We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Michael 3 hours & 1:00 start timeClosed   Amelia   Updated December 14, 2022 at 9:53am   5 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that ... Dzulhelmi Jumat Order not appear in AppointmentsClosed   Amelia   Updated December 14, 2022 at 9:27am   3 Most recent comment from Uroš Jovanović:Hello Dzulhelmi,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Howard Filters Don't WorkClosed   wpDataTables   Updated December 13, 2022 at 8:03pm   2 Most recent comment from Miloš Jovanović:Hi, Howard Sorry for the delayOur logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UPDATE, DELETE, REPLACE, RENAME, SHO ... Howard Deleted Posts IncludedClosed   wpDataTables   Updated December 13, 2022 at 8:02pm   5 Most recent comment from Miloš Jovanović:Hi, Howard Sorry for the delay-Thank you for reaching out to usAs the custom posts/fields, are a part of the WordPress database; pulling this data can only be done through MySQL query-based tables. ... Kudor Tiberiu Adrian OneDriveClosed   wpDataTables   Updated December 13, 2022 at 5:07pm   4 Most recent comment from Miloš Jovanović:Hi, Kudor  Sorry about the waiting time. - I am sorry to disappoint you, but currently there is no way for something like that to work. When i try to follow your link, it is asking me to log in a Mi ... Vo How do i show Attachment Image from ID in columnClosed   wpDataTables   Updated December 13, 2022 at 3:53pm   2 Most recent comment from Miloš Jovanović:Hi, Vo  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Bernadette Macioce Cancel subscriptionClosed   wpDataTables   Updated December 13, 2022 at 3:47pm   2 Most recent comment from Miloš Jovanović:Hi, Bernadette I am sorry to see that our plugin does not meet the requirements of your use-case.If you change your mind, i will be here to help,  please let me know what kind of use-case you have, ... Zeshan Get All Employees ProgrammaticallyClosed   Amelia   Updated December 13, 2022 at 3:18pm   6 Most recent comment from Uroš Jovanović:Hello Zeshan, This feature will be implemented in one of the future updates, but there is no ETA at the moment.Please let me know if you have any other questions. Michael configuration confusionClosed   Amelia   Updated December 13, 2022 at 2:56pm   25 Most recent comment from Miloš Jovanović:Hi, MichaelFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Fehér Tamás Service time length extendClosed Pre-purchase questions for Amelia   Updated December 13, 2022 at 1:04pm   2 Most recent comment from Marko Davidović:Hello Fehér Tamás, Thank you for your interest in our product.The plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed durations that can ... Jean-Michel Calendar ViewClosed   Amelia   Updated December 13, 2022 at 11:57am   8 Most recent comment from Marko Davidović:Hello Jean-Michel,We have tested this on your site and we can see that it is working, and we could not replicate the issue. We are using Linux/Chrome. You can send us a short one-minute video of the i ... kim wiil RefundClosed   Amelia   Updated December 13, 2022 at 10:26am   2 Most recent comment from Marko Davidović:Hello Kim, Thank you for reaching out to us.We are sorry to hear that you feel this way. We can issue you a refund if you wish of course, or you can tell us what the issue is so that we can try and he ... Oliver Martin Traffic Light Indication on datesClosed   Amelia   Updated December 13, 2022 at 9:49am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that i ... Michael configurationsClosed   Amelia   Updated December 13, 2022 at 8:03am   6 Most recent comment from Marko Davidović:Hello Michael,We will close this ticket now. We are glad to hear that everything is fine now.We wish you all the best. Have a nice day.  Alessandro Sepe Insertion of open events without reservationClosed Pre-purchase questions for Amelia   Updated December 13, 2022 at 8:02am   6 Most recent comment from Marko Davidović:Hello Alessandro, You are most welcome, and If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have a nice day.