We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Eugen Clickable Text - Custom FieldsClosed   Amelia   Updated August 16, 2023 at 6:40am   4 Most recent comment from Stefan Petrov:Hello Eugen,you are welcome. Please, let me know if you have any other questions. Daniel Bisett Form not showing unless user logged inClosed   Amelia   Updated August 16, 2023 at 6:23am   4 Most recent comment from Marko Davidović:Hello Daniel,We do not have a membership feature so anyone who visists your site should be able to see the Amelia booking form. The settings of your hosting provider are preventing the booking form to ... Eugen Loging in as a staffClosed   Amelia   Updated August 16, 2023 at 5:50am   4 Most recent comment from Marko Davidović:Hello again Eugen,Unfortunately, we can not find this ticket if this is the same issue then my colleagues will work on that issue on that ticket but if the issue is separate please check if that mail ... Kevin Hall Microsoft 365 Calendar does not sync properlyClosed   Amelia   Updated August 15, 2023 at 5:42pm   10 Most recent comment from Uroš Jovanović:Hello Kevin,Thank you for pointing this out to us. I would like to apologize to you as this was a website design mistake. At the moment, we do not have a 24/7 support as we do not have capacity for i ... Alex Parent-Child relationshipClosed   wpDataTables   Updated August 15, 2023 at 4:25pm   4 Most recent comment from Miloš Jovanović:Hi Alex,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Shannon Recurring EventsClosed Pre-purchase questions for Amelia   Updated August 15, 2023 at 2:02pm   4 Most recent comment from Stefan Petrov:Hello Shannon, it is not possible to set random dates for one same "recurring event".For the Event itself, you can set it up to happen over the course of multiple days, and set any random dates for th ... emiliana martinez lost pastwordClosed   Amelia   Updated August 15, 2023 at 1:49pm   4 Most recent comment from Uroš Jovanović:Hello Emiliana,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Ilias Grigoriadis Mobile App IntegrationClosed   Amelia   Updated August 15, 2023 at 1:36pm   2 Most recent comment from Stefan Petrov:Hello Ilias, thanks for reaching out to us. Amelia is a WordPress plugin and as such can only be used within the WordPress environment. Previously, we had inquiries regarding the app builders like App ... rhonda time of appointments do not match bookingsClosed   Amelia   Updated August 15, 2023 at 11:32am   2 Most recent comment from Stefan Petrov:Hello Rhonda,thanks for reaching out to us. Sorry to hear that you are having issues with Amelia.This might be an issue with the Time Zone settings: If you enabled this setting: Show booking slots in ... Henrry Integracion con HotmartClosed Pre-purchase questions for Amelia   Updated August 15, 2023 at 11:05am   4 Most recent comment from Uroš Jovanović:Hello Henrry,Thank you for clearing that up.I will have this passed on to our developers. You can also add this as a feature suggestion on the following link.Please let me know if you have any other q ... heroseven7 Easy way to Scheduling 3 Appointments in the same slotClosed   Amelia   Updated August 15, 2023 at 10:58am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Since you want 3 different appointments at the same time, that means that you need to have 3 different employees in order for this to be possible.When one employ ... Eran Shefi Step booking rtl issuesClosed   Amelia   Updated August 15, 2023 at 10:43am   4 Most recent comment from Uroš Jovanović:Hello ran,Thank you for reaching out to us.I will have this passed to our developers to have this resolved for one of the next updates. Thank you very much for pointing this out to us.Please let me kn ... Eran Shefi Step Booking not showing calendarClosed   Amelia   Updated August 15, 2023 at 10:19am   3 Most recent comment from Stefan Petrov:Hello Eran,thanks for reaching out to us.I have temporarily disabled the SiteGround Optimizer cache plugin to test it and according to your test, example no.5 is working. I assume this is a good examp ... Siggi updating V1 booking formClosed   Amelia   Updated August 15, 2023 at 9:26am   4 Most recent comment from Uroš Jovanović:Hello Siggi,Glad to hear that.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Amelia i ... Carlos Ramos sending payments to professionals.Closed   Amelia   Updated August 15, 2023 at 8:45am   2 Most recent comment from Marko Davidović:Hello Carlos, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. At this time all payments that you receive can only go to one account and then you need ...