As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Nicholas Diack Coupon Not LoadingClosed   Amelia   Updated July 18, 2023 at 10:34am   2 Most recent comment from Uroš Jovanović:Hello Nicholas,Thank you for reaching out to us.Can you please let me know if that is the only coupon that does not work?Looking forward to your reply. Franziska Customer details not workingClosed   Amelia   Updated July 18, 2023 at 10:00am   4 Most recent comment from Marko Davidović:Hello Franziska, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ... Nicholas Diack Coupon Not WorkingClosed   Amelia   Updated July 18, 2023 at 8:58am   4 Most recent comment from Uroš Jovanović:Hello Nicholas,Thank you for reaching out to us.Th coupons are case-sensitive, but if you want, you can change that in the database to make it case-insensitive. Please let me know if that is fine with ... Marco Translation issueClosed   Amelia   Updated July 18, 2023 at 8:05am   6 Most recent comment from Marko Davidović:Hi Marco,Thank you for the additional explanation I have misunderstood you as suspected and I do apologize for that. And thank you for the additional explanation we will keep this solution if we ever ... Kennet Jansson hide bannerClosed   Amelia   Updated July 18, 2023 at 7:06am   16 Most recent comment from Aleksandar Vuković:You're welcome, David, I'm glad to hear that it works on your end.Please feel free to reach out to us if you have any further questions or concerns! Paul Li Technical questionClosed   Amelia   Updated July 18, 2023 at 6:47am   4 Most recent comment from Marko Davidović:Hello again Paul,You are most welcome and we will close this ticket now but If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We w ... Nora Amelia not loadingClosed   Amelia   Updated July 18, 2023 at 6:17am   2 Most recent comment from Marko Davidović:Hello Nora, Thank you for reaching out to us.We are glad to hear that everything is fine now. Sometimes if you just purge the cache pd simply deactivate any plugin and then you turned it on everything ... Sarah Is creating a table like this possible?Closed   wpDataTables   Updated July 17, 2023 at 6:58pm   2 Most recent comment from Miloš Jovanović:Hi, Sarah. The double header like that , and cell merging is currently only possible with our Simple Tables. They have some unique features like merging of cells,  and reordering rows at ease, but ... Andy Rachmiel Fields’s with comma delimited valuesClosed Pre-purchase questions for wpDataTables   Updated July 17, 2023 at 6:46pm   4 Most recent comment from Miloš Jovanović:Hi, Andy.Can you tell me what is this Table type?If it has 100 thousand records, i presume it might be an SQL Query Based Table,but that is only available in the premium version of our Plugin, and ... GMC74 Amelia SMSClosed   Amelia   Updated July 17, 2023 at 2:02pm   4 Most recent comment from Uroš Jovanović:Hello Matt,Thank you for pointing that out and for your feedback.Please let us know if you have any questions about the Amelia plugin by opening another ticket. heitor muniz ActivationClosed   Amelia   Updated July 17, 2023 at 12:54pm   2 Most recent comment from Uroš Jovanović:Hello Heitor,Thank you for reaching out to us.If you see this screen, that means that you still have the Lite version of the plugin installed: The Lite version needs to be deactivated/deleted, and the ... Stephen Payment Authorisation onlyClosed   Amelia   Updated July 17, 2023 at 12:05pm   2 Most recent comment from Uroš Jovanović:Hello Stephen,Thank you for reaching out to us.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Harry Kerver Purchase informationClosed Pre-purchase questions for Amelia   Updated July 17, 2023 at 11:41am   2 Most recent comment from Marko Davidović:Hello Harry, Thank you for reaching out to us.You have a choice you can buy a lifetime license and you can buy annual license. You can then cancel the annual license but then you lose the access to up ... aline ServicesClosed   Amelia   Updated July 17, 2023 at 11:40am   2 Most recent comment from Stefan Petrov:Hello Aline,thanks for reaching out to us.There is no option to directly change the colors of the sections you highlighted in the screenshot. This can be changed with the CSS code.  I did some chan ... Amandine Turrel Migrer planning réservation d'un site à un autreClosed Pre-purchase questions for Amelia   Updated July 17, 2023 at 11:35am   2 Most recent comment from Uroš Jovanović:Hello Amandine,I guess that you were able to resolve this issue by yourself.Please let me know if you have any other questions.