We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Martin Štecher Search in multiple tablesClosed   wpDataTables   Updated December 7, 2022 at 2:14pm   2 Most recent comment from Miloš Jovanović:Hi, MartinSorry for the delayI am sorry to disappoint you, but we don't currently have any solution available to create a "global search" that could search multiple tables at the same time.Each ... Robin Amelia Custon FieldsClosed   Amelia   Updated December 7, 2022 at 2:10pm   2 Most recent comment from Uroš Jovanović:Hello Robin,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can ... Wolfram von Gagern utm parametersClosed   Amelia   Updated December 7, 2022 at 1:51pm   2 Most recent comment from Marko Davidović:Hello Wolfram, Thank you for reaching out to us.We do not have them, maybe this can be achieved with Google analytics. You can find more information about it on this link https://wpamelia.com/google- ... Adrian Reich Bug Report - Custom FontsClosed Pre-purchase questions for Amelia   Updated December 7, 2022 at 1:09pm   4 Most recent comment from Uroš Jovanović:Hello Adrian,Glad to hear that.We only provide source code to users with developer licenses.Hope this helps you.Please let me know if you have any other questions. Cardinaux Alexandre Purchase codeClosed   Amelia   Updated December 7, 2022 at 12:57pm   4 Most recent comment from Marko Davidović:Hello Alexandre, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ... Francesca Kendall Sub Contracted EmployeesClosed   Amelia   Updated December 7, 2022 at 12:57pm   4 Most recent comment from Marko Davidović:Hello Francesca,If you mean this dataUnfortunately, currently, this feature is not built-in in Amelia. There is no option in Amelia to hide this information I'm afraid.I'll kindly ask you to ... Bert events gone after updateClosed   Amelia   Updated December 7, 2022 at 11:25am   3 Most recent comment from Marko Davidović:Hello Bert, Thank you for reaching out to us.No worries, we are glad to hear that everything os fine now.If you have any more questions please open a new ticket for each question and we will gladly h ... Vasilis Papageorgiou Sticky columnClosed Pre-purchase questions for wpDataTables   Updated December 7, 2022 at 10:52am   2 Most recent comment from Miloš Jovanović:Hi, Vasilis Thanks for reaching out to us- Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built-in features at the moment or some simple CS ... [email protected] My Plugin isn't loading the booking. It is stuck on loadClosed   Amelia   Updated December 7, 2022 at 9:46am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.We went on your site and we booked one test appointment you can see that on the screenshotAs far as we can see everything is working fine and we do not see any ... Tara Service Edit option hanging on the please wait screenClosed   Amelia   Updated December 7, 2022 at 9:39am   8 Most recent comment from Uroš Jovanović:Hello Tara,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on th ... Andrés Arcos Sanz Different prizes by tipe of customerClosed Pre-purchase questions for Amelia   Updated December 7, 2022 at 9:39am   2 Most recent comment from Marko Davidović:Hello Andrés Arcos Sanz, Thank you for your interest in our product.Yes, you should be able to achieve this with our events feature something similar to this You can buy our license and try Amelia o ... Derik Duplicating EventsClosed   Amelia   Updated December 7, 2022 at 9:24am   4 Most recent comment from Marko Davidović:Hello Derik,In notifications, you can set general notifications that will be sent for each event. But if you wish to send separate individual notifications for each event you can create custom notific ... Alena Bartesova TranslationClosed   Amelia   Updated December 7, 2022 at 9:06am   10 Most recent comment from Aleksandar Vuković:Thanks, Alena, it will be added to the plugin!Much appreciated! Henning CouponsClosed   Amelia   Updated December 7, 2022 at 8:49am   3 Most recent comment from Marko Davidović:Hello Henning, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can not use coupons for packages since packages are there so that you can offer th ... Rickard Zoom integrationClosed   Amelia   Updated December 7, 2022 at 8:43am   2 Most recent comment from Marko Davidović:Hello Rickard, Thank you for reaching out to us.No, we do not have that yet since this will happen 6 months from now. We will set everything up and update our documentation based on that next year. Yo ...