit coupon.Looking forward to hearing from you. Oscar About reorder the steps in appoimnetClosed   Amelia   Updated December 6, 2022 at 8:53pm   6 Most recent comment from Miloš Jovanović:Hi, Oscar No problem at all.We will be here, so please don't hesitate to open new/multiple tickets if you encounter any other issue or have any questions.Thank you Lamar Scott Step-by-Step Booking Form 2.0 isn't workingClosed   Amelia   Updated December 6, 2022 at 7:12pm   4 Most recent comment from Uroš Jovanović:Hello,Thank you for the update.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Amelia  ... Thomas Wheatley License mismatchClosed   wpDataTables   Updated December 6, 2022 at 6:54pm   2 Most recent comment from Miloš Jovanović:Hi, Thomas Sorry for the delay- You have the Basic licence, which means the licence covers only one domain at a time,but you can easily switch between domains.Please log in your TMS Store account, f ... GILLES HAUCHECORNE CouponsClosed   Amelia   Updated December 6, 2022 at 4:43pm   4 Most recent comment from Uroš Jovanović:Hello GILLES,Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you please change the theme and ... Kalimah IT Multiple bookings in one Cart is not allowedClosed   Amelia   Updated December 6, 2022 at 2:21pm   4 Most recent comment from Marko Davidović:Hello Eric, W are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have a nice day.  mindingmymentalhealth Google integration with AmeliaClosed   Amelia   Updated December 6, 2022 at 2:19pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.If you see a "Redirect URI mismatch", the URI in Amelia and the URI in Google Developers Console are not the same. Please go to Amelia Settings/Integrations/Goo ... Steven Pollock Customer AvatarClosed   Amelia   Updated December 6, 2022 at 2:11pm   2 Most recent comment from Uroš Jovanović:Hello Steven,Thank you for reaching out to us.As that avatar is connected to the WordPress user rather than the amelia employee, that is why it is not displayed on the front-end customer panel.I will ... Paul Sullivan MySQL database queryClosed   wpDataTables   Updated December 6, 2022 at 1:41pm   2 Most recent comment from Miloš Jovanović:Hi, Paul Sorry for the delay-If you wish to pull an SQL Query for wpDataTable from another database which  is not your default WordPress database,  then you have to add another DB connection in ou ... Ruben Add travel cost/expensesClosed Pre-purchase questions for Amelia   Updated December 6, 2022 at 1:05pm   2 Most recent comment from Uroš Jovanović:Hello Ruben,Thank you for expressing interest in the Amelia plugin.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the followin ... Giam Client Panel Appointment Cancel ButtonClosed   Amelia   Updated December 6, 2022 at 12:47pm   7 Most recent comment from Uroš Jovanović:Hello Giam,Glad to hear that it works.I have passed this to our developers to change the default behaviour of this.Please let me know if you have any other questions. Evan PaymentClosed   Amelia   Updated December 6, 2022 at 12:01pm   4 Most recent comment from Marko Davidović:Hello Evan, You are most welcome, and we try to help as best as we can. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have a ni ... Amir Tayabali Skip user info, if youse are logged inClosed   Amelia   Updated December 6, 2022 at 12:39pm   3 Most recent comment from Marko Davidović:Hello Amir,We just got the feedback from our colleagues and they have told us that when the user is logged in to WordPress and has the amelia customer role, data will be entered, but the information s ... Pablo Payment errorClosed Pre-purchase questions for Amelia   Updated December 6, 2022 at 11:47am   2 Most recent comment from Marko Davidović:Hello Pablo, Thank you for your interest in our product. From the error, it seems as your bank may be blocking the transactions seeing them as fraudulent charges. Can you check that with them again? ... Evan Automatic CouponsClosed   Amelia   Updated December 6, 2022 at 11:28am   4 Most recent comment from Uroš Jovanović:Hello Evan,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ...