We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

MARIANA CONFLICTO CON EL PLUGINS CONTACT FORM 7   Amelia   Updated 2 days ago   3 Most recent comment from Stefan Petrov:Hi Mariana, Thanks for reaching out to us. Unfortunately, Amelia doesn’t have a direct integration with Contact Form 7.That said, the issue with the form not submitting might not necessarily be rela ... Jesús Escribá E-mail notifications   Amelia   Updated 2 days ago   9 Most recent comment from Jesús Escribá:I did everything what you say, installing new plugin version, testing it several times without success, including cleaning cachés, and nothing is solved and the issue is the same so please do whateve ... David Event Booking Backend Not Saving   Amelia   Updated 2 days ago   2 Most recent comment from Stefan Petrov:Hi David, Thanks for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ... Johan Vancauwenbergh New service in package   Amelia   Updated 2 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. It is not possible to automatically add new services to an already purchased package. W ... YASIN Service summary   Amelia   Updated 2 days ago   6 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Mark Erickson Front end editor doesn't load   wpDataTables   Updated 1 day ago   2 Most recent comment from Mark Erickson:Just wondering if anyone saw this ticket. It's our busy season right now, and there are hundreds of applications coming in. Our employee in unable to use the admin interface we designed with wpda ... Paul Domiter Amelia activation fatal error   Amelia   Updated 3 days ago   4 Most recent comment from Marko Davidović:Hello again, We do apologize, perhaps there was some cache issue so your changes were not shown until now. We will forward this to our Dev so that they can review if this can be resolved on our end or ... Arnaud Information that disappears after saving   Amelia   Updated 3 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We did not encounter this issue before. Where do prices revert to in the settings backend or on the frontend? If the different prices show on the front e ... anani Lawson HAPPY EASTER TO YOU ALL   Amelia   Updated 3 days ago   2 Most recent comment from Stefan Petrov:Hi Lawson, Thank you very much for your kind wishes. Happy Easter from the entire Amelia team! We wish you all the very best. Ivan logic issue   Amelia   Updated 3 days ago   6 Most recent comment from Uroš Jovanović:Hello Ivan, Thank you for your patience and for clarifying the situation. To resolve this, you would need to create separate employees for the different work hours. Currently, the system does not allo ... Britta short codes not displaying event   Amelia   Updated 3 days ago   16 Most recent comment from Uroš Jovanović:Hello Britta, Thank you for reaching out. You can download the standard version using this link: Download Standard Version. Let me know if you encounter any issues with this. Regarding the shortcod ... Philippe Marneth Google agenda synchronisationClosed   Amelia   Updated 3 days ago   4 Most recent comment from Uroš Jovanović:Hello Philippe, I'm glad to hear that you were able to resolve the issue! Thanks for letting me know. If you need any further assistance, feel free to reach out. Against The Odds Google Meet link placeholders not working   Amelia   Updated 3 days ago   6 Most recent comment from Uroš Jovanović:Hello, Thank you for the feedback — you're absolutely right, and we understand how inconvenient that limitation can be, especially for customizing email content. We’ll make sure to work on im ... Matas Razmas booking of multiple services at once   Amelia   Updated 3 days ago   2 Most recent comment from Marko Davidović:Hello again, We have covered this already on this ticekt https://app.gleap.io/projects/6728acf4b8b6f32147024229/inquiries/67fec72dadbafdbebd1ffe14. Should you have any further inquiries, we kindly req ... Battista Attivare un servizio in due categorie   Amelia   Updated 3 days ago   2 Most recent comment from Stefan Petrov:Hi Battista, Thanks for reaching out to us. You can create a duplicate and then assign it to a different category. This will give you the same options, just with the new category assigned. I hope this ...