We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Ted Esler Gravity Forms and wpTables field descriptionClosed   Gravity Forms integration for wpDataTables   Updated July 4, 2023 at 9:57am   5 Most recent comment from Miloš Jovanović:Hi, Ted.I am sorry to see that you had to go through this trouble to make the use-case work,but happy to see that you found a working solution.We will be here, let us know if you encounter any other ... Gauthier Webhooks don't workClosed   Amelia   Updated July 4, 2023 at 9:30am   4 Most recent comment from Uroš Jovanović:Hello Gauthier,Thank you for the credentials.I have sent you the latest fixed version of the Amelia plugin via email. Please install it, clear the cache and test it out afterward.Looking forward to yo ... Felipe Step Booking CustomizationClosed   Amelia   Updated July 4, 2023 at 9:19am   4 Most recent comment from Uroš Jovanović:Hello Sandi,Glad to be able to assist you.Please let me know if you have any other questions. Vicky - Lyn Keet Adding customer from employee panelClosed   Amelia   Updated July 4, 2023 at 9:06am   13 Most recent comment from Aleksandar Vuković:Hi again Vicky.When I log in as this employee, I see no issues adding an appointment through the Employee Panel:The reason why this employee is not able to create any appointments from the back-end is ... Vykintas Fixed time slots and bufferingClosed   Amelia   Updated July 4, 2023 at 9:05am   2 Most recent comment from Marko Davidović:Hello Vykintas, Thank you for reaching out to us.You do not need this setup. If your service last for 45 minutes and you want to show timeslot on every 45 minutes you just need to set up that your emp ... Jess Harvey Booking _ Time conflictsClosed   Amelia   Updated July 4, 2023 at 8:21am   6 Most recent comment from Uroš Jovanović:Hello Jess,Thank you for the update on this.Unfortunately, that is currently not possible as it is only possible to decrease the size, but it cannot be increased.Hope this helps you.Please let me kno ... CHIA dateClosed   Amelia   Updated July 4, 2023 at 7:45am   3 Most recent comment from Marko Davidović:Hello CHIA, Thank you for reaching out to us.We do not work on weekends so that we have not reply to you sooner.1. Sunday is missing on the calender itself. can you help me to check with it? it only a ... Jaffer Recurring Appointment - Due PaymentClosed   Amelia   Updated July 4, 2023 at 7:24am   12 Most recent comment from Aleksandar Vuković:Hey Jaffer.All issues with deposit payments and WooCommerce have been tested, and they will be included in Amelia 6.4 which should be released within a few days.There are still a few more tasks that n ... Adam Master Detail PDF and direct linkClosed   Master-Detail Tables for wpDataTables   Updated July 4, 2023 at 7:09am   2 Most recent comment from Aleksandar Vuković:Hello AdamI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3404119/ For future reference, please don't open m ... Jon Package appointment booking from backendClosed   Amelia   Updated July 4, 2023 at 6:30am   10 Most recent comment from Marko Davidović:Hello Yamil,We are not sure what your issue is exactly and your use case so please can you open your own ticket in regards to that and we will reply to it as soon as it pops-up.We wish you all the bes ... Nigel Multiple appointments during same imeslotClosed   Amelia   Updated July 3, 2023 at 3:53pm   2 Most recent comment from Uroš Jovanović:Hello Nigel,Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3405264/ For future ... Thomas Hendrik Wieso werden aus 8,00 800,00 gemacht?Closed   wpDataTables   Updated July 3, 2023 at 3:11pm   2 Most recent comment from Miloš Jovanović:Hi, Thomas.Can you please change your Number Format in the main Plugin settings,let me know if this helps?Thank you. Michele Lucchetti New Table CreationClosed   wpDataTables   Updated July 3, 2023 at 3:09pm   6 Most recent comment from Miloš Jovanović:Hi, Michele.Can you try to add quotes around your searched value, like this : SELECT * FROM tableNameWHERE region='Italy'Let me know if this helps?It works on my test table. Janet Webster Buffer timeClosed   Amelia   Updated July 3, 2023 at 2:53pm   4 Most recent comment from Uroš Jovanović:Hello Janet,Thank you for the update on this.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMT ... Nicholas Pennisi Sharing link to master-detail page pop upClosed   Master-Detail Tables for wpDataTables   Updated July 3, 2023 at 2:09pm   5 Most recent comment from Miloš Jovanović:Hi, Adam.If you mean the same issue, in terms of having a page which can load some values when accessed directly through its URL,without having to click from the table's row first,we still do no ...