Sorry for the delay. There are a lot of tickets coming in, and we go through them in the order in which they are received. We don't provide live support, but even if we did, we wouldn't be able to help you over the phone.
I'll send you a new installation file in my next (private) response, so try that. If installing that doesn't help, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Since updating can no longer see appts, just stuck on loading screen
When it finally does load, after about 15 mins, every calendar day is now empty.
I need this fixed asap, we are a busy salon with customers in and out and I cant log anyone in, book appts, or take payments.
works in trouble shooting mode
Is there no way to ring you rather than waiting for a reply on a ticket which can take days
But trouble shooting mode takes down my website so it cannot stay activated
I NEED SOMEONE TO REPLY OR A PHONE NUMBER TO RING
Hello Francesca.
Sorry for the delay. There are a lot of tickets coming in, and we go through them in the order in which they are received. We don't provide live support, but even if we did, we wouldn't be able to help you over the phone.
I'll send you a new installation file in my next (private) response, so try that. If installing that doesn't help, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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