We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

stephanie Custom Fields DisplayClosed   Amelia   Updated December 12, 2022 at 9:20am   6 Most recent comment from Marko Davidović:Hello Stephanie,Unfortunately, also currently, this feature is not built-in in Amelia.If you have any more questions please open a new ticket for each question and we will gladly help you there. We w ... Laurence Howells Customer panelClosed   Amelia   Updated December 12, 2022 at 8:53am   2 Most recent comment from Marko Davidović:Hello Laurence, Thank you for reaching out to us.We can add and list everything but with option Show booking slots in client time zone  your clients will see the booking in their time zone automatica ... Mitchell Knights Slow response from large SQL queryClosed   wpDataTables   Updated December 27, 2022 at 11:20am   13 Most recent comment from Miloš Jovanović:Hi, Mitchell Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Sudd Dongre Currunpted WpTables DB tablesClosed Pre-purchase questions for wpDataTables   Updated December 9, 2022 at 5:30pm   4 Most recent comment from Miloš Jovanović:Hi, Sudd Sorry for the delayI am delighted to hear that this has been resolved. Thank you for letting us know. If you reencounter this issue, let me know, and we will respond as quickly as possible ... William General QustionsClosed Pre-purchase questions for wpDataTables   Updated December 9, 2022 at 5:02pm   2 Most recent comment from Miloš Jovanović:Hi, William Sorry for the delay - Our developers will be working on our API in the future, but I can't say an exact ETA on it. You can certainly follow our changeLog page if you'd like ... Michael upgrade to proClosed Pre-purchase questions for Amelia   Updated December 9, 2022 at 4:39pm   8 Most recent comment from Miloš Jovanović:Hi, Michael.Sorry, you also asked me to send you a link to the page where you can buy the new licence.On this page, you will see the prices with Black Friday discount - pick the licence you need, hit ... Michael configsClosed   Amelia   Updated December 9, 2022 at 4:15pm   10 Most recent comment from Miloš Jovanović:Hi, Michael 1.  For allowing customers to add more people, in Service settings, enable Show "Bringing anyone with you" option - we have now done that for you but please check if all services have th ... Sebastian Shortcodes for frontendClosed   Amelia   Updated December 9, 2022 at 2:16pm   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. These are two separate views and what you want to achieve is not possible at this ti ... Mo Mughal compatibilityClosed Pre-purchase questions for Amelia   Updated December 9, 2022 at 12:55pm   2 Most recent comment from Marko Davidović:Hello Mo Mughal, Thank you for your interest in our product.Amelia is designed to be compatible with almost everything, we can not guarantee that 100% since wi did not test it with all of them. But it ... Alberto Fileds colorClosed   Amelia   Updated December 9, 2022 at 12:28pm   17 Most recent comment from Marko Davidović:Helo, Firstly, we want to thank you once again for leaving us a review earlier. We wanted to ask you if you would be interested in leaving us a review also on CapterraTrustpilotIf you have a couple ... Janis Angele endless loadingClosed   Amelia   Updated December 9, 2022 at 12:28pm   13 Most recent comment from Marko Davidović:Helo, Firstly, we want to thank you once again for leaving us a review earlier. We wanted to ask you if you would be interested in leaving us a review also on CapterraTrustpilotIf you have a couple ... Stéphane Quéré Manual appointment impossible to choose dates and timeClosed   Amelia   Updated December 9, 2022 at 12:27pm   17 Most recent comment from Marko Davidović:Helo, Firstly, we want to thank you once again for leaving us a review earlier. We wanted to ask you if you would be interested in leaving us a review also on CapterraTrustpilotIf you have a couple ... Tirol Display of the date of birth is cutClosed   Amelia   Updated December 9, 2022 at 12:26pm   12 Most recent comment from Marko Davidović:Helo, Firstly, we want to thank you once again for leaving us a review earlier. We wanted to ask you if you would be interested in leaving us a review also on CapterraTrustpilotIf you have a couple ... Richard Unable to make a bookingClosed   Amelia   Updated December 9, 2022 at 12:25pm   39 Most recent comment from Marko Davidović:Helo, Firstly, we want to thank you once again for leaving us a review earlier. We wanted to ask you if you would be interested in leaving us a review also on CapterraTrustpilotIf you have a couple ... Cesar Vazquez FunctionalityClosed   Amelia   Updated December 9, 2022 at 12:18pm   12 Most recent comment from Marko Davidović:Helo, Firstly, we want to thank you once again for leaving us a review earlier. We wanted to ask you if you would be interested in leaving us a review also on CapterraTrustpilotIf you have a couple ...