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Public Tickets

Deborah package questionClosed Pre-purchase questions for Amelia   Updated June 2, 2023 at 4:11pm   4 Most recent comment from Uroš Jovanović:Hello Debra,Thank you for your purchase.Please let me know if you have any other questions. Brad Ward Ward Zoom integrationClosed   Amelia   Updated June 2, 2023 at 3:54pm   8 Most recent comment from Uroš Jovanović:Hello Anais,I have responded to this ticket. Please check the response and I will assist you with this. Gustavo Gonzalez Issue with Appointment Scheduling in AmeliaClosed   Amelia   Updated June 2, 2023 at 3:51pm   2 Most recent comment from Uroš Jovanović:Hello Gustavo,Thank you for reaching out to us.For this purpose, you need to disable the "Use service duration for booking a time slot" option on the Amelia/Settings/General page.Hope this helps you.P ... Tobias Hellmann Paypal Integration does not work!Closed   Amelia   Updated June 2, 2023 at 11:47am   7 Most recent comment from Uroš Jovanović:Hello Tobias,Thank you for the update on this.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can ... Emma Payment plan for clientsClosed   Amelia   Updated June 2, 2023 at 11:23am   4 Most recent comment from Uroš Jovanović:Hello Emma,Thank you for clearing that up.Unfortunately, at the moment, there is no option to pay in installments using the Amelia plugin.You can suggest that feature on the following link: https:// ... paolo Poointment and working hoursClosed   Amelia   Updated June 2, 2023 at 11:13am   2 Most recent comment from Miloš Jovanović:Hi, Paolo. If we understood, you need to have the ability for the Administrator Role and Manager Role to be able to schedule appointments from the back-end at any time, regardless of available workin ... Lisa L. Hicks SMS NotificationClosed   Amelia   Updated June 2, 2023 at 11:02am   2 Most recent comment from Aleksandar Vuković:Hello Lisa.Thank you for reaching out to us.Unfortunately, no. The number you're assigned is not a number that can receive responses, but instead, a transactional number that's used only to ... Websavers Inc Appointment options - selecting multiple time slotsClosed   Amelia   Updated June 2, 2023 at 10:31am   4 Most recent comment from Aleksandar Vuković:Hi again.You can define availability with service duration and employees' working hours.The availability of services is determined by the Work Hours and Special Days of your employees. If the e ... sabat customers can't book a class after 1 personClosed Pre-purchase questions for Amelia   Updated June 2, 2023 at 10:28am   2 Most recent comment from Aleksandar Vuković:Hello Marion.Please access Amelia Settings/Activation Settings and enable the "Allow booking below minimum capacity" slider:If the minimum capacity is not reached, the appointment will remain in the " ... Esther Cornils ameliaeventsClosed   Amelia   Updated June 2, 2023 at 9:54am   2 Most recent comment from Aleksandar Vuković:Hello Esther.Thank you for letting us know the issue's been resolved.Please feel free to reach out to us if you have any further questions or concerns! Mayank Singh Refund after cancelling appointmentClosed Pre-purchase questions for Amelia   Updated June 2, 2023 at 9:40am   2 Most recent comment from Aleksandar Vuković:Hello Mayank.Thank you for reaching out to us.Amelia doesn't yet have the auto-refund functionality. Our developers are working on it and it should be included in the near future, but I don' ... Esther Cornils delet all test bookings (reset)Closed   Amelia   Updated June 2, 2023 at 9:28am   4 Most recent comment from Aleksandar Vuković:You're welcome, Esther.Please feel free to reach out to us if you have any further questions or concerns! Susanna Erickson Back End DemoClosed Pre-purchase questions for Amelia   Updated June 2, 2023 at 9:06am   2 Most recent comment from Aleksandar Vuković:Hello Susanna.Thank you for reaching out to us.There's no free trial, but we have a 15-day money-back guarantee.During this time, you can reach out to us if you have any issues or uncertainties w ... David PayPalClosed   Amelia   Updated June 2, 2023 at 7:24am   4 Most recent comment from Aleksandar Vuković:Oh, OK, David, thanks for pointing that out!I'll make the textual changes in the documentation, but can I ask you for a screenshot, please? I can't validate a live business account without ... Leon SchedulingClosed Pre-purchase questions for Amelia   Updated June 1, 2023 at 7:44pm   2 Most recent comment from Miloš Jovanović:Hi, Leon. Yes. You can achieve this by changing the Default Time Slot Step. Find it in main Amelia settings/General settings/Default Time Slot Step. This setting allows you to choose a default length ...