Hello Francesca,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Francesca,

What is the URL of your website?

Looking forward to your reply.

Hello Francesca,

Thank you for that.

Can you please test it out now and let me know if it works or not?

Looking forward to your reply.

Hello Francesca,

Thank you for the update on this.

Which version of the Amelia plugin do you have installed on your website?

Looking forward to your reply.

Hello Francesca,

Thank you for clearing that up.

We have noted this issue and passed it to our developers to resolve for one of the future updates.

Thank you for your patience.

Hello Francesca,

We will let you know as soon as possible.

I appreciate your patience.

Hello Francesca,

Thank you for your patience.

This has already been noted by our team and our developers are working on resolving the problems with the calendar page, specifically with the time line mode.

At the moment, it does not work on any website.

I hope that it will be resolved in the update in the near future.

Hi, Francesca.

We can see that our senior colleague has responded and he is covering your issue on the other ticket :

https://tmsplugins.ticksy.com/ticket/3387589/

If i understood, it is the same issue as this one?

If that is the case, we will then proceed to focus on that ticket, 

or if you have a different issue here, please let us know and we can separate the issues.

Our policy is to have one ticket per each subject.

We will certainly follow all your tickets with urgency.

Thank you.