We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Stuart eventsClosed   Amelia   Updated December 8, 2022 at 2:45pm   2 Most recent comment from Uroš Jovanović:Hello Stuart,Thank you fo reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Naomi Martin Change 'capacity' stringClosed   Amelia   Updated December 8, 2022 at 2:08pm   2 Most recent comment from Uroš Jovanović:Hello Naomi,Thank you for reaching out to us.Please check the following video on how to change the "Capacity" string.Please let me know if it works or not. Amir Booking just not working ....Closed   Amelia   Updated December 8, 2022 at 1:15pm   8 Most recent comment from Marko Davidović:Hello Amir, You are most welcome, and we are glad that we were able to help you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please ... Tejpal Recurring/Subscription PaymentClosed Pre-purchase questions for Amelia   Updated December 8, 2022 at 12:58pm   3 Most recent comment from Miloš Jovanović:Hi, Tej Thanks for reaching out to us, sorry for the slight delay - 1.  In regards to subscription system/auto renewal, We currently don't have any way to set up recurring payments in Amelia, ... Raphael Schleuning booking process with woocommerce & performanceClosed   Amelia   Updated December 8, 2022 at 12:17pm   2 Most recent comment from Uroš Jovanović:Hello Raphael,Thank you for reaching out to us.1. We will explain how the logic between Amelia bookings and WooCommerce Products works: Once you enable WooCommerce as a payment method,  in Amelia s ... Paul Spalvieri step by step booking form 2.0Closed   Amelia   Updated December 8, 2022 at 11:27am   21 Most recent comment from Marko Davidović:Hello Paul,The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable minify js files option. For example, if you have WP Rocket ... Michael initial configurationClosed   Amelia   Updated December 8, 2022 at 10:33am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.You can find all the necessary information in our documentation at this link https://wpamelia.com/documentation/.However, if you have some specific que ... Sylvie Hanna Making an app with Amelia and woocommerceClosed   Amelia   Updated December 8, 2022 at 9:25am   2 Most recent comment from Marko Davidović:Hello Sylvie, Thank you for reaching out to us.Amelia is a WordPress plugin and it can only be used in the WordPress environment. But Amelia can adjust to desktop, tablet, and mobile view and also Am ... Tiera Gray Front end loading of shortcode not workingClosed   Amelia   Updated December 8, 2022 at 8:21am   2 Most recent comment from Marko Davidović:Hello Tiera, Thank you for reaching out to us.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in ... Tomas Lundström Design error on my pluginClosed   Amelia   Updated December 8, 2022 at 8:03am   6 Most recent comment from Marko Davidović:Hello Tomas,Thank you for wanting to leave us a review. If you ever have time to create an account and leave us a review, feel free to contact us on this ticket. It shouldn't take more than a cou ... Ernesto Packages calendar view for bookingClosed   Amelia   Updated December 7, 2022 at 3:45pm   4 Most recent comment from Uroš Jovanović:Hello Ernesto,At the moment, it is only possible for customers to book the rest of the appointments from the package on the customer panel.Please let me know if you have any other questions. Masoud Customize the pluginClosed Pre-purchase questions for wpDataTables   Updated December 7, 2022 at 3:16pm   2 Most recent comment from Miloš Jovanović:Hi, Masoud  Thanks for reaching out to us - We are able to help with some basic CSS modifications, and the tables can be customized to a certain extent, depending on what you need exactly. You can ... Ernesto Cutomize service timeClosed   Amelia   Updated December 7, 2022 at 2:50pm   2 Most recent comment from Uroš Jovanović:Hello Ernesto,Thank you for reaching out to us.For that purpose, you need to set the "Default Time Slot Step" option on the Amelia/Settings/General page to 15 minutes.Please let me know if this worked ... Lisa Capability of wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated December 7, 2022 at 2:28pm   2 Most recent comment from Miloš Jovanović:Hi, Lisa  Thanks for reaching out to us - 1. In regards to pulling the data from Gravity Forms in form of SQL Queries from the database, this can only be done with a very complex custom SQL Query, ... john forbath Payments problems with mobileClosed Pre-purchase questions for Amelia   Updated December 7, 2022 at 2:16pm   18 Most recent comment from Uroš Jovanović:Hello John,Thank you for clearing that up.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you ...