We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Arielle Friedman Connecting Amelia to Google CalendarClosed   Amelia   Updated August 17, 2023 at 7:55am   2 Most recent comment from Marko Davidović:Hello Arielle, Thank you for reaching out to us.Something is not set up properly and since 99% od setting are done in your console outside of Amelia we can not know exactly what it is. We suggest that ... Bilal Email always ending in spamClosed   Amelia   Updated August 17, 2023 at 7:04am   2 Most recent comment from Marko Davidović:Hello Bilal, Thank you for reaching out to us. Unfortunately, we can not do anything about this this is not related to Amelia at all. Amelia doesn't do anything except trigger an email to be sen ... Carlos Ramos Autonomous registration by professionals.Closed   Amelia   Updated August 17, 2023 at 6:58am   2 Most recent comment from Marko Davidović:Hello Carlos, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. There is no such option at this time but in light of this, we encourage you to kindly c ... giuseppe scopelliti activation form is greyed outClosed   Amelia   Updated August 17, 2023 at 6:02am   3 Most recent comment from Marko Davidović:Hello giuseppe, Thank you for reaching out to us.We are glad to hear that everything has been sorted out. Just in case we will explain the issue and the most likely reason you can't insert your ... Christian Multiple Google Calendars...againClosed   Amelia   Updated August 17, 2023 at 5:54am   6 Most recent comment from Marko Davidović:Hello Christian,We truly appreciate your understanding and interest. While there remains a possibility for this implementation in the future, we regret to inform you that it is not currently available ... Eran Shefi Can't create a new label in eventClosed   Amelia   Updated August 17, 2023 at 5:30am   7 Most recent comment from Marko Davidović:Hello Eran, No worries, the only way for deleting Events' tags is in your database, unfortunately. There isn't a possibility of deleting them in the WP back-end.  So, you need to access you ... Tijs Additional services on eventClosed   Amelia   Updated August 17, 2023 at 5:21am   2 Most recent comment from Marko Davidović:Hello Tijs, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have such option but you can create custom tickets for events. For example regu ... Francisco Privacy ConcernClosed   Amelia   Updated August 16, 2023 at 12:46pm   13 Most recent comment from Uroš Jovanović:Hello Francisco,Thank you for the credentials.As Aleksandar is out of office, I will fill in for him. Can you please update the plugin to the latest version (6.5), test it out, and let me know if it ... Mokhir how to create english and arabic form saperately in the one websiteClosed   Amelia   Updated August 16, 2023 at 12:03pm   2 Most recent comment from Uroš Jovanović:Hello Mokhir,Thank you for reaching out to us.For that purpose, you can check the following article on how to do that:Using Multiple Languages in AmeliaPlease let me know if it works or not. Giam Question about version 6.5Closed   Amelia   Updated August 16, 2023 at 11:46am   4 Most recent comment from Uroš Jovanović:Hello Giam,That is fine, I will explain it to you.Let's say that there is a group appointment on the 31st of August at 11 am with remaining spots left.In the past, you would be unable to book th ... Morgan Wright Change appointment capacityClosed   Amelia   Updated August 16, 2023 at 11:25am   2 Most recent comment from Uroš Jovanović:Hello Morgan,Thank you for reaching out to us.At the moment, there is no such option. But, you could do it with the following workaround. You can create different employees for specific dates and set ... Vladimír Vymětal Resources questionClosed Pre-purchase questions for Amelia   Updated August 16, 2023 at 11:03am   2 Most recent comment from Uroš Jovanović:Hello Vladimír,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Jason Adding a hidden service to a package and displaying package with this hidden service on front end of websiteClosed   Amelia   Updated August 16, 2023 at 11:03am   11 Most recent comment from Uroš Jovanović:Hello Jason,At the moment, we do not have the option to select multiple categories with the shortcode, but this will be added soon, thus you will be able to do so.Right now, if possible, I would sugge ... Geovanni Granda ServicesClosed   Amelia   Updated August 16, 2023 at 10:46am   7 Most recent comment from Uroš Jovanović:Hello Geovanni,We have responded to you in the email, but I will post te same response here.Since the license is canceled, there is no option to restore it. You could only purchase a new license at th ... Joshua Lim Max function always display AdminClosed   wpDataTables   Updated April 12, 2024 at 2:49pm   3 Most recent comment from Miloš Jovanović:Hi Joshua, My sincere apologies - In the meantime we figured out why this happens. Basically, if you use any 'password manager' directly in your Browser, like for Google Chrome, it has the ...