As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Cindy Koegel Integration of Microsoft TeamsClosed   Amelia   Updated July 17, 2023 at 5:43am   4 Most recent comment from Marko Davidović:Hello Cindy, No, unfortunately not yet, at this time we are developing and implementing around 50 more option and features but this is not one of them. So this will not be implemented this year. Will ... r ​bug report Event ending time can't be earlier that the starting time when it's multiple days​Closed   Amelia   Updated July 17, 2023 at 5:40am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. Yes, this is not possible at this time this is how it is designed. But I can understand the need for it so I'll kindly ask you to add it as a feature sug ... Kaysi Stanley EventsClosed   Amelia   Updated July 17, 2023 at 5:40am   2 Most recent comment from Marko Davidović:Hello Kaysi, Thank you for reaching out to us. 1. Unfortunately, currently, this feature is not built-in in Amelia. We will be implementing a cart future soon in Amelia. 2. You can crate custom field ... roberto SupportClosed   Amelia   Updated July 17, 2023 at 5:37am   3 Most recent comment from Marko Davidović:Hello roberto, Thank you for reaching out to us. We are sorry to hear that you feel this way we try to help as best and as fast as we can and we can see that our agent has responded to you ticket alre ... Shelana RIdley Unable to book appointmentClosed   Amelia   Updated July 17, 2023 at 5:37am   2 Most recent comment from Marko Davidović:Hello Shelana, Thank you for reaching out to us. We do not work on weekend so that is our response is a little slower and our refind no question asked policy in 15 days. As for your issue can you plea ... Jimmy Noordsij Plugin brings an errorClosed   Amelia   Updated July 17, 2023 at 5:32am   4 Most recent comment from Marko Davidović:Hello Jimmy, From this we can not deduce much. It doesn't says that it is error with Amelia or with something else but we can investigate this. Please provide me a temporary WP-admin (administrat ... Adrian Reich GMAIL as Mailer does not workClosed   Amelia   Updated July 17, 2023 at 5:31am   7 Most recent comment from Marko Davidović:Hello Adrian, We are not sure either it could glitch on the network some time-out issue on the server, etc. What matters is that everything is working fine. If you have any more questions please open ... Luke Balsam adding an adminClosed   Amelia   Updated July 16, 2023 at 8:13pm   2 Most recent comment from Uroš Jovanović:Hello Luke,Thank you for reaching out to us.Yes, you can just create an employee in Amelia and just leave the "WordPress User" option empty and it will work as you described.Please let me know if you ... Thomas Wegerer Some Services only on some weekdaysClosed   Amelia   Updated July 16, 2023 at 8:12pm   2 Most recent comment from Uroš Jovanović:Hello Thomas,Thank you for reaching out to us.On the working hours tab for the employee, you can set which service applies to a specific service.Please let me know if this worked for you.Looking forwa ... Masa Manage Amelia booking as orders on WooCommerceClosed   Amelia   Updated July 16, 2023 at 7:42pm   2 Most recent comment from Uroš Jovanović:Hello Masa,Thank you for reaching out to us.We will explain how the logic between Amelia bookings and WooCommerce Products works: Once you enable WooCommerce as a payment method,  in Amelia settings/ ... Konrad Appointment calendar on the frontendClosed   Amelia   Updated July 16, 2023 at 6:45pm   6 Most recent comment from Uroš Jovanović:Hello Konrad,For that purpose, you can enable the "Check customer's name for existing email when booking" option on the Amelia/Settings/Roles/Customer page.Please let me know if that worked for y ... Nicholas Diack Custom Fields Not Generating AnythingClosed   Amelia   Updated July 15, 2023 at 6:52pm   2 Most recent comment from Uroš Jovanović:Hello Nicholas,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. C ... Yamil Insaurralde How to hide the "New Booking" button from EmployeesClosed   Amelia   Updated July 15, 2023 at 6:27pm   12 Most recent comment from Uroš Jovanović:Hello David,Glad to hear that this worked.Please let us know if you have any other questions. Priyanka Nirgun Payment ProblemClosed Pre-purchase questions for wpDataTables   Updated July 14, 2023 at 3:50pm   2 Most recent comment from Miloš Jovanović:Hi Priyanka ,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3413914 For future reference, please don't open ... Joan shortcodes with parametersClosed   Amelia   Updated July 14, 2023 at 1:42pm   8 Most recent comment from Uroš Jovanović:Hello Joan,Thank you for the credentials.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you p ...