We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Vitor Braga unsuccessful event creation   Amelia   Updated 22 hours ago   4 Most recent comment from Stefan Petrov:Hi Vitor, Thanks for sharing the credentials. The reason you're unable to create an event (Amelia isn’t able to save it) is because the WordPress user you're using has multiple user roles ... HK Intercept the price sent by Amelia to the WooCommerce dummy product   Amelia   Updated 23 hours ago   10 Most recent comment from Stefan Petrov:Hello, Thank you for the reviews! Of course, it's not necessary to use SMS credits if you haven't configured an SMS account. If you decide to set one up in the future, feel free to remind us ... anani Lawson sms notification payment   Amelia   Updated 23 hours ago   3 Most recent comment from anani Lawson:hello,  I have not created a different ticket because this is in the same line as SMS notification, this time it is email notification I’m using the Amelia booking plugin across several websites I ... marta Cannot see whatsapp in notification settings   Amelia   Updated 1 day ago   8 Most recent comment from marta:Hello Marko, thank you! Everything works now, except cron jobs. Could you please help? Thanks! Marcello Impossible to choose any hour for appointment   Amelia   Updated 1 day ago   1 Most recent comment from Marcello:Hi, I need to insert a block of time of 4.5 hours that starts at 1:30pm, but unfortunately it shows only times available that goes every 4.5 hours starting from 00:00am!! How can I solve this? I chan ... Kat Emojis in notification emails   Amelia   Updated 1 day ago   2 Most recent comment from Uroš Jovanović:Hello Kat, Thank you for your message! Currently, emojis aren't supported in Amelia's notification emails, but this is something that may be available in the future. Unfortunately, I don ... Maastek Appointment is created even if payment fails   Amelia   Updated 1 day ago   9 Most recent comment from Maastek:Still the Appointment is created on failure of payment. I have been struggling from past 10day to fix this issue without any results. My website is down from past 10days Marcello "%customer_panel_url%" parameter   Amelia   Updated 1 day ago   20 Most recent comment from Marcello:Hi Uros,I solved the problems with the time shown. It was becauese I realized that it is also dependent on the employee time availability. So now I solved.The problem with the Password instead is  un ... marta Notification tab empty   Amelia   Updated 1 day ago   6 Most recent comment from Uroš Jovanović:Hello Marta, Thank you for your update. Please test it out now and see if the WhatsApp messages are being received correctly. Let me know if you're still experiencing any issues, and I'll be ... Marta Avable Services to Appointments   Amelia   Updated 1 day ago   9 Most recent comment from Marta:Uroš,Allright but there's a problem when I tried to remove from the employee. If I've follow your steps correctly, Amelia shows these error:  "Error This employee is the only provider for ... Dilbea Madalin Block service appinment   Amelia   Updated 1 day ago   2 Most recent comment from Uroš Jovanović:Hello Madalin, To block appointments for one or more services for the next 5 days, you can use the "Days Off" feature in Amelia. Here's how to do it: Go to the Amelia Dashboard. Navigate to Em ... Tim Download latest version   Amelia   Updated 1 day ago   1 Most recent comment from Tim:You sent me a link to download the latest version. I clicked on it and selected the download, but it failed due to a "network error". Now when I click on the link you sent me in the email, it takes me ... Rob Kirkner PHP date_default_timezone_set function causes time mismatch in notifications   Amelia   Updated 1 day ago   2 Most recent comment from Uroš Jovanović:Hello Rob, Thank you for the update! I really appreciate you taking the time to investigate and identify the issue. It’s great to hear that you found a solution by adjusting the date_default_timezon ... xabier Custom forms don't work   Amelia   Updated 1 day ago   4 Most recent comment from Uroš Jovanović:Hello Xabier, Thank you for the update on this. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Lysann Reminder notification not working   Amelia   Updated 1 day ago   10 Most recent comment from Stefan Petrov:Hi Lysann, Sounds good, of course, keep me posted.