We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Patrick Setting minimum quantity for events to oneClosed   Amelia   Updated August 18, 2023 at 7:09am   6 Most recent comment from Stefan Petrov:You are welcome, Patrick.Please, let me know if you need help with anything else. Sandeepa Custom FieldsClosed   Amelia   Updated August 18, 2023 at 6:09am   4 Most recent comment from Marko Davidović:Hello again Sandeepa,Unfortunately, no, this fields and its data are related to appointments only and this data must be filed in each time a customer book a new appointment. Should you have any furth ... Alishia Plugin not installingClosed   Amelia   Updated August 18, 2023 at 6:07am   2 Most recent comment from Marko Davidović:Hello Alishia, Thank you for reaching out to us.It looks like you are using some sort of plugin installer, we will send you instruction how you can install it manually.You can download Amelia from you ... CARLOS ATRISTAIN Urgent Support Ticket - Duplicate Bookings and Backend IssueClosed   Amelia   Updated August 18, 2023 at 5:24am   12 Most recent comment from Marko Davidović:Hello Carlos,We understand this should be implemented in the next update but when this update will be released we do not have eta at this time but hopefully, it will be soon.Should you have any furth ... giuseppe scopelliti accept or decline an appointemt from emailClosed   Amelia   Updated August 17, 2023 at 2:39pm   2 Most recent comment from Stefan Petrov:Hello Giuseppe,thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Dardelet SMSClosed   Amelia   Updated August 17, 2023 at 2:19pm   4 Most recent comment from Uroš Jovanović:Hello Laurent,Glad to be able to assist you.Please let me know if you have any other questions. Fietsmaatjes Location to store imageClosed   wpDataTables   Updated August 17, 2023 at 2:10pm   2 Most recent comment from Miloš Jovanović:Hi Fietsmaatjes, i am sorry to disappoint you,  but we are using WordPress function wp_upload_dir() for location of upload files; so if a user uses the 'upload attachment' in your Table i ... Razvan Popescu Hide Custom Fields in form but keep them in customer profileClosed   Amelia   Updated August 17, 2023 at 1:42pm   2 Most recent comment from Uroš Jovanović:Hello Razvan,Thank you for reaching out to us.Yes, can you just provide me with the booking form on the front-end with the custom fields created and I will provide you with the CSS needed to do so?Loo ... Wolf Ferrari SMS NotificationsClosed   Amelia   Updated August 17, 2023 at 1:35pm   2 Most recent comment from Stefan Petrov:Hello Wolf,thanks for reaching out to us.Please, follow the instructions found on this link regarding the SMS - Amelia SMS. Here you can find detailed instructions on how to set up SMS notifications. ... HERVE DASILVA SKype and Google meetClosed   Amelia   Updated August 17, 2023 at 1:26pm   2 Most recent comment from Stefan Petrov:Hello Herve,thanks for reaching out to us.Just to point out that Amelia doesn't have integration with Skype. There is integration with Google Calendar/Meet, Outlook Calendar and Zoom integration ... CARLOS ATRISTAIN Issue with Booking Pending Class After Upgrade Amelia PluginClosed   Amelia   Updated August 17, 2023 at 1:02pm   8 Most recent comment from Stefan Petrov:You are welcome, Carlos.We are already working on it.Please, let me know if you have any other questions regarding Amelia. Waqas Ahmed Booking FeeClosed Pre-purchase questions for Amelia   Updated August 17, 2023 at 12:48pm   2 Most recent comment from Stefan Petrov:Hello Waqas, thanks for reaching out to us. Amelia has a feature called Extras. For example, you are offering your service as a normal service, but in the booking form it will ask the customer if they ... Akhil K A Unable to Unsubscribe from Your Update EmailsClosed   Amelia   Updated August 17, 2023 at 9:37am   2 Most recent comment from Stefan Petrov:Hello Akhil,thanks for reaching out to us.You have unsubscribed. We are working on fixing the issue with the blank page.Please, let me know if you have any other questions. Eran Shefi Book Event button is hiddenClosed   Amelia   Updated August 17, 2023 at 10:58am   3 Most recent comment from Stefan Petrov:Hello Eran,just got feedback. You can try to fix this issue with this CSS code @media only screen and (max-width: 768px) {    .amelia-v2-booking.am-dialog-el .el-dialog {        margin-top: 0px ... Eran Shefi List view is messedClosed   Amelia   Updated August 17, 2023 at 7:57am   6 Most recent comment from Marko Davidović:Hello Eran,You can do that but you can also check for potential conflicts.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plu ...