We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ali Karimi Formulas: take value from other tableClosed Pre-purchase questions for wpDataTables   Updated July 3, 2023 at 2:05pm   2 Most recent comment from Miloš Jovanović:Hi, Ali. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Nuno Question about forms after price talbeClosed Pre-purchase questions for wpDataTables   Updated July 3, 2023 at 1:47pm   2 Most recent comment from Miloš Jovanović:Hi, Nuno.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Santiago Amelia event and appointments timesClosed   Amelia   Updated July 3, 2023 at 1:21pm   9 Most recent comment from Uroš Jovanović:Hello Santiago,Glad to be able to assist you.Please let me know if you have any other questions. Mehdi Presale questionsClosed Pre-purchase questions for Amelia   Updated July 3, 2023 at 1:18pm   5 Most recent comment from Uroš Jovanović:Hello Mohammad,Thank you for reaching out to us.Can you please create a separate ticket for this and we will assist you with this?Looking forward to your reply. Shay Wordpress hooks for custom fieldsClosed   Amelia   Updated July 3, 2023 at 12:58pm   8 Most recent comment from Uroš Jovanović:Hello Shay,Thank you for clearing that up.Please find the developers documentation attached to this response. Adam O. Notifications based on locationClosed   Amelia   Updated July 3, 2023 at 12:18pm   4 Most recent comment from Marko Davidović:Hello Adam, I'm afraid that we didn't quite get what you want to achieve exactly? If a custpmer chooses a location London they will get location London in notifications if they choose online ... Miquel Fuster ICS filesClosed   Amelia   Updated July 3, 2023 at 11:34am   2 Most recent comment from Uroš Jovanović:Hello Miquel,Thank you for reaching out to us.The time displayed in the ICS file is always covered relative to the time zone of the device to which the ICS file is downloaded.Hope this helps you.Ple ... Giorgio Furlani Amelia settingsClosed   Amelia   Updated July 3, 2023 at 11:27am   2 Most recent comment from Uroš Jovanović:Hello Giorgio,Thank you for reaching out to us.At the moment, this option is only available with the events option in Amelia. You can read more about it at the following link.Please le me know if you ... E Single Cell ShortcodeClosed   wpDataTables   Updated July 3, 2023 at 11:24am   2 Most recent comment from Miloš Jovanović:Hi, E.1. I did not fully understand what you are trying exactly with the "BEFORE", butI am pretty sure that it is not currently possible to do something like that,because for our Single-Cell Short ... E Conditional Formatting wpDataTablesClosed   wpDataTables   Updated July 3, 2023 at 11:17am   2 Most recent comment from Miloš Jovanović:Hi, E.Sorry to disappoint you, but at this time, something like that is not possible with our current capabilities.1. When we set up the condition for a row,we need to give it a fixed value, it is not ... Luca Events not runClosed   Amelia   Updated July 3, 2023 at 11:14am   2 Most recent comment from Uroš Jovanović:Hello Luca,Thank you for reaching out to us.I could not replicate this issue on my end.Can you please provide me with the screen recording of this issue and I will assist you with this?Looking forwar ... kim wiil How to increase value all at onceClosed   wpDataTables   Updated July 3, 2023 at 11:05am   2 Most recent comment from Miloš Jovanović:Hi, Kim. If i understood, you wish to somehow edit multiple cells at the same time, and to increase all the numeric values by 50 percent of their original value? Sorry to disappoint you, but at this t ... Langermann Tamás number-based reservation systemClosed Pre-purchase questions for wpDataTables   Updated July 3, 2023 at 11:01am   6 Most recent comment from Marko Davidović:Hello Tamás,Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/ Features are pushed ... Leah Special days not workingClosed   Amelia   Updated July 3, 2023 at 10:59am   7 Most recent comment from Marko Davidović:Hello again Leah.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3224220/For future reference, please don't o ... Leah Special daysClosed   Amelia   Updated July 3, 2023 at 10:58am   5 Most recent comment from Marko Davidović:Hello again Leah,This issue has been fixed a long time ago. Please update Amelia to the latest version and make sure that you purge the cache.You can download Amelia from your profile in our store.  ...