We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

erwin customer fields   Amelia   Updated 2 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Custom fields are automatically shown when you take a look at an appointment and If data are filled  These data you can see when you click and edit a cu ... [email protected] EventPopup isnt working   Amelia   Updated 2 days ago   5 Most recent comment from [email protected]:Hi Stefan,i deactivated the TOTP for your user. Please try again to login. I also tested to disable other plugins but the popup is not shown correctly.Have a look at the followin ... EJ Creating a recurring calendar   Amelia   Updated 3 days ago   4 Most recent comment from Stefan Petrov:Hi Ej, If reccuring option is disabled, an event will be created for the particular date and time specified. For example, if you configure the date and time like this  If you select multiple days, ... Lysann Reminder notification not working   Amelia   Updated 3 days ago   12 Most recent comment from Stefan Petrov:Hi Lysann, Unfortunately, there’s nothing else we can do from our side. The cron job is not a feature of Amelia—it’s a Linux-based feature used to trigger scheduled notifications. Based on our t ... Eduardo Notifications in multilanguage not working   Amelia   Updated 3 days ago   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We went on your site and made a booking  And we got the notifications in English language As far as we can see all is working fine and there are no is ... Camilo "You have already booked this appointment."   Amelia   Updated 3 days ago   2 Most recent comment from Stefan Petrov:Hi Camilo, Thanks for reaching out to us. Unfortunately, this is not currently possible to configure in Amelia. The system does not allow multiple bookings for the same timeslot under the same email ... HB Hansen Styling Service Description   Amelia   Updated 3 days ago   6 Most recent comment from Stefan Petrov:Hello, It's not strictly necessary to use !important in the CSS code. The CSS snippets we typically provide are designed to target specific elements and only include !important when we're ce ... Mariia Cannot edit or delete test appointments in admin panel   Amelia   Updated 3 days ago   13 Most recent comment from Stefan Petrov:Hi Mariia, You're very welcome. We noticed there were some pending payments dated 28.04 in the wp_amelia_payments table. We’ve managed the issue on our end, and the edit option is now available ... Sandrine Le Tannou Event ID not copy in booking button + bug after stripe payment mobileClosed   Amelia   Updated 3 days ago   3 Most recent comment from Sandrine Le Tannou:Hello StephanOK to close this ticketPut a new comment on the open ticket not solved.Thanks Ayan B I want the calendar to appear on the first page of booking form when you have 2 services   Amelia   Updated 3 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. This is how Amelia is designed to work and service must be chosen before the calendar c ... Marie JOUET Landing page after cancellation link   Amelia   Updated 3 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. In light of this, we encourage you to kindly consider submitting this valuable suggesti ... Irena Amelia is not working properly on and off past month   Amelia   Updated 3 days ago   12 Most recent comment from Marko Davidović:Hello again, This version should have resolved this also. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the i ... Promsy Célia Problem with SMS   Amelia   Updated 3 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Do you have issues with regular notifications or with cron notifications?  For any issues with cron notifications you need to reach out to your hosting ... Ernie St. Gelais System not honoring Date_Format   wpDataTables   Updated 4 days ago   3 Most recent comment from Miloš Jovanović:Hi Ernie, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which c ... Krisztián Amelia - payment gateway solution Pre-purchase questions for Amelia   Updated 4 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia triggers the appointment creation on statuses "Completed", "Processing" and "On Hold". So, when you change the payment status to one of these, an ...