We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Remko Sieben CSS to hide location in booking formClosed   Amelia   Updated August 15, 2023 at 8:41am   8 Most recent comment from Marko Davidović:Hello Remko,We went on your page but we can not see the location section on your pageSo as far as we can see everything is working fine now.We wish you all the best. Have a nice day.  Eran Shefi Service panel issuesClosed   Amelia   Updated August 15, 2023 at 8:25am   2 Most recent comment from Marko Davidović:Hello Eran, Thank you for reaching out to us.You can switch between emplyoee and services but service work hours and days depend on what you have set in emplyoee work hours.The availability of the ser ... Will Stripe Connect so each employee receives payment directlyClosed   Amelia   Updated August 15, 2023 at 8:24am   3 Most recent comment from Uroš Jovanović:HelloWill, Thank you for reaching out to us. At the moment, we do not have any other solution than what you proposed in regard to the Stripe Connect integration. We have a plan to integrate it in Amel ... Eduardo Ocejo Doménech Appointments Amelia maximum capacityClosed   Amelia   Updated August 15, 2023 at 8:03am   2 Most recent comment from Uroš Jovanović:Hello Eduardo,Thank you for reaching out to us.For that purpose, you need to enable the "Allow booking below minimum capacity" option on the Amelia/Settings/Appointments page.Hope this helps you.Pleas ... Eduardo Fonseca connection to woocommerceClosed   Amelia   Updated August 15, 2023 at 7:30am   2 Most recent comment from Stefan Petrov:Hello Eduardo,I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond t ... Eran Shefi Custom Fields are not workingClosed   Amelia   Updated August 15, 2023 at 9:48am   4 Most recent comment from Marko Davidović:Hello Eran,We just got the feedback from our colleagues and they have told us to check with you if you have perhaps Ims plugin? This is conflict with Ims or some other plugin and Issues like this usu ... Roshan Sujeebun cannot add event with custom pricingClosed   Amelia   Updated August 15, 2023 at 7:18am   2 Most recent comment from Marko Davidović:Hello Roshan, Thank you for reaching out to us.You have enable option booking closes when event starts And you have sent us a ticket on the 13th at 9.59 and the event started at 13th at 09.00So for t ... Adam Bell Pre-Sales Questions about Google CloudClosed Pre-purchase questions for wpDataTables   Updated August 14, 2023 at 7:48pm   3 Most recent comment from Miloš Jovanović:Hi Adam, sorry about that, i actualy found some old tickets from our Support, and i can confirm that we had users who claim they have successfully connected our Plugin to pull data via SQL Query based ... Raphael Auto Fill of Booking FormClosed   Amelia   Updated August 14, 2023 at 5:49pm   2 Most recent comment from Uroš Jovanović:Hello Raphael,Thank you for reaching out to us.At the moment, when the customer is logged into WordPress, these fields will be automatically filled for them.Hope this helps you.Please let me know if ... Gurpreet Sidhu Google CalendarClosed   Amelia   Updated August 14, 2023 at 5:26pm   2 Most recent comment from Uroš Jovanović:Hello Gurpreet,Thank you for reaching out to us.For that purpose, you can choose which service is applied to specific work periods on the work hours for the employees.Hope this helps you.Please let me ... Franziska Change color of event list cardsClosed   Amelia   Updated August 14, 2023 at 5:03pm   14 Most recent comment from Miloš Jovanović:Hi Roshan, no problem, we will explain what was done on this ticket, and then you can apply the CSS and modify it as needed for your use case.  For the initial Event List view, this is the CSS,  jus ... Austin Customizing AmeliaClosed   Amelia   Updated August 14, 2023 at 4:59pm   3 Most recent comment from Uroš Jovanović:Hello Austin, Thank you for reaching out to us. 1. You can hide the Employee field on the Amelia/Customize page. 2. I guess that the first point also applies to the second point as well. 3. 4. Un ... Di Belardino Luciano circaClosed   wpDataTables   Updated August 14, 2023 at 4:21pm   2 Most recent comment from Miloš Jovanović:Hi Luciano Di Belardino,it is not possible to have images rendered in our tables when you embed them directly in a Google Sheet in this way.For every image, in order for our Plugin to render it, yo ... Ethan Bird Editing Employee Profiles in adminClosed   Amelia   Updated August 14, 2023 at 1:57pm   4 Most recent comment from Stefan Petrov:Hello Ethan,we appreciate your feedback. It is always useful when users are suggesting changes in order to improve customer experience. I was referring to Google Autofill as i temporary solution.You ... antyatwar Custom price of services on weekendClosed   Amelia   Updated August 14, 2023 at 12:25pm   4 Most recent comment from Stefan Petrov:Hello antyatwar,according to your screenshot, i can see that you are using extras as the first page in the booking form. That indicated that you have only one service. The workaround we mentioned pre ...