As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Franciska Employee special day schedule is not correct on the user interfaceClosed   Amelia   Updated July 20, 2023 at 8:33am   2 Most recent comment from Stefan Petrov:Hello Franciska,i'm glad you were able to solve this issue. Let me know if you have any other questions. Franciska How to set specific meeting slots?Closed   Amelia   Updated July 20, 2023 at 8:23am   2 Most recent comment from Marko Davidović:Hello Franciska, Thank you for reaching out to us. You can use the option Use service duration for booking a time slot in general settings and in your case as far as we can see you need to set 30 mi ... Bonnie Feature of the pluginClosed Pre-purchase questions for Amelia   Updated July 20, 2023 at 8:21am   4 Most recent comment from Stefan Petrov:Hello Bonnie, There is an option that will let you assign the staff to multiple locations. First, you need to create multiple locations in Amelia/Locations. When that's done, you need to edit the ... Adrian Reich Secupay as Woocommerce Payment ServiceClosed   Amelia   Updated July 20, 2023 at 8:20am   8 Most recent comment from Uroš Jovanović:Hello Adrian,Glad to be able to assist you.If you have any other questions, please create a new ticket. ilya orel events or appointments overlappingClosed   Amelia   Updated July 20, 2023 at 8:19am   5 Most recent comment from Uroš Jovanović:Hello Olya,Thank you for the update on this.At the moment, here is how it works. If you have a full-day service that lasts for 8 hours and you have multiple working periods that last less than 8 hours ... Steven Waterson Integrate with Stripe ConnectClosed   Amelia   Updated July 20, 2023 at 8:14am   2 Most recent comment from Marko Davidović:Hello Steven, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We only have a core integration with Stripe at this time so this is not possible to se ... Norman Gabalin Buy connected required servicesClosed   Amelia   Updated July 20, 2023 at 7:24am   2 Most recent comment from Marko Davidović:Hello Norman, Thank you for reaching out to us.Yes you can set this up as a package and only show packages on the booking form and not single services. But personally I would in this particular case u ... Franciska E-mail notifications are not sendingClosed   Amelia   Updated July 20, 2023 at 7:14am   4 Most recent comment from Marko Davidović:Hello Franciska,We do not have any issue in Amelia with that and in 99% of cases and in those tickets the credentials were not correct or in rare cases, the issue was with the hosting provider. There ... Matthew Chatfield Notes on calendarClosed   Amelia   Updated July 20, 2023 at 6:59am   4 Most recent comment from Marko Davidović:Hello Matthew,Unfortunately, currently, this feature is not built-in in Amelia. You need to click on each appointment and then you can see in edit view all other data.I'll kindly ask you to add i ... Gerhard Neinert link to certain eventClosed   Amelia   Updated July 20, 2023 at 6:14am   2 Most recent comment from Marko Davidović:Hello Gerhard, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia as such.So Amelia works like this, shortcodes must be placed on the WordPress page and ... Erica WPML ComaptabilityClosed   Amelia   Updated July 19, 2023 at 9:34pm   4 Most recent comment from Uroš Jovanović:Hello Erica,Glad to be able to assist you.Please let me know if you have any other questions. netwerk RebookClosed   Amelia   Updated July 19, 2023 at 8:34pm   10 Most recent comment from Uroš Jovanović:Hello,  Yes, I am referring to the front-end customer panel. You can read more about it at the following link. Nathan Wilson WordPress Users vs Amelia UsersClosed   Amelia   Updated July 19, 2023 at 6:43pm   24 Most recent comment from Uroš Jovanović:Hello Nick,Thank you for reaching back out to us.In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials ... Michael Kramer Event Notifications to employeesClosed   Amelia   Updated July 19, 2023 at 2:32pm   2 Most recent comment from Miloš Jovanović:Hi Michael,yes, both Organizer and Staff are going to receive all the Event 'booking status' Notifications.So for example, if a new atendee joins/books a ticket for the Event where you hav ... Lori Gregor Accessibility IssuesClosed   wpDataTables   Updated July 19, 2023 at 2:22pm   4 Most recent comment from Miloš Jovanović:Hi Lori,No problem, i am happy to help.Thank you once again for providing these examples.If you find any others which you have still not sent, that might be useful for our devs,so please don't h ...