As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Jerica How to ...questionsClosed   Amelia   Updated March 20, 2023 at 12:29pm   2 Most recent comment from Marko Davidović:Hello Jerica, Thank you for reaching out to us.Appointments from a package are the same as regular appointments, they are the same but they are sold at a different price. But you can always tell which ... Marcel Heiniger Make the procedure to mark paid easiersClosed   Amelia   Updated March 20, 2023 at 12:24pm   2 Most recent comment from Aleksandar Vuković:Hello Marcel.I suppose you're referring to the back-end (Finance section).We agree with you, and this will be fixed in the future. Our development team is working on redesigning Amelia. As soon a ... Raphael Schleuning Skip Category Selection in Service CatalogueClosed   Amelia   Updated March 20, 2023 at 12:20pm   6 Most recent comment from Aleksandar Vuković:You're welcome, Raphael.I hope they will be included in the near future.Please feel free to reach out to us if you have any further questions or concerns! Alyni TimeClosed   Amelia   Updated March 20, 2023 at 12:11pm   2 Most recent comment from Uroš Jovanović:Hello Alyni,Thank you for reaching out to us.For that purpose, you can configure the working hours for one day to be from 22:00 - 24:00 and the next day set the working hours from 0:00 - 2:00 and it w ... Tianyi yu language change Date & Time SelectionClosed   Amelia   Updated March 20, 2023 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Tianyi,Thank you for reaching out to us.The translation of the "days and months" on the Calendar for the Appointment time slots is based on a 3rd Party library, which will automatically transla ... sebastien Boyer Custom fields for packagesClosed   Amelia   Updated March 20, 2023 at 12:07pm   2 Most recent comment from Aleksandar Vuković:Hello sebastien.Custom fields will be displayed in the package only if you allow your customers to book appointments during the package purchase.So, if the "minimum number of required bookings" is eq ... Jerica How to ...questionsClosed   Amelia   Updated March 20, 2023 at 11:04am   2 Most recent comment from Marko Davidović:Hello Jerica, Thank you for reaching out to us.These services are seperate and you can not count them as one appointment when they are in fact 2 appointments. You can set that both of these services ... Dritan Misimi License Activation Auto Removed After Page Refresh IssueClosed   Amelia   Updated March 20, 2023 at 2:17pm   17 Most recent comment from Uroš Jovanović:Hello Dritan,We have approved the refund request.Please let me know if you have any other questions. Javier Mandrille email next reservationsClosed   Amelia   Updated March 20, 2023 at 9:52am   2 Most recent comment from Marko Davidović:Hello Javier, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia. There is no option for you to send this to you employee. Your employee can ch ... Brian Wieczorek Employee availabilityClosed   Amelia   Updated March 20, 2023 at 9:20am   2 Most recent comment from Marko Davidović:Hello Brian, Thank you for reaching out to us.You can hide employee choice in customize section like thisand in that case employee will be assigned randomly. This is how Amelia is designed.As for time ... Marcel Heiniger Remove the AdsClosed   Amelia   Updated March 20, 2023 at 9:07am   2 Most recent comment from Marko Davidović:Hello Marcel, Thank you for reaching out to us.I will forward your ticket to appropriate sector and as soon as I get feedback form my colleagues I will contact you on this ticket.  Theofylaktos Amelia pricingClosed Pre-purchase questions for Amelia   Updated March 20, 2023 at 9:04am   2 Most recent comment from Aleksandar Vuković:Hello Theofylaktos.Sorry for the late response.The only separate charge in Amelia is refilling the SMS credits (if you intend on using SMS notifications).We have absolutely no insight into your websit ... Bryant Mobile LocationsClosed   Amelia   Updated March 20, 2023 at 9:03am   2 Most recent comment from Marko Davidović:Hello Bryant, Thank you for reaching out to us.There is a way to achieve this, you can create custom fields and ask for customers address and then you can add those custom fields information to notif ... Jonas Höglund Making booking by locationClosed   Amelia   Updated March 20, 2023 at 8:37am   6 Most recent comment from Aleksandar Vuković:Hello Christine.Thank you for your feedback. I'm sure that this response will help. If not Jonas, then someone else who has a similar issue.Let us know if there's anything we can do to help. Raoul changing the licenseClosed   Amelia   Updated March 20, 2023 at 8:17am   2 Most recent comment from Marko Davidović:Hello Raoul, Thank you for reaching out to us.Yes, of course. In settings/activation just make sure that delete Amelia content option is turned off and then deactivate old license and enter the new pu ...