We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jeremy Avenarius Disabling the Zoom dropbox from the Employee PanelClosed   Amelia   Updated December 9, 2022 at 12:00pm   19 Most recent comment from Marko Davidović:Helo, Firstly, we want to thank you once again for leaving us a review earlier. We wanted to ask you if you would be interested in leaving us a review also on CapterraTrustpilotIf you have a couple ... Brendan Changing Event BookingClosed Pre-purchase questions for Amelia   Updated December 9, 2022 at 11:34am   4 Most recent comment from Marko Davidović:Hello Brendan, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the bes ... Cultured Class LLC Appointment Email NotificationsClosed   Amelia   Updated December 9, 2022 at 11:15am   4 Most recent comment from Marko Davidović:Hello,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see a ... algunning Reminder when service time is upClosed   Amelia   Updated December 9, 2022 at 10:59am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpa ... Kenneth Harrell Payment Config - Two QuestionsClosed   Amelia   Updated December 9, 2022 at 10:58am   2 Most recent comment from Uroš Jovanović:Hello Kenneth,Thank you for reaching out to us.1. The booking will go to the congratulations step only after the booking has been successful if the payment is not successful, there will be an error m ... Brian Packages with ExtrasClosed   Amelia   Updated December 9, 2022 at 10:36am   2 Most recent comment from Uroš Jovanović:Hello Brian,Thank you for reaching out to us.Unfortunately, there are currently no such options with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Branquet Corentin Any developer documentation ?Closed Pre-purchase questions for Amelia   Updated December 9, 2022 at 10:29am   4 Most recent comment from Uroš Jovanović:Hello Branquet,Thank you for reaching back out to us."Group=1" means that when booking from the front-end, the customer will also have the group appointments displayed as available. This is how it is ... iffat hussain amelia price and featuresClosed Pre-purchase questions for Amelia   Updated December 9, 2022 at 9:23am   2 Most recent comment from Marko Davidović:Hello iffat hussain, Thank you for reaching out to us.There are no hidden costs. When you buy a lifetime license, you have lifetime access to our support and you have lifetime access to the newest ver ... Patrick custom cssClosed   Amelia   Updated December 9, 2022 at 7:26am   4 Most recent comment from Marko Davidović:Hello Patrick, We are glad that everything is fine now. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have a nice day.  Kudor Tiberiu Adrian PlaceholdersClosed   wpDataTables   Updated December 8, 2022 at 9:03pm   2 Most recent comment from Miloš Jovanović:Hi, KudorIt seems you sent an empty ticket, but i see another with the same Title "Placeholders" and you solved that one.Let me know if you meant to ask something else here and we can help.Thank you Matthew Bambrick MailchimpClosed   Amelia   Updated December 8, 2022 at 6:24pm   5 Most recent comment from Miloš Jovanović:Hi, Matthew  Sorry for the delay -  My sincere apology, but working with mail chimp, API calls and Zapier hooks is well above my knowledge level,  so if needed, we can ask our developers for help ... Patrick McCaffrey Using a user profile variable to populate wpdatatable variableClosed   wpDataTables   Updated December 8, 2022 at 5:00pm   3 Most recent comment from Miloš Jovanović:Hi, Patrick  My sincere apologies,  i have somehow misread the beginning of your ticket and it seemed that you mentioned tables linked to Gravity Forms, so i sent a reply about that, you got an Ema ... Dio Amelia JS Error in Calendar ViewClosed Pre-purchase questions for Amelia   Updated December 8, 2022 at 4:12pm   5 Most recent comment from Uroš Jovanović:Hello Dio,Thank you for the credentials.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you p ... Robert Amelia customizationClosed   Amelia   Updated December 8, 2022 at 3:10pm   4 Most recent comment from Uroš Jovanović:Hello Robert,Thank you for the credentials.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can yo ... Sylvie Hanna message when a service is not availableClosed   Amelia   Updated December 8, 2022 at 2:52pm   2 Most recent comment from Uroš Jovanović:Hello Sylvie,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. I ...