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Public Tickets

Lawrence B Knowles Making appointmentsClosed   Amelia   Updated May 26, 2025 at 2:02pm   5 Most recent comment from Stefan Petrov: I forgot to attach a screenshot  Francisco Nicolas amelia_dynamic_placeholder_{nameOfPlaceholder}   Amelia   Updated May 26, 2025 at 1:42pm   4 Most recent comment from Uroš Jovanović:Hello Francisco Nicolas, Glad to hear you solved it, and thanks so much for sharing the solution! It’s always great when customers contribute useful fixes like this. If you need any more help, just ... Braihan notificationsClosed   Amelia   Updated May 26, 2025 at 1:41pm   4 Most recent comment from Uroš Jovanović:Hello Braihan, Glad to hear you managed to solve it! No worries at all, and thank you for letting us know. If you need any further assistance, feel free to reach out anytime. Marco Jacobsen Email Notfications for Customers not sentClosed   Amelia   Updated May 26, 2025 at 1:05pm   2 Most recent comment from Stefan Petrov:Hi Marco, Thanks for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ... Adam Jankowski Configuration for overnight stayClosed   Amelia   Updated May 26, 2025 at 12:55pm   2 Most recent comment from Stefan Petrov:Hi Adam, Thanks for reaching out to us. Unfortunately, it's not currently possible to configure bookings that span multiple days — the maximum duration for a single service is 24 hours. You can ... Darko Buffer time   Amelia   Updated May 26, 2025 at 12:53pm   6 Most recent comment from Uroš Jovanović:Hello Darko, Thank you for your patience! We've taken a closer look and made the necessary adjustments. Could you please test it out now and let us know if the issue with overlapping time slots a ... Benjamin DUNAUX Amelia Manager can modify global wide days offClosed   Amelia   Updated May 26, 2025 at 12:12pm   2 Most recent comment from Stefan Petrov:Hi Benjamin, Thanks for reaching out to us. Apologies, but I’m not sure I fully understood your question. Could you please clarify or provide a bit more detail so I can assist you better? Jared Rendell Amelia Event Scheduled NotificationsClosed   Amelia   Updated May 26, 2025 at 11:46am   2 Most recent comment from Stefan Petrov:Hi Jared, Thanks for reaching out to us.  An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ( ... Matthew Johnson Calendar Availability InaccurateClosed   Amelia   Updated May 26, 2025 at 11:36am   2 Most recent comment from Stefan Petrov:Hi Matthew, Thanks for reaching out to us. Have you checked if the timeslots are marked as busy on the Google Calendar? Since you've already tried time zones and reconnecting calendars, you can a ... Tim Request for Automatic Handling of Waiting List for Event BookingsClosed   Amelia   Updated May 26, 2025 at 10:05am   2 Most recent comment from Stefan Petrov:Hi Tim, This has been noted already. For the time being, this is the only option but this will be addressed in future updates. Unfortunatelly, we do not have ETA at this moment, but feel free to follo ... Gorast Cvetkovski Error. Time slot is unavailable.Closed   Amelia   Updated May 26, 2025 at 9:13am   16 Most recent comment from Stefan Petrov:Hi Gorast, Apologies for the delayed answer. The backend and front-end views are not the same because of the actual option enabled in the backend. An admin sees the timeslots differently in the backen ... Ralf Longwitz Confirmation notification not sentClosed   Amelia   Updated May 26, 2025 at 8:53am   28 Most recent comment from Stefan Petrov:Hi Ralf, Now i see what you are referring to. Unfortunatelly, i wasn't able to reproduce the issue on our local host as the notifications are sent even when the status is changed in the Dashboard ... Eva Taes Email confirmations   Amelia   Updated May 26, 2025 at 8:29am   2 Most recent comment from Uroš Jovanović:Hello Eva, Thank you for reaching out to us. Do you have the "PHP Mail" mail service set up? Please note: We strongly recommend changing mail service setting to SMTP because email that is sent with PH ... Camilo Duplicate notifications when booking   Amelia   Updated May 26, 2025 at 8:28am   2 Most recent comment from Uroš Jovanović:Hello Camilo, Thank you for reaching out to us. The issue you're describing is likely caused by the “Send all notifications to additional addresses” option being enabled in Amelia > Settings ... EJ event email notificationsClosed   Amelia   Updated May 26, 2025 at 8:21am   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/4023956/ For future refer ...