We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Cagdas Kardas Recurring Meeting CancellationClosed   Amelia   Updated August 11, 2023 at 12:47pm   2 Most recent comment from Uroš Jovanović:Hello Cagdas,Thank you for reaching out to us.Please feel free to search through our feature suggestion page,   to see if someone may be already suggested this feature. If you can't see it, f ... antyatwar Managing Package: Manually deduct number of appointments leftClosed   Amelia   Updated August 11, 2023 at 11:22am   2 Most recent comment from Marko Davidović:Hello antyatwar, Thank you for reaching out to us.1. Would it be possible for the admin to deduct the appointment slots manually? Say deduct the number of appointment slots left from 23 to 20. - You ... Philipp Herrmann Calendar settingClosed   Amelia   Updated August 11, 2023 at 11:05am   2 Most recent comment from Marko Davidović:Hello Philipp, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://feature ... Bradley Wilkie Does Amelia work for team building events companies?Closed Pre-purchase questions for Amelia   Updated August 11, 2023 at 11:03am   2 Most recent comment from Marko Davidović:Hello Bradley, Thank you for your interest in our product.We have an option that allows you to bring more people to appointment but then the price will multiply per person you can not set tickets as s ... Cagdas Kardas Appointment NotesClosed   Amelia   Updated August 11, 2023 at 10:24am   2 Most recent comment from Marko Davidović:Hello Cagdas, Thank you for reaching out to us.At this time there you can only see the intel note that you leave for each appointment like thisFor anything else that you would like to see there I ... Clifford Ng need help for Thrive integrationClosed   Amelia   Updated August 11, 2023 at 10:22am   6 Most recent comment from Uroš Jovanović:Hello Clifford,Thank you for the admin access.Can you please update the permissions of this user to admin so I can perform checks and provide you with an update on this?Looking forward to your reply. Bence Nagy How to make custom field full width?Closed   Amelia   Updated August 15, 2023 at 6:35am   14 Most recent comment from Marko Davidović:Hello Bence,We just got the feedback from our colleagues and they have told us that it seems to have the correct order now: Maybe there was a caching issue. Everything is looking good now. Looking fo ... Robin Quick filter date range on events backendClosed   Amelia   Updated August 11, 2023 at 6:58am   2 Most recent comment from Stefan Petrov:Hello Robin,thanks for reaching out to us.Yes, this can be frustrating sometimes. We are seeing a lot of requests from our users for implementing this feature. With every new update, we are working o ... vermit25 Pre sale questionsClosed Pre-purchase questions for Amelia   Updated August 11, 2023 at 6:33am   2 Most recent comment from Marko Davidović:Hello, Thank you for your interest in our product.Is it possible for employees to go in and assign themselves as organizer for an already created event? -Unfortunately, no Admin must create an event a ... Websavers Inc Customers ability to add "notes" to extrasClosed   Amelia   Updated August 11, 2023 at 6:21am   2 Most recent comment from Stefan Petrov:Hello Websavers Inc,thanks for reaching out to us and sorry for the late reply.Unfortunately, it's not possible to attach a custom field to an Extra. You can attach custom fields to Services and ... Ally WordPress wpDataTables plugin <= 3.4.1 - Multiple SQL Injection (SQLi) vulnerabilitiesClosed Pre-purchase questions for wpDataTables   Updated August 10, 2023 at 7:12pm   3 Most recent comment from Miloš Jovanović:Hi Ally,and i just forgot to add, in regards to our Premium Plugin,if you wish, you can try wpDataTables before purchasing  on our sandbox Demo sites ( you can find links for the main plugin Demo,� ... Joshua Lim Why some tables are center align but some are NOT?Closed   wpDataTables   Updated August 10, 2023 at 6:59pm   9 Most recent comment from Miloš Jovanović:Hi Joshua, no problem, i am happy to help. Yes, we have this publically available, so other users will be able to find it if they search for the keywords. I am delighted to hear that this has been r ... shobha s 3411069Closed Pre-purchase questions for wpDataTables   Updated August 10, 2023 at 6:57pm   5 Most recent comment from Miloš Jovanović:Hi shobha, the principle to install the Plugin will be the same for LAN as you would install it online. Just manually upload the zipped folder of the installation and you should have no issue. Downl ... Erik Geiger Accessibility barriersClosed   wpDataTables   Updated August 10, 2023 at 6:54pm   4 Most recent comment from Miloš Jovanović:Hi Erik,Of course, i will pass this feedback to our management,and they will do their best to implement these changes over time / over multiple Updates if possible,as you said, and i agree entirely, ... Patrick McCaffrey Various issues - font size, etcClosed   wpDataTables   Updated August 11, 2023 at 12:58pm   7 Most recent comment from Miloš Jovanović:Hi Patrick,i just took another look with the help of our senior 2nd level Support.For them it also looks as the font for this paragraph above the table is the same as the font inside the table.And wh ...