We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andreas PaymentsClosed   Amelia   Updated July 14, 2023 at 9:44am   2 Most recent comment from Marko Davidović:Hello Andreas, Thank you for reaching out to us.Yes, of course. Once you set the credentials in settings-payments then you can enable different payment methods or several at the same time for each ser ... Nicholas Diack Creating a SubscriptionClosed   Amelia   Updated July 14, 2023 at 9:37am   2 Most recent comment from Marko Davidović:Hello Nicholas, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3413642/ For fut ... Jacob S Avoiding Double BookingClosed   Amelia   Updated July 14, 2023 at 9:08am   2 Most recent comment from Marko Davidović:Hello Jacob, Thank you for reaching out to us.Yes, this is possible to achieve with our resources option. You should be able to achieve this like that and you can read more about it on this link http ... Essam kamel recurring hours appointmentsClosed Pre-purchase questions for Amelia   Updated July 14, 2023 at 8:34am   2 Most recent comment from Marko Davidović:Hello Essam, Thank you for your interest in our product.*  The map always open in any product - There is no map on the front end to show – choose a specific day from the map - As mentioned there is ... Tedd Gibson Can't Activate DomainClosed   Amelia   Updated July 14, 2023 at 7:55am   9 Most recent comment from Marko Davidović:Hello Tedd,Please accept our apologies we had the best intentions in mind so that we can resolve this for you as soon as possible.And you are most welcome we are glad that we were able to help you.If ... Paul Cullen Adding Event PackagesClosed   Amelia   Updated July 14, 2023 at 7:42am   2 Most recent comment from Marko Davidović:Hello Paul, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia. Packages are only available for service and this option is called packages of s ... Beata Kohlbek new versions updateClosed   Amelia   Updated July 14, 2023 at 7:33am   2 Most recent comment from Marko Davidović:Hello Beata, Thank you for reaching out to us.Amelia has automatic update option but these depends on your settings in WordPress and you need to set those settings and permissions somewhere in your s ... Daniel McKenna Affiliate MarketingClosed   Amelia   Updated July 14, 2023 at 7:28am   2 Most recent comment from Marko Davidović:Hello Dan, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We are not aware of any such plugins and we do not have integrations with kind of plugins, ... Natascha Vantuykom Feature request FluentCRM and FluentSMTP integrationClosed   Amelia   Updated July 14, 2023 at 7:08am   2 Most recent comment from Marko Davidović:Hello Natascha, Thank you for reaching out to us. We have received your suggestion and we can forward it to the appropriate section to be revied but we can not make any promises.Also I'll kindl ... Nicholas Diack Amelia Does Not Appear to Understand How Yoga Studios Actually WorkClosed   Amelia   Updated July 14, 2023 at 6:40am   2 Most recent comment from Marko Davidović:Hello Nicholas, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related t ... Kathleen Wendholt Email Contacts for EmployeesClosed   Amelia   Updated July 14, 2023 at 5:43am   4 Most recent comment from Marko Davidović:Hello Kathleen, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ... Aleksandra New Services not visibleClosed   Amelia   Updated July 14, 2023 at 5:26am   2 Most recent comment from Marko Davidović:Hello Aleksandra, Thank you for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, chec ... Paul Ross Subscript and SuperscriptClosed   wpDataTables   Updated July 13, 2023 at 7:05pm   2 Most recent comment from Miloš Jovanović:Hi, Paul. 1. For making new lines with our Plugin, 1. If you use a 'multi-line String' column with a 'multi-line Editor' input type. So, if this is a Manual table, or Imported ta ... Kevin Using a table on the websiteClosed   wpDataTables   Updated July 13, 2023 at 5:07pm   2 Most recent comment from Miloš Jovanović:Hi, Kevin. 1. The Master-Details add-on is used mainly to hide some columns from the initial Table view, and you can set up which columns are revealed in the "more details" section, whether if it wil ... Dave Edit button in frontend still greyed outClosed   wpDataTables   Updated July 13, 2023 at 5:02pm   3 Most recent comment from Miloš Jovanović:Hi, Dave.This is caused by some kind of a conflict on your site.Something from the current Theme or another plugin is preventing the table rows on front-end to be "clicked".At the table's back-en ...