We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kinno Cart for Events or Abandoned checkout emailClosed   Amelia   Updated 5 days ago   3 Most recent comment from Kinno:Hi Stefan,Good to know others wants this feature too - it will definitely improve the plugin and make it more useful!We hope it get's added soon! Naomi Martin Can only download lite plugin when I pay for Pro   Amelia   Updated 5 days ago   3 Most recent comment from Stefan Petrov:Hi Naomi, Should i send it to this email address - [email protected] or [email protected] ?      Marta Show Appoinment Services like as your demostration form "Find Treatment"   Amelia   Updated 5 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is the old 1.0 search booking form that will be depreciated and there is no new 2.0 search form like there is with all other forms since this for wa ... Logan Coy Moving data from dev site to live site   Amelia   Updated 5 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We do not do migration and we are not familiar with them so for this you always need to reach out to your hosting provider since they do work with migrai ... AYVAYAN Mail from booking   Amelia   Updated 5 days ago   4 Most recent comment from Marko Davidović:Hello again,  We went on your site but we do not see services we see that you are using only events and these plachoders are tied to appointments and services. For events you need to use events place ... Dirk Ghijs E-mail is niet verzonden   Amelia   Updated 5 days ago   12 Most recent comment from Dirk Ghijs:Hallo Uroš Heb je hier al meer informatie over? Al Trevisan Adding Blank Rows   wpDataTables   Updated 5 days ago   1 Most recent comment from Al Trevisan:This is for the Tier 1 Schedule Table at the top of the linked page above/below.  I have attempted to add a table from source. My source sheet has blank rows between data to separate, however, when ... Hannah Storman Auto Update Cache   wpDataTables   Updated 6 days ago   1 Most recent comment from Hannah Storman:Hi,I use wpDataTables to link to a Google Sheet to load the lead time metrics that are shown on the homepage of my website.  I've been having some issues with the data not updating as expected ... Barnabás Nagy No answer getting   wpDataTables   Updated 6 days ago   3 Most recent comment from Barnabás Nagy:Helo Milos,Yes, got it I will check on original ticket.Thank you,Barnabás Barnabás Nagy No answer from supportClosed   wpDataTables   Updated 6 days ago   3 Most recent comment from Miloš Jovanović:Hello guys, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which ... Natalia DAWIDCZYK AMELIA LOCATIONS   Amelia   Updated 6 days ago   2 Most recent comment from Stefan Petrov:Hi Natalia, Thanks for reaching out to us. The Step-by-Step Booking Form already includes fields for selecting the service, employee, and location, but these fields are interdependent. Let me clarify: ... Ivan disccount group   Amelia   Updated 6 days ago   2 Most recent comment from Stefan Petrov:Hi Ivan, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to ... Alyson Melhus System not linking paid event registration to event attendees!   Amelia   Updated 6 days ago   10 Most recent comment from Stefan Petrov:You are welcome, Alyson. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our f ... Florian Cancel this product   Amelia   Updated 6 days ago   2 Most recent comment from Stefan Petrov:Hi Florian, Thanks for reaching out to us. I’ve requested a refund for your license. Please note that it usually takes 5-7 business days for the funds to be processed and credited to your account. W ... Kathrin Riemer Appointment and Payment   Amelia   Updated 6 days ago   2 Most recent comment from Stefan Petrov:Hi Kathrin, Thanks for reaching out to us. I assume the active payment method is WooCommerce? If so, there might be a hidden option in the WooCommerce settings that is likely turned on. To investigate ...