We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Roberto Gentile New payment gateway for Amelia PluginClosed   Amelia   Updated February 12, 2025 at 8:15am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Amelia itself doesn't handle the payments but we have integration with several pay ... Clement rhein operating 2 separate booking pagesClosed   Amelia   Updated February 12, 2025 at 7:46am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can create specific booking form based on shortcodes Amelia Shortcodes and Front-end Implementation Like this for example [ameliastepbooking service= ... Camilo Support Request: Extras pricing based on time slotsClosed   Amelia   Updated February 12, 2025 at 6:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. It probably can be done with some custom work, but our developers are very busy at the ... Chris Dyer I need my image link to be an overlay, not open in a new windowClosed   wpDataTables   Updated February 12, 2025 at 12:06am   3 Most recent comment from Chris Dyer:Hi Miloš, The issue with using the built-in method is that I don’t want the image showing in the table. I want my users to click on a word like “pic” or “image” and then the image appears i ... Chris Dyer Conditional Formatting for TextClosed   wpDataTables   Updated February 11, 2025 at 10:36pm   7 Most recent comment from Miloš Jovanović:Hi Chris, We are delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets. Have a great da ... Chris Dyer Custom rows per page shows bulletsClosed   wpDataTables   Updated February 11, 2025 at 10:35pm   7 Most recent comment from Miloš Jovanović:Hi Chris, You're welcome, we are happy to see this helped. I will pass the thanks to Aleksandar for coming up with the Custom CSS solution and we will make note of this for other users who might ... mike dotterer editing a databaseClosed Pre-purchase questions for wpDataTables   Updated February 11, 2025 at 7:40pm   2 Most recent comment from Miloš Jovanović:Hi Mike, In regards to CMS functionality, our Plugin wpDataTables can not be used as a CMS if that is what you need. wpDataTables can only be used to build Tables which can pull data and the Tables ca ... Laurent Book while in timeslotClosed   Amelia   Updated February 11, 2025 at 2:51pm   6 Most recent comment from Stefan Petrov:Hi Laurent, From the backend, unfortunatelly no, but for the frontend, there is an option called "Cart". This would allow your customers to book multiple appointments for multiple services per one boo ... Dave Cutter Pre-purchase clarification - High ChartsClosed Pre-purchase questions for wpDataTables   Updated February 11, 2025 at 11:36am   2 Most recent comment from Miloš Jovanović:Hi Dave, At the moment, we do not have this chart type available.When it comes to adding new chart types - We don't have any built in feature for our users to add it, only our developers can do t ... Gladys Ancay Ançay Bug mailClosed   Amelia   Updated February 11, 2025 at 11:33am   6 Most recent comment from Stefan Petrov:May i close this ticket if you don't have any other questions?  Latella Creating EventsClosed   Amelia   Updated February 11, 2025 at 11:00am   4 Most recent comment from Stefan Petrov:Hi Marie, This is not something that needs to be checked with webmaster. You need to check this in WP user section.  An WP user can't have multiple user roles assigned. There must be a unique, ... Graham Watkins CalendarClosed   Amelia   Updated February 11, 2025 at 10:59am   15 Most recent comment from Uroš Jovanović:Hello Graham, Thanks for the feedback! A checkbox like that would indeed simplify the process. I’ll make a note of your suggestion, and hopefully, it will be considered for future updates. If you ne ... James Fouché Payment linkClosed   Amelia   Updated February 11, 2025 at 10:58am   2 Most recent comment from Stefan Petrov:Hi James, Thanks for reaching out to us. This process isn’t automated, so you would need to do it manually. When a customer books an appointment from the front end, the booking is registered automat ... Chris Cho Multiple timeslot booking or expanding slot durationClosed   Amelia   Updated February 11, 2025 at 10:31am   2 Most recent comment from Uroš Jovanović:Hello Chris, Thank you for reaching out to us. For that purpose, you can take a look at the following feature in Amelia. The custom duration gives you the ability to offer a single Service with mult ... Rez Notion Integration HelpClosed   Amelia   Updated February 11, 2025 at 9:33am   2 Most recent comment from Uroš Jovanović:Hello Rez, Thank you for reaching out! I understand how important it is to have the employee's name included in your Notion automation. At the moment, Amelia’s API provides the providerId (empl ...