As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Johan Vancauwenbergh Autofill not working on package formClosed   Amelia   Updated July 17, 2023 at 11:18am   2 Most recent comment from Uroš Jovanović:Hello Jonah,Thank you for reaching out to us.Since Amelia doesn't yet have a membership feature, and it will be developed as a part of the Developer license (maybe even as part of the Pro license ... Vivien Disable WoocommerceClosed   Amelia   Updated July 17, 2023 at 11:01am   2 Most recent comment from Stefan Petrov:Hello Vivien,We already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3414178/ Please, check the response and we will provide support there.Thank you for your patience! Hussnain User InformationClosed   Amelia   Updated July 17, 2023 at 10:44am   4 Most recent comment from Uroš Jovanović:Hello Hussnain,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... shalem raju Need support to add notes against customersClosed   Amelia   Updated July 17, 2023 at 10:21am   2 Most recent comment from Stefan Petrov:Hello Shalem,Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/  We carefully ... Daniela Notifications not updating and custom fieldsClosed   Amelia   Updated July 17, 2023 at 10:17am   6 Most recent comment from Marko Davidović:Hello Daniela, You are most welcome, and we are glad that we were able to help you again. As for id of custom fields you can find that easily when you hover over the place holder you will see the labe ... Angelo Days off not showing in calendarClosed   Amelia   Updated July 17, 2023 at 10:15am   4 Most recent comment from Uroš Jovanović:Hello Angelo, Thank you for the update on this. We have a plan to completely change the calendar page on the back-end and our developers are working on it at the moment. This is how it works at the mo ... Robin Tindall Multiple attendee notifcationsClosed   Amelia   Updated July 17, 2023 at 9:41am   2 Most recent comment from Stefan Petrov:Hello Robin, Sorry for the late response. The only way you can receive additional information through bookings (like emails, additional people's names, etc.) is by adding custom fields to the ... Naomi Martin Customers unable to purchase the same package on different datesClosed   Amelia   Updated July 17, 2023 at 8:38am   6 Most recent comment from Uroš Jovanović:Hello Naomi,Thank you for the update on this.Can you please provide me with the screen recording of this issue as I could not replicate it from your end?Looking forward to your reply. Wally Jones PayPalClosed   Amelia   Updated July 17, 2023 at 8:31am   4 Most recent comment from Uroš Jovanović:Hello Wally,Glad to hear that the issue has been resolved now.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review o ... Yamil Insaurralde Booked Package Cancelled/Eliminated = Available Time Dissapears on Employee's Calendar (Bug?)Closed   Amelia   Updated July 17, 2023 at 8:19am   11 Most recent comment from Uroš Jovanović:Hello Yamil,I will let you know as soon as possible.Thank you for your patience. ronnie adams client dashboardClosed   Amelia   Updated July 17, 2023 at 7:21am   4 Most recent comment from Uroš Jovanović:Hello Ronnie,Glad to hear that this worked.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Tyrese Goldsby Booking redirect not workingClosed   Amelia   Updated July 17, 2023 at 7:04am   4 Most recent comment from Marko Davidović:And Santiago if you have some other issue or if this doesn't help please open your own ticket so that Tyrese doesn't get a notification each time there is a new response and so that we can ... Nicholas Diack How do I add a custom field that add people to my newsletter?Closed   Amelia   Updated July 17, 2023 at 6:51am   2 Most recent comment from Marko Davidović:Hello Nicholas, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We are not sure that this can be set up with webhooks but you can certainly try. This ... Warren Form IssuesClosed   Amelia   Updated July 17, 2023 at 6:28am   2 Most recent comment from Marko Davidović:Hello Warren, Thank you for reaching out to us.1. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee. If this is the case then you sh ... Hélène Pricing + wordpress + installationClosed   Amelia   Updated July 17, 2023 at 5:44am   2 Most recent comment from Marko Davidović:Hello Helene, Thank you for reaching out to us. As we mentioned Amelia is a plugin for WordPress and it can not function in any other environment. But in WordPress you can download only lite version o ...