We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Farah Burma decimal points in a graphClosed   wpDataTables   Updated July 3, 2023 at 10:42am   2 Most recent comment from Miloš Jovanović:Hi, Farah.Chart engines do not inherit the number format you set up in wpDataTables, and there are no built-in options to change the number format in the chart, but you can use wpdatachart callbacks ... Sean Email TestingClosed   Amelia   Updated July 3, 2023 at 9:58am   9 Most recent comment from Marko Davidović:Hello Sean,You can download Amelia from your profile in our store.  We are sending you a short instruction on how to update Amelia to the latest version. Go to Amelia Settings/Activation, and make ... Karl R Englund Ineed to know what data is visible in a wpdatatableClosed   wpDataTables   Updated July 3, 2023 at 9:56am   5 Most recent comment from Aleksandar Vuković:Hello Karl.I'm sorry, but I don't quite understand what you're trying to achieve. Can you please explain in a bit more detail, and I'll check with our developers? Yamil Insaurralde Employees booking on packagesClosed   Amelia   Updated July 3, 2023 at 9:54am   2 Most recent comment from Uroš Jovanović:Hello Yamil,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... GoZen Technologies Boost Your SEO Strategy Together - Collaboration ProposalClosed Pre-purchase questions for wpDataTables   Updated July 3, 2023 at 9:33am   2 Most recent comment from Miloš Jovanović:Hi, Praveen. Thank you for this offer. Our company policy does not allow sponsored Posts / Reviews, or guest Posts; We are open only to white-hat link exchanges with relevant and high-quality website ... Elizabeth Automatically log WordPress user into Amelia panelClosed   Amelia   Updated July 3, 2023 at 9:32am   2 Most recent comment from Uroš Jovanović:Hello Elizabeth,Thank you for reaching out to us.In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credential ... Yamil Insaurralde Translating the Package Section on the Customer's PanelClosed   Amelia   Updated July 3, 2023 at 9:16am   3 Most recent comment from Uroš Jovanović:Hello Yamil,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Cecilia Dont recieve emailClosed Pre-purchase questions for wpDataTables   Updated July 3, 2023 at 9:04am   6 Most recent comment from Uroš Jovanović:Hello Cecilia,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Shantanu Baviskar Sometimes Google Meet link not generating despite Employee has Google Account ConnectedClosed   Amelia   Updated July 3, 2023 at 8:55am   6 Most recent comment from Uroš Jovanović:Hello Shantanu,At the moment, there is no notification for when the Google account is disconnected, but I will forward this to our management to have this included in the future. In the meantime, ple ... netwerk information step bugClosed   Amelia   Updated July 3, 2023 at 7:45am   9 Most recent comment from Aleksandar Vuković:Hello Zsolt. Sorry for the late response, Milos is out of the office, so I'll jump in. We can't log into your website with any of the credentials you provided previously.Here's what ca ... Angelo Custom fields in Google CalendarClosed   Amelia   Updated July 3, 2023 at 6:22am   6 Most recent comment from Marko Davidović:Hello Angelo, We thank you very much for your kind words, every praise and support means a lot to us. As a small token of our attention, we are sending you this SMS coupon 1F34ED41. It is not an offe ... Digital Matters Events Calendar Mobile ViewClosed   Amelia   Updated July 3, 2023 at 6:21am   8 Most recent comment from Marko Davidović:Hello, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have ... Phil Mace DashboardClosed   Amelia   Updated July 3, 2023 at 6:20am   2 Most recent comment from Marko Davidović:Hello Phil, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://feature ... Javier Morondo Change the Stripe icon at the checkout windowClosed   Amelia   Updated July 3, 2023 at 6:20am   2 Most recent comment from Marko Davidović:Hello Javier, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://featu ... Francesco Ambrosini Use on mobileClosed   Amelia   Updated July 3, 2023 at 6:19am   2 Most recent comment from Marko Davidović:Hello Francesco, Thank you for reaching out to us. Unfortunately, no, there is no app since Amelia is a WordPress plugin and it can only work in a WordPress environment. If you have any more questions ...