We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rez Notion Integration HelpClosed   Amelia   Updated February 11, 2025 at 9:33am   2 Most recent comment from Uroš Jovanović:Hello Rez, Thank you for reaching out! I understand how important it is to have the employee's name included in your Notion automation. At the moment, Amelia’s API provides the providerId (empl ... Djimmy API - Creation of a coupon for all servicesClosed   Amelia   Updated February 11, 2025 at 9:20am   10 Most recent comment from Stefan Petrov:Hello Tony, Yes, this option has been added within the 8.0 version, as we stated on our changelog page Feel free to update to our latest version, test it out and if you have any issues or questions, ... Nael There are some availabilities which are still does not appearClosed   Amelia   Updated February 11, 2025 at 9:18am   22 Most recent comment from Stefan Petrov:New ID and password : Username : Ameliaaccess Mail : [email protected] Password : WS79HUz%CTUfBX1pRm9g4#Gm link to connect : https://coiffeurafro.fr/boom-boom       stefan.petrov@tm ... Remko Sieben Event list booking form: booking not completed after successful paymentClosed   Amelia   Updated February 11, 2025 at 10:51am   11 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that this is a caching issue. You should find a way to exclude amelia_settings from being cached in the wp_options table ... Cristiane Wrong translationClosed   Amelia   Updated February 11, 2025 at 8:44am   4 Most recent comment from Uroš Jovanović:Hello Cristiane, No, you don’t need to pay for the plugin again! You already have a valid Pro license until 2026, so you're all set. Let me know if you need any further clarification! Geovanni Granda Optimization PluginsClosed   Amelia   Updated February 11, 2025 at 8:23am   4 Most recent comment from Marko Davidović:Hello again, There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages. You can install it and disable that plugin from the page where the calendar did ... Sören Helbing Customer Custom FieldsClosed   Amelia   Updated February 11, 2025 at 7:09am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can set this field as mandatory to that it can not be skipped. Just click that it i ... Ine Cancel Amelia BookingClosed   Amelia   Updated February 11, 2025 at 8:24am   3 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that a refund has been issued to you. We wish you all the best and hope you have a wonderful day ahead.  Jannick Urgent: Disappearing Events and Backend MalfunctionsClosed   Amelia   Updated February 11, 2025 at 7:00am   5 Most recent comment from Marko Davidović:Hello again, My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our future customers. ... Francesca Kendall Times showing wrongClosed   Amelia   Updated March 10, 2025 at 7:27am   4 Most recent comment from Francesca Kendall:if it was a time zone issue then it would effect all clients that the specific employee has set but it was only effecting random appts and not all of them  Ray Lavery using dynamic user dataClosed   wpDataTables   Updated February 11, 2025 at 12:05am   2 Most recent comment from Miloš Jovanović:Hi Ray, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your patien ... Tom DiBuono Monthly billing for packagesClosed   Amelia   Updated February 10, 2025 at 7:04pm   7 Most recent comment from Tom DiBuono:ok thank you. Kate Coupon code only applied to main service prices and not extrasClosed   Amelia   Updated February 10, 2025 at 6:59pm   2 Most recent comment from Uroš Jovanović:Hello Kate, Thank you for reaching out! The coupon discount in Amelia is applied only to the base price of the service and does not include the cost of extras. So in your example, if the service is $1 ... Guddelmoni andrea PROBLEM EMPLOYESClosed   Amelia   Updated February 10, 2025 at 6:44pm   2 Most recent comment from Uroš Jovanović:Bonjour Andrea, Pour cela, vous devrez télécharger la version Standard du plugin, que vous pouvez trouver sur la boutique TMS. Ensuite, installez-la sur votre site web, videz le cache, et cela devra ... Sankalpa Bandara Which Plan I need to Purchase ?Closed Pre-purchase questions for Amelia   Updated February 10, 2025 at 6:35pm   2 Most recent comment from Uroš Jovanović:Hello Sankalpa, For your requirements, you would need at least the Standard, Pro or Elite license. All of these features are available in all this licenses. Since you need multiple counselors with ind ...