We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sang Special Days / Work Hours - timing issue   Amelia   Updated 4 days ago   9 Most recent comment from Marko Davidović:Hello again, You can try and set for example 2 time period 9 to 00.00 and form 24 to 3. This way you should be able to set up event that lasts form 9 to 3.Hope this helps. Should you have any further ... Jason Bowden time slots being blocked before checkout complete   Amelia   Updated 4 days ago   7 Most recent comment from Marko Davidović:Hello agian, Unfortunately, this is not possible at the moment to prevent this. In Square as well in Mollie, an appointment is created as "pending," and if the payment fails, you would need to manuall ... Jake Book now link directly to adding the product to the booking page   Amelia   Updated 4 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue or bug as you mentioned? Can you explain in a lit ... Joel Google integration - busy times not taken into accountClosed   Amelia   Updated 4 days ago   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are glad to hear that and yes when you get that error setting up tios optio to 2500 or 999 fixes the issues.  Should you have any further inquiries, ... Frank Stoop Passwort Kunde   Amelia   Updated 4 days ago   7 Most recent comment from Stefan Petrov:Hi Frank, Thanks for the credentials. Here is my test. I've created a test customer and tried to log in to the customer panel. This works correctly, as per the screenshot  If i request a passwo ... Marcello Impossible to choose any hour for appointment   Amelia   Updated 4 days ago   13 Most recent comment from Marko Davidović:Hello again, We are delighted to hear that this is resolved, as for the other ticket we will reply to it as well as soon as it pops up.  Should you have any further inquiries, we kindly request that ... Marta Avable Services to Appointments   Amelia   Updated 4 days ago   11 Most recent comment from Marta:Hi Uroš,I've attached. I didn't nothing special do to make the error.King Regards,Marta Andrea Torre Radar chart   wpDataTables   Updated 15 hours ago   2 Most recent comment from Andrea Torre:Is there anybody? HB Hansen Styling Service Description   Amelia   Updated 4 days ago   3 Most recent comment from HB Hansen:Hi Stefan1) I read your manual regarding custom fonts. I have hooked into "Manrope" that Twenty Twenty Five theme offers and it worked really well thx. As this is a global one-time setting problem is ... Tim Won't update   Amelia   Updated 4 days ago   14 Most recent comment from Tim:Hi Uroš -Apologies for the delay in responding. Been tied up with other projects! Thank you, that looks fine.Do you know what the problem was? Also, is it likely to happen again. Should I be able to ... Antonio WCAG Roadmap Pre-purchase questions for Amelia   Updated 4 days ago   2 Most recent comment from Stefan Petrov:Hi Antonio, Thanks for reaching out to us. We can confirm that we are currently working on WCAG compatibility but we do not have a precise ETA. When we release an update we make sure to inform our use ... Arthur Problem with Attached file bigger than 200Ko   Amelia   Updated 4 days ago   1 Most recent comment from Arthur:1. Environment ItemDetailsHostingHostinger (Open-/LiteSpeed stack)WordPress8.6.1AmeliaLatest build (Step-by-Step Booking, Events Calendar, Catalog, etc.)PHP limitsupload_max_filesize = 2048 M, post_ma ... Filipe Duplicated orders   Amelia   Updated 4 days ago   2 Most recent comment from Stefan Petrov:Hi Filipe, Thanks for reaching out to us. The correct behaviour is that Amelia only accept and saves an appointment if the payment is successful. That goes for all payments (both online and offline). ... [email protected] Can't add a new service on the website   Amelia   Updated 4 days ago   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us.  Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his worki ... John Park Tax Settings in Finance Section   Amelia   Updated 4 days ago   13 Most recent comment from Stefan Petrov:Hi John, I’ve received some feedback—this has been identified as a bug and will be addressed in an upcoming update. In the meantime, it has been temporarily fixed via the plugin editor. However, i ...