We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Henk Rensenbrink Show percentage for every to-do itemClosed   wpDataTables   Updated August 10, 2023 at 3:39pm   4 Most recent comment from Miloš Jovanović:Hi Henk,no problem, i am happy to advise.I like this idea for a use case, so let's hope that the devs might be able to create a solution soon, at least for our own table's Formula , and al ... Cagdas Kardas Hiding price informationClosed   Amelia   Updated August 10, 2023 at 3:38pm   15 Most recent comment from Uroš Jovanović:Hello Cagdas,I am glad to be able to assist you.Please let me know if you have any other questions. Rudi Add Custom Column with Button/URLClosed   wpDataTables   Updated August 10, 2023 at 2:24pm   2 Most recent comment from Miloš Jovanović:Hi Rudi, yes - unfortunately something like this, adding a column to an existing table, is not possible with any table which is linked to an existing /live data source, such as Formidable Forms. Addi ... Eran Shefi Events are not working wellClosed   Amelia   Updated August 10, 2023 at 1:44pm   5 Most recent comment from Miloš Jovanović:Hi Eran, there are multiple issues here. In order for us to fully focus and resolve them, we can focus here on the first unresolved one,and if you can open a separate ticket for the other issue with ... Rick Matsumoto Google Sheets APIClosed   wpDataTables   Updated August 10, 2023 at 1:09pm   6 Most recent comment from Miloš Jovanović:Hi Rick,sorry for this delay between replies.1. I see what you mean, you are right - that is not the 403 error coming from WordPress,but it seems it is the response from the Google API,   perhaps ... ronnie adams auto invoice or payment trackingClosed   Amelia   Updated August 11, 2023 at 9:39am   3 Most recent comment from Stefan Petrov:Hello Ronnie,I've got feedback. Basically, some sort of workaround can be done with the Payment link option. If you enable this option, customers can pay through email. For this option to work ... Theo How can change pagination arrow to text and How to switch position search form and search results entires?Closed Pre-purchase questions for wpDataTables   Updated August 10, 2023 at 12:59pm   2 Most recent comment from Miloš Jovanović:Hi Theo,1. In regards to changing the pagination to text instead of arrow,at the moment we do not have a solution for it, but it is a good idea for the future.Please feel free to search on our sugge ... Mj soueidan Image for barberClosed   Amelia   Updated August 10, 2023 at 12:17pm   2 Most recent comment from Uroš Jovanović:Hello Mj, Thank you for reaching out to us. The images can be displayed only on the catalog booking form. You can add that booking form on the front end using the following shortcode:  [ameliacatalo ... Julia Events and ticketsClosed   Amelia   Updated August 10, 2023 at 12:03pm   2 Most recent comment from Uroš Jovanović:Hello Julia,Thank you for reaching out to us.At the moment, here is how the price display for events functions. If you have two different prices for an event. One is 0$ and the other is 30$. On the fr ... Ken Event Schedule - Shortcode ProblemsClosed   Amelia   Updated August 10, 2023 at 10:26am   11 Most recent comment from Aleksandar Vuković:Hey Ken.Sorry for the misinformation - I misunderstood our developers. It works for all pages.They didn't add other pages where Amelia is here:So, we've only added the /amelia-test/ page. I ... erwin de troch edit / delete appointmentClosed   Amelia   Updated August 10, 2023 at 10:16am   6 Most recent comment from Marko Davidović:Hello erwin,We are glad to hear that everything is fine again and If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you al ... Nigel Shaw Amelia screens not working after upgradeClosed   Amelia   Updated August 10, 2023 at 9:48am   5 Most recent comment from Stefan Petrov:Hello Nigel,Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you please change the theme and se ... Black Reef Payments Not WorkingClosed   Amelia   Updated August 10, 2023 at 9:22am   2 Most recent comment from Uroš Jovanović:Hello Black, Thank you for reaching out to us. Can you please go through these steps in this Video we made for using Stripe? We explained what you can do in order to test if your Stripe functionality ... María de Haro Payments with Stripe on the webClosed   Amelia   Updated August 10, 2023 at 9:12am   2 Most recent comment from Uroš Jovanović:Hello María,Thank you for reaching out to us.In order to make sure that Stripe payment is enabled for a specific service, you need to enable it on the Settings tab on the Amelia/Services page.Pleas ... Roberto Implementation for a language schoolClosed Pre-purchase questions for Amelia   Updated August 10, 2023 at 8:58am   4 Most recent comment from Uroš Jovanović:Hello Roberto,Thank you for reaching back out to us.Since you have an educational website,  I would propose that you create each teacher as employee and assign specific services (subject) to each e ...