We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Milove Clairin Zoom to amelia app OauthClosed   Amelia   Updated June 30, 2023 at 8:00am   2 Most recent comment from Marko Davidović:Hello Milove, Thank you for reaching out to us.We needed to create this since Zoom was dropping JWT function.Zoom link can be sent to your customers but you need to add zoom link placeholder there so ... [email protected] [ameliastepbooking] not workingClosed   Amelia   Updated June 30, 2023 at 6:32am   3 Most recent comment from Marko Davidović:Hello [email protected] and Henry, Thank you for reaching out to us.Henry, you have a different issue as far I can recall you  have this error "Oops...It seems like there are no available o ... Santiago Column formattingClosed   wpDataTables   Updated June 29, 2023 at 9:23pm   2 Most recent comment from Aleksandar Vuković:Hello Santiago.Thank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.We will work on conditional filtering between columns, but ... CHAVAND CustomisationClosed   Amelia   Updated June 29, 2023 at 12:30pm   7 Most recent comment from Marko Davidović:Hello CHAVAND,We try to help as best as we can but some features are not available at this time.If you have any more questions please open a new separate ticket for each question and we will gladly h ... An Janssens Events calendar : closed eventClosed   Amelia   Updated June 29, 2023 at 12:29pm   4 Most recent comment from Marko Davidović:Hello An,We are glad to hear that everything is fine now and If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the ... Roberto I cannot select a specific event in the calendarClosed   Amelia   Updated June 29, 2023 at 12:13pm   4 Most recent comment from Marko Davidović:Hello Roberto, You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Neal Lawrence Features for education portfolioClosed Pre-purchase questions for wpDataTables   Updated June 29, 2023 at 12:04pm   2 Most recent comment from Aleksandar Vuković:Hello Neal.Thank you for reaching out to us.Tables you create with our plugin need to be maintained by the admin of the site.You can (#1) enable editing for database tables (manual, SQL query-based, o ... Erica Amelia & WC Products IntegrationClosed   Amelia   Updated June 29, 2023 at 11:48am   4 Most recent comment from Marko Davidović:Hello Erica, Yes, and no. When you create a service (studio entry) allocate a WC product to it but packages are part of that service you do not need a different product in WooCommerce for packages yo ... Don Carter tech supportClosed   Amelia   Updated June 29, 2023 at 11:18am   3 Most recent comment from Marko Davidović:Hello again Don,We are sending you a custom CSS that you need to apply to this page where this happens .am-event__btn { background: white !important; } .amelia-app-booking #amelia-booking-wrap #am-e ... Angelo Payment reminderClosed   Amelia   Updated June 29, 2023 at 11:12am   4 Most recent comment from Uroš Jovanović:Hello Angelo,Glad to be able to assist you.Pleas let me know if you have any other questions. Amir Hanna Strip Icon While processing paymentClosed   Amelia   Updated June 29, 2023 at 10:53am   10 Most recent comment from Marko Davidović:Hello again Amir,In your video we can see that you copied the placeholder but you did not paste/add it to description. Please paste it for example with ctrl+v or with right click on the mouse and choo ... Christian Organizer tag not working for eventsClosed   Amelia   Updated June 29, 2023 at 10:30am   19 Most recent comment from Aleksandar Vuković:Thank you for keeping this ticket alive, Simon.Since the bug has been created, I believe it will be resolved relatively soon. I can't make any promises, but if the developers inform us it' ... Juan Antonio de Villa Arpon Problems creating a table with a joinClosed   wpDataTables   Updated June 29, 2023 at 10:22am   2 Most recent comment from Aleksandar Vuković:Hello Juan Antonio.Thank you for reaching out to us.Our logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UPDATE, DELETE, ... Sandeepa Cancel option showing up for services for which cancellation is disabledClosed   Amelia   Updated June 29, 2023 at 10:12am   2 Most recent comment from Marko Davidović:Hello again Sandeepa, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. There is no option built in Amelia where you can forbid customers to cancel app ... Henry Duah Automating Employees and Customers Sign upClosed   Amelia   Updated June 29, 2023 at 10:11am   4 Most recent comment from Marko Davidović:Hello Henry,